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MotorWorld Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,917 Reviews)
70
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Score Details

5 stars
77%
4 stars
13%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
78
Total ReScores™
4.5
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Motorworld Hyundai in Wilkes Barre, PA will provide quality Hyundai repair and maintenance. Motorworld Hyundai in Wilkes Barre, PA will provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(570) 829-3500
Closed
Business Hours

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
150 Motorworld Dr. Wilkes Barre, PA 18702
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,917 Reviews)
Write a Review
Recent Reviews
DC
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Dale C.
Tunkhannock, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2023
3
Category: Service
Not what it says online
Did everything it said online for price and when we went it was totally different a lot higher. Said my car was worth over 22 thousand and they offered 16. Big waist of time filling out price online and traveling an hour.
DC
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Dale C.
Tunkhannock, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2023
3
Category: Service
Not what it says online
Did everything it said online for price and when we went it was totally different a lot higher
SL
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Sarah L.
Freeland, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2022
0
Category: Service
Horrible!
I have a 2019 Elantra. I bought it in Hazleton at a Honda dealer. My car started banging and shaking this morning. My check engine light came on. Honda said I needed to take it to a Hyundai dealer. I called and over a month out to look at it or fix it! I am paying for a warranty that is basically useless. So, if I need to drive around over a month with a broken car because you refuse to fix it, then you are held responsible for it- not me! You are refusing service. Its not like I need a tire filled or oil change. Something is wrong with my engine. And what about work? Are you going to pay my bills if I need to miss it ??????
VC
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V C.
Scranton, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/18/2022
0
Category: Service
Buyer beware
Went to motor world Hyundai to buy my lease out on my 19 Hyundai Tucson sport. After they realized they couldn't put me in the new vehicle, My car has 9,000 mi on itI didn't buy the lease there. They didn't want to go through the effort to close the deal. And then try to tell me I didn't get the 10-year 100,000 mi warranty because I wasn't the first owner of the car, call the 800 number they gave me for Hyundai finance and they said ,,there records indicate I am the first owner in the warranty is mine. They still never return my call, makes you wonder how many other people they ripped off on the warranty
PT
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Peter T.
Kingston, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2022
0
Category: Service
Terrible Dealership
The most dishonest dealership to deal with. The sales manager for Hyundai concerning agreement is not honorable. Either is their service department. Sales tell you you one thing and service department tells you another. If you want a new Hyundai or any new car from Motorworld I would tell you to find a new dealership for your vehicle. Save yourself the stress.
MT
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Mark T.
Pittston, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/18/2022
0
Category: Service
Looking for Vehicle to fit my jazzy into
Vehicle to fit my jazzy into We’re treated good but after them finding out that we couldn’t get the vehicle told us to come back and I’ll see if they can help us once more so we didn’t get any help I don’t like that very depressed
MB
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Mark B.
Wilkes Barre, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Staff very friendly and professional
Would like expanded service on weekends.
JB
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John B.
Tulsa, OK
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Motor World Hyundai 10 out of 10 - Regional Hyundai (Broken Arrow, OK) and Hyundai USA 0 out of 10
Since moving back to Pennsylvania, Motor World has done a fantastic job in dealing with the issues of my 2016 Sonata, a car that until 9 months ago was fantastic now eats oil like a bodybuilder drinks protein shakes.

What did Regional Hyundai do to my car? Why can’t I get an answer from Hyundai USA as to why i had to pay nearly 500.00 for a process to stop the oil guzzling that should have been covered by warranty per Motor World.

Why can’t I get an answer from Hyundai USA from someone who can explain Ms Alejandra’s refusal to tell me why my claim was denied and not bump me up to the next level?

850 459 9173 is my phone number if anyone at Hyundai USA has the stones to call me or Michael G at Motor World and explain the denial. I will not hold my breath.

Again. Motor World is great. Other Hyundai reps not so much

John Blihar
TM
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Tricia M.
Greentown, PA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Overall Good Job
Customer should’ve been attended to upon arrival even outside the lift door while it was “lifted up”. Employees were just looking at me and didn’t bother to at least say “We’ll be right with you”, until I myself got down to ask if “I was at the right place”, even though I knew I was!! Common Courtesy is all that could’ve been expected!!
SP
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Susan P.
Archbald, PA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
What a great experience!
After being directed to where I needed to go, I was helped by a lovely young lady who keyed everything in and the walked me to the waiting room. When the car was done another young woman walked me to my car, she was also very sweet. Everyone I spoke to was so helpful, I couldn’t have been more impressed!
MC
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Mary C.
Pittston, PA
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Motor World Service
I always get great service.Everything is done in a timely manner. I’m kept up to date .I enjoy using the shuttle service it’s great. The advisor JJ is great .
TR
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Theresa R.
Exeter, PA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
door latch replacement
My service advisor Erin did a great job in reviewing my problem and scheduling my appointment. Problem was taken care of.
Verified Customer
Archbald, PA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service is outstanding
the service director, Mike, went out of his way to help us. He and his team are true assets to Motor World.
BN
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Benjamin N.
Harveys Lake, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great staff!
My car is always done on time and the staff are great! Will always go out of the way to make it an easy visit.
SW
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Stacie W.
Hunlock Creek, PA
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Recalls to be fixed
I had 2 recalls, have to go back since parts had to be ordered to complete one. Nice staff, informed me of everything done. The parts came in a week, scheduled me in so I didn't have to wait 2 months.
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