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Matthews Hyundai Of Greece

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(94 Reviews)
81
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
11
Total ReScores
4.9
ReScore Average
81
Net Promoter Score ®

Business Details

About

Come visit the new Matthews Hyundai of Greece for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you. Come visit the new Matthews Hyundai of Greece for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(585) 720-9000
No Business Hours Provided

Business Hours

* No Time Zone Provided
3975 Ridge Road West Rochester, NY 14626
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(94 Reviews)

JB
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Jean B.
Henrietta, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2024
10
Category: Service
Excellent service
I was very pleased with my service. Service Tech did complete maintenance as required and also Inspection that was due for my vehicle. Great staff and service departments.

DS
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Dan S.
Rochester, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/15/2023
10
Category: Service
2021 Santa Fa Horn Repeatedly fails. This is the 3rd time.
First, Great Service, Great people!! And Nice car. Problem is the dual horn broke 3 times now on my new 2021 Santa Fa. This time, one of the dual horns broke. (Weak Horn sound), If like the other 2 broken horns, the second of the dual horns will break soon and there will be no horn working. Told by the mechanic the first time, that this was a design problem with the car. Horns were on back order due to this problem. Several weeks driving without a horn. The Mechanic past the inspection and told me it's OK to drive. Because the horn was on order. Today, told it is the way Hyundai designed the mounting of the horn. Told it's my problem, not built to be put through the car wash. Water gets into the horn. (What about rain/snow?) Told it's not Hyundai's problem. (Sorry but I strongly disagree). The service dept. very nicely ordered a new dual horn. I Like the car, was thinking of buying another. But if Hyundai is selling cars, I cannot drive thru a car wash. That's ridiculous! As much as I'd like another Hyundai, I'm not buying another. Not when I'm told to drive without a horn. It's illegal.... And it's dangerous. On the 2nd broken horn, I almost was driven off the road by a car pulling into my lane, (No horn to tell the other driver I was there) and also had to avoid a pedestrian from getting run over. (No horn to get their attention). I feel that Matthews is a very good dealership and I trust that they will report this poor horn design/positioning, back to Hyundai and get a fix for the cars like mine that are on the road. If there's an accident due to no horn. I will not be liable. Hope Hyundai does something to correct this very soon. Thanks for doing your best Matthews. I've been recommending you to my family and friends. (The 3 Stars is for Hyundai).

DS
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deb s.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2023
10
Category: Service
very satisfied
had picked up a nail in tire and Todd got it plugged in a reasonable amount of time and i always have verry good service when i go also for maintenance,oil etc

JC
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Judith C.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2023
10
Category: Service
Great service from John Schneider
I was so pleased to get my new leased Hyundai. Even though I was pressed for time, I knew what I did and didn’t want and John worked to help me achieve my goals. Everyone was friendly and helpful. John gave me information that proved that he was experienced and knowledgeable. Thanks.

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Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Matthews Hyundai Of Greece Service department
Really good service, done on time and correctly great staff
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/30/2022 04:00 PM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Mr
Very satisfied with service
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/30/2022 04:00 PM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


Verified Customer
Hilton, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
The work needed was done quickly and everyone there was very courteous and friendly.
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/30/2022 04:00 PM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


AD
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Arminda D.
Brockport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change
Good job every time I take my palisade to get service.
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/30/2022 04:00 PM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


Verified Customer
Spencerport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service as always
Will be back
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/30/2022 03:59 PM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


SL
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Susan L.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Factory recall and replacement key
Todd my advisor was pleasant, accurate and went out of his way to please. I am lucky that he is who I usually deal with.
As far as replacement my compliant is with Hyundai, not Matthews or Parts dept. I think it is poorly engineered. There is a button that releases the fob from the key. I you accidently press on it-they can detach which is what happened. Fob came off, no idea where and I had had to but new one. Good thing only the fob had to be replaced. I had silver, but still cost me over $300.00 I think it was when I was out shoveling snow that i had it in my hand and must have pressed it my mistake! I Luckly found it on the driveway! Glad I had a spare--which then had the same thing happen to that key-somewhere The fob came off and I could not find! That is truly a poor design. Fad I not had a spare I would not be able to lock/unlock/start etc. That is really a problem in my book! Then I had to order from parts. When It came in, Todd-who was my Service Tech had to program it for me! He was very nice about the inconvenience!
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/26/2022 11:22 AM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. I am glad that Todd was able to help you and I am sorry about the key design. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


AG
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Anne G.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience with car service
I already explained that may car was serviced exceptionally and was treated in a courteous and professional manner and I would recommend this dealership to all my friends and family. Thank you.
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/26/2022 11:01 AM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


JD
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James D.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Doll-up and replacing thermostat
Great job and accommodating.
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/26/2022 11:00 AM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


TD
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Tom D.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
?
?
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/21/2022 02:06 PM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and easy
My experience with Matthew Hyundai was very good. It was quick and easy. I stayed while my car was worked on and I was out of there sooner than I thought.
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/15/2022 04:28 AM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Routine service visit
Appointment was easy to schedule on line. Service personnel friendly and easy to work with.
ASHLEY R R. from Matthews Hyundai Of Greece responded on 03/12/2022 06:56 AM

Hello, 

Thank you for taking the time to provide us with your feedback. We are glad to hear that your service was 5 stars and met your expectations. We thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager


Displaying Review 1 - 15 of 94 in total
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