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SureCritic / Hyundai Dealer / M & M Hyundai
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M & M Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(528 Reviews)
49
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Score Details

5 stars
78%
4 stars
10%
3 stars
5%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
27
Total ReScores™
4.2
ReScore™ Average
49
Net Promoter Score ®

Business Details

About

M&M Hyundai is conveniently located in Alexandria, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The M&M Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. M&M Hyundai is conveniently located in Alexandria, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The M&M Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(318) 445-6504
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3220 S MacArthur Dr. Alexandria, LA 71301
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(528 Reviews)
Write a Review
Recent Reviews
Verified Customer
Leesville, LA
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Service
No appointment needed. Just drive up, check in, first come first served. Service completed while you wait, vehicle retuned once complete.
CLIFTON A T., Service manager from M & M Hyundai responded on 04/13/2022 06:45 AM

Thank you.

C. Alan Turner
 service manager
SF
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Samuel F.
Vidalia, LA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
First service trip
Well since you asked I will tell you. While I was waiting for the vehicle to be serviced no one in the dealership spoke to me. Not even the person that sold me the car. Very unfriendly folks.
Verified Customer
Alexandria, LA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Palisade owner
Good experience overall
CLIFTON A T., Service manager from M & M Hyundai responded on 03/16/2022 01:34 PM

Thanks again.

C. Alan Turner
 service manager
JF
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Jessica F.
Natchitoches, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
0
Category: Service
Service desk guy is rude !
Do not bring ur vehicle here ! Seth the owners son is RUDEEEE! Their service is slow and shitty ! Never will I return here !
CC
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Christopher C.
Alexandria, LA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very good!
My time is important to me. I was in and out and on my way! Awesome experience!
CLIFTON A T., Service manager from M & M Hyundai responded on 02/14/2022 01:24 PM

Thanks again.

C. Alan Turner
 service manager
EA
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Errol A.
Ville Platte, LA
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Initial maintenance for vevhile
No appointments available for oil change. An oil leak was found during the service and an attempt to fix it was made but still leaking.
Oil change counter was not reset. Dirty footprint on floor.
CD
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Colleen D.
Deridder, LA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Customer Service
The service manager was very nice and worked me in and I was out in no time.
CLIFTON A T., Service manager from M & M Hyundai responded on 01/12/2022 06:39 AM

Thank you.

C. Alan Turner
 service manager
Verified Customer
Marksville, LA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Satisfied
I am satisfied.
CLIFTON A T., Service manager from M & M Hyundai responded on 12/29/2021 05:18 AM

Thank you.

C. Alan Turner
 service manager
EA
gravatar
Eric A.
Lecompte, LA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly and courteous staff.
Been going there since I bought my car. Always friendly, fast and reliable.
CLIFTON A T., Service manager from M & M Hyundai responded on 10/30/2021 07:58 AM

Thanks again.

C. Alan Turner
 service manager
SL
gravatar
Shari L.
Pineville, LA
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
It doesn't matter if you make appt
Made my appt. They didn't complete all of my work on my car. Customer service needs a whole new crew...or more training.
CLIFTON A T., Service manager from M & M Hyundai responded on 10/26/2021 05:04 AM

We are in the process of training new employees.

C. Alan Turner
 service manager
Verified Customer
Pineville, LA
2021 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Poor customer service
Poor basic customer service and friendliness. Even basic upgrades to the facility would be an improvement. It’s old, run down and does not inspire confidence in the business.
CLIFTON A T., Service manager from M & M Hyundai responded on 10/26/2021 04:59 AM

This employee is no longer employed here. We have hired a new employee and trained him in customer service.

C. Alan Turner
 service manager
Verified Customer
Bunkie, LA
2015 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Beware!!!
The price is great for the oil change. But bring some colorx wipes and check your vehicle when you are done. They are not the nicest people after you purchase a car from them. Get all the promises in writing.
Not Recommended
SV
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Sally V.
Alexandria, LA
2019 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service. Communication. Friendliness.
See prior note.
Not Recommended
GC
gravatar
Gayland C.
Alexandria, LA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New car purchase exceptionally easy and friendly experience
Purchased a new Hyundai with the least possible pushing from a salesman I have ever experienced. No one hanging over my shoulder with BS unless I asked. Looked around until we found what we liked then our salesman Tim was available to explain all the bells and whistles that came on the new Santa Fe. This car is so amazing to drive and the comfort incredible, comparable to any high line car in today's market! Tim was gracious enough to explain over and over (my fault until I got it) the new options available and there are so many that makes driving in town or on long trips so much easier than I was accustomed to. Had my first oil change once again quick and easy! Will recommend M&M Hyundai and the new Hyundai automobiles!
Recommended
CLIFTON A T., Service manager from M & M Hyundai responded on 07/07/2021 07:40 AM

Thank you.

C. Alan Turner
 service manager
Verified Customer
Alexandria, LA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GOOD SERVICE
I had no problem having my vehicle serviced under its' Warranty Plan. The Service Manager was friendly and took my vehicle with no problems.
Recommended
CLIFTON A T., Service manager from M & M Hyundai responded on 06/21/2021 05:06 AM

Thank you.

C. Alan Turner
 service manager
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