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Master Auto Tech

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(149 Reviews)
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Score Details

5 stars
87%
4 stars
9%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

About

Master Auto Tech is a family owned business with over fifty years combined service in auto industry. We are here to serve people by caring for cars. We meet the needs of our friends from tracing down the most difficult diagnostics to your basic oil service, We care for most makes and model vehicles. MAT serves with courtesy cars as Master Auto Tech is a family owned business with over fifty years combined service in auto industry. We are here to serve people by caring for cars. We meet the needs of our friends from tracing down the most difficult diagnostics to your basic oil service, We care for most makes and model vehicles. MAT serves with courtesy cars as available and shuttle service in the Bellingham area. Flying out of Bellingham airport? We will be happy to care for your car while you are gone and even drop you off and pick you up at the airport if you arrival and departure times are during regular business hours. ...more

Categories
Auto Maintenance, European Auto Repair, Domestic Auto Repair
Contact
(360) 733-3043
Opening in 32 minutes
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3709 Bennett Dr Bellingham, WA 98225
Get Directions
Master Auto Tech's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(149 Reviews)
Write a Review
Recent Reviews
KL
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Katie L.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
I trust them.
We've been taking our two Smart Cars to Master Auto Tech for service for nine years.
Bob and his crew at Master Auto Tech are fair, honest and cost is reasonable.
Recommended
CH
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Cory H.
Bellingham, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2018
Exceptional ability paired with horrid customer service
My one star review is based primarily on the compassionless and damnable character shown by who I assume was the owner, Bob. He displayed wanton disregard for customer service and for the safety of my vehicle as I drove it off his lot.

He and his team attended to diagnostics on my vehicle in a timely fashion and delivered a comprehensive report, which was appreciated. Nate, who runs the front desk, is knowledgeable and polite. This shop advertises and attempts to sell a top quality service that comes with a high price tag. All of this is fine and reasonable.

I came into issues with Master Auto Tech when I asked them to remove a rusted off tailpipe (that was hanging by only a hook and two bolts) out from under my 2000 Tacoma. I was not looking for a handout, and I happily paid the $130 diagnostic fee (no service rendered other than identifying the problems). I thought perhaps as a courtesy, and in the interest of good customer service, he might be willing to spare two minutes to grab an adjustable wrench and unscrew the two bolts holding my faulty tailpipe in place. He indignantly refused, and stated that his employees were making him money and he would not spare them, or himself, to do work for free.

Bob comes across as arrogant and totally lacking empathy. I would recommend avoiding this shop at all costs. It was made clear by the owner that their sole interest is in making money and not in customer satisfaction, or even simple human decency.
Not Recommended
JH
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John H.
Blaine, WA
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2017
verified customerVerified Customer
Extreme Professionalism
First impressions are lasting impressions. Was very pleased with service provided and will return. Dan, along with the crew of technicians, were first rate from beginning of visit to the end. Thank you!
Recommended
CK
Chirs K.
Hamilton, WA
Volvo V70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2017
verified customerVerified Customer
Category: Service
Chirs said the staff repaired his vehicle.
Recommended
Bob T. from Master Auto Tech responded on 11/21/2017 09:20 AM

Thanks Chris. Appreciat the 5 star review.
Sincerely
Bob T.

HM
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Hilde M.
Bellingham, WA
smart fortwo
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2017
verified customerVerified Customer
Routine service
I am always treated with great kindness, patience (all my questions) and respect here. They have also earned my respect by doing consistently good work over the years.
Recommended
Bob T. from Master Auto Tech responded on 11/21/2017 09:22 AM

Thanks Hilde. It's a privilege to serve you by caring for your Smart car
Sincerely
Bob T.

MM
Marcis M.
Bellingham, WA
Mercedes-Benz S420
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
verified customerVerified Customer
Category: Service
Marcis said the staff were really nice. They told her about other work that needed to be done.
Recommended
Bob T. from Master Auto Tech responded on 11/21/2017 09:27 AM

Thanks Marcus. Enjpyed serving you by caring for your car.
Sincerely
Bob T.

RN
Ron N.
Maple Falls, WA
Audi A8
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2017
verified customerVerified Customer
Category: Service
Ron said he took his vehicle in to get his timing belt looked at because his vehicle would not start. When he got to the facility he saw it was clean and very professional and was absolutely fantastic. Once he had brought his vehicle into the facility and had them leave it overnight. The gentleman who had been working on his vehicle had called him to give him and estimate of $165. The cost of that covered whichever compression test they did on the vehicle. When he got his vehicle back the mechanic who had been working on his vehicle failed to do his job and looking at the invoice it had said maybe. When he had took his vehicle in to them to have them look at it he was confident that they would provide him with an accurate cause to the problem. While they had his vehicle they were late on the estimate. The invoice did not provide him with and accurate or concise breakdown of what they did. After the repairs were completed the gentleman who had been working with had told him he needed to get his vehicle out of the lot by mid week.
Recommended
Bob T. from Master Auto Tech responded on 11/17/2017 03:44 PM

Thanks for the "Yes" you would let us serve you in the future. We are glad we could save you money by not doing a more complete engine disassembly. Look forward to serving you in the future.
Sincerely
Bob T.

GL
Garrit L.
Bellingham, WA
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
verified customerVerified Customer
Category: Service
Garrit said he was very pleased with this business. They take care of foreign vehicles and they did good job on his Mercedes Benz. He trusts this business very much. He is very happy and they were easy to deal with. They are located close to him and he likes the people there. They are very pleasant.
Recommended
Bob T. from Master Auto Tech responded on 11/21/2017 09:28 AM

Thanks Garrit
You are one of our favorites. Always a pleasure.
Sincerely
Bob T.

AS
Alec S.
Bellingham, WA
Ford Expedition
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2017
verified customerVerified Customer
Category: Service
Alec said that he would recommend this business for service.
Recommended
OP
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Oliver P.
Bellingham, WA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
verified customerVerified Customer
Car service
Great service and customer appreciation
Recommended
Bob T. from Master Auto Tech responded on 11/21/2017 09:29 AM

Thanks Oliver. We appreciate the opportunity to care for your car.
Sincerely
Bob T.

RB
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Robin B.
Ferndale, WA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
verified customerVerified Customer
Good service.
Every problem with my car is handled competently and with a can-do attitude. I receive estimates and timely service. Friendly staff. Last visit, the car was done early so made my day even easier.
Recommended
Bob T. from Master Auto Tech responded on 11/03/2017 02:09 PM

Thank you Robin. It is our privlidge to be able to care for your Toyota.
Appreciate your kind words
BT

FW
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Faith W.
Bellingham, WA
Mercedes-Benz CLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
verified customerVerified Customer
Outstanding service
My brake sensor light came on which meant I needed to service the brakes immediately. I called in the morning and they were able to get me in that day. While I'm still not convinced I needed new roters, ( I was told it's standard procedure regardless), I was called regarding the front brakes and my decision to not do them at this point was honored without any hard sell tactics on their part.
Master Auto tech does a great job. Their facility is very clean, they get you in the same day and can provide a loaner car.
Recommended
Bob T. from Master Auto Tech responded on 11/03/2017 02:15 PM

Thank you Faith. We are happy to serve you with the highest quality parts and repairs. Brakes are to important to cut corners on and no one likes that pulsing brake peddle  that worn brake rotors can cause.
Thanks again for the five stars
Sincerelu
BT

MT
Matt T.
Bellingham, WA
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
verified customerVerified Customer
Category: Service
Matt said the employees were honest. They were forthright. They provided good service.
Recommended
Bob T. from Master Auto Tech responded on 11/21/2017 09:30 AM

Thanks Matt
We consider your review high praise and do appreciate your saying so.
Sincerely
Bob T.

EW
Edward W.
Bellingham, WA
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
verified customerVerified Customer
Category: Service
Edward said this business did a good job and had good customer service.
Recommended
Bob T. from Master Auto Tech responded on 11/21/2017 09:31 AM

Thanks Edward
Glad we could be of service.
Sincerely
Bob T.

JH
gravatar
Justin H.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
:)
Very kind and good communication
Recommended
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