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Missoula Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(503 Reviews)
66
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
8
Total ReScores
4.4
ReScore Average
66
Net Promoter Score ®

Business Details

About

Missoula Hyundai is a locally owned dealership that can handle all of your service needs. We work on all makes and models. Our technicians are factory trained, and have been at this dealership for many years. Our service staff is friendly and ready to help with all your vehicle service needs. Missoula Hyundai is a locally owned dealership that can handle all of your service needs. We work on all makes and models. Our technicians are factory trained, and have been at this dealership for many years. Our service staff is friendly and ready to help with all your vehicle service needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(406) 549-5178

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
2715 Brooks Street Missoula, MT 59801
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(503 Reviews)

MW
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Marty W.
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2024
10
Category: Service
Roadtrip
We were on a 2000 mile road trip when our Santa Fe check engine light suddenly appeared. Unsure of continuing we got off Interstate 90 and went into Missoula. The service department was great! Directed us to a near by Doggie Park for some much needed run around time for our pup as they checked out the vehicle. Turns out the issue was not serious and we were assured the trip to visit family was safe to continue. Thankful for the entire staff that welcomed us warmly and their professionalism is top-notch.

MW
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Marty W.
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2024
10
Category: Service
Roadtrip
We were on a 2000 mile road trip when our Santa Fe check engine light suddenly appeared. Unsure of continuing we got off Interstate 90 and went into Missoula. The service department was great! Directed us to a near by Doggie Park for some much needed run around time for our pup as they checked out the vehicle. Turns out the issue was not serious and we were assured the trip to visit family was safe to continue. Thankful for the entire staff that welcomed us warmly and their professionalism is top-notch.

KP
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Kathryn P.
Stevensville, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
10
Category: Service
Excellent Customer Service
All staff at Missoula Hyundi was very friendly and helpful. I particularly want to thank Jesse, and Adam. They answered any questions I had and explained so many things I needed to know. Very knowledgeable and courteous! I feel like I can call them anytime if I have a question and they will gladly help me! Kayla was always pleasant and helpful on the phone. Customer service is so important and rare now-a-days, I would highly recommend this business anytime for great customer service! Thank you! I am now the proud happy owner of a 2023 Hyundi Kona SUV AWD.

KP
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Kathryn P.
Stevensville, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
10
Category: Service
Excellent Customer Service
All staff at Missoula Hyundi was very friendly and helpful. I particularly want to thank Jesse, and Adam. They answered any questions I had and explained so many things I needed to know. Very knowledgeable and courteous! I feel like I can call them anytime if I have a question and they will gladly help me! Kayla was always pleasant and helpful on the phone. Customer service is so important and rare now-a-days, I would highly recommend this business anytime for great customer service! Thank you! I am now the proud happy owner of a 2023 Hyundi Kona SUV AWD.

KP
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Kathryn P.
Stevensville, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2023
10
Category: Service
Excellent Customer Service
All staff at Missoula Hyundi was very friendly and helpful. I particularly want to thank Jesse, and Adam. They answered any questions I had and explained so many things I needed to know. Very knowledgeable and courteous! I feel like I can call them anytime if I have a question and they will gladly help me! Kayla was always pleasant and helpful on the phone. Customer service is so important and rare now-a-days, I would highly recommend this business anytime for great customer service! Thank you! I am now the proud happy owner of a 2023 Hyundi Kona SUV AWD.

Verified Customer
Missoula, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great staff!
Very friendly and knowledgeable. They always help me when I need it. Thank you!
RICK A H., Service Manager from Missoula Hyundai responded on 03/14/2022 08:29 AM

Thank you so much for the kind words, we take pride in providing a high-quality experience.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

RH
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Ron H.
Hamilton, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Great service. Paige was great
RICK A H., Service Manager from Missoula Hyundai responded on 02/23/2022 03:52 PM

Thank you for the five stars, Paige is one of our best.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

WD
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William D.
Bonner, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Great service and a friendly knowledgeable team!
RICK A H., Service Manager from Missoula Hyundai responded on 02/17/2022 09:03 AM

Thank you, we strive to be the best we can be.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

TS
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Thomas S.
Missoula, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Tom
Excellent Service facilities and Service management is easy to work with. I well be returning for them to do any service on my Hyundai Santa Fe Calligraphy
RICK A H., Service Manager from Missoula Hyundai responded on 01/18/2022 10:56 AM

Thank for the kind words, we really appreciate it. We strive to do our best and give every guest the best possible experience we can. We look forward to seeing you on your next service visit.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

ET
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Eric T.
Missoula, MT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/09/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Charge for everything fix for problems expensive
To fix a flat tire I was told to buy 4 new ones ... car has 15000 miles on it.
RICK A H., Service Manager from Missoula Hyundai responded on 01/10/2022 08:09 AM

I apologize that you didn't have an outstanding experience with us. I reviewed your last service visit; it looks like we checked your tire and found that it had a nonrepairable puncture. The thread wear on the tires were more then 3/32 compared to a new tire, being all-wheel-drive we can't replace just one, we have to replace all 4 to prevent damage to the vehicles drivetrain and guarantee that the vehicle safety systems work as designed. The warranty on the tires is separate from the vehicle warranty, the warranty on the Hankook tires does not cover replacing all four. From what I can see we gave you the best possible course of action.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

RD
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Ryan D.
Missoula, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
These guys rock!!!
My car that I bought new from them had to check engine light come on at 4000 miles for the second time. I took it in without an appointment and they made it a priority to fix. I got a loaner car and they took care of everything. The problem was a factory default and they didn't charge me a penny. I am very grateful for the customer service that I received.
RICK A H., Service Manager from Missoula Hyundai responded on 01/06/2022 11:53 AM

Thank you, I apologize you had to come back a second time but I'm glad we resolved your concern and got you back on the road. Once again thank you for taking the time to take the survey, we appreciate it and look forward to your next service visit.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

BZ
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Brian Z.
Missoula, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Customer Service
Every time we've interacted with Missoula Hyundai-Nissan it's been a positive experience. We'd definitely do business with them again. Although we didn't know a bunch about the Hyundai product, we've been very happy with our Kona, as well as the aftermarket work that the dealership performed on it prior to delivery. The service department was great, exceptionally timely and professional.
RICK A H., Service Manager from Missoula Hyundai responded on 12/30/2021 02:47 PM

Thank you for the wonderful comment, we appreciate your visits with us and look forward to continuing to provide you with excellent service.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

DL
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Deborah L.
Missoula, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
I give my highest ratings to Michael Boyd, Service Advisor, and Rick, Service Manager, because they are friendly, listen, and when I have mechanical problems, they take the time to explain what is happening and what my options are. I have them totally service my mechanical needs from tires to engine work.
RICK A H., Service Manager from Missoula Hyundai responded on 12/30/2021 12:54 PM

Thank you so much for your kind words, we appreciate every time you visit us and look forward to continuing to provide quality service for you.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

GR
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Gayle R.
Stevensville, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service
Good job, on time and reasonable.
RICK A H., Service Manager from Missoula Hyundai responded on 12/03/2021 04:40 PM

We understand your time is valuable.  We appreciate your feedback. I see you had one concern of amenities, we would glad to hear your comments on that.

Rick Hood Service Manager (406)218-2882 rick@missoulanissan.com

LS
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Lynn S.
Missoula, MT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good experience
My experience was much better than my previous one. The mechanics seemed more competent. Over-all I had a good experience.
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