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SureCritic / Auto Maintenance / Phils Automotive
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Phils Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(154 Reviews)
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Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

We specialize in complete vehicle diagnostics and repair.
24-hour roadside assistance We specialize in complete vehicle diagnostics and repair.
24-hour roadside assistance

Categories
Auto Maintenance, Repair Shop, Car Maintenance
Contact
(315) 524-8129
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1364 Route 104 Ontario, NY 14519-8936
Get Directions
Phils Automotive 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(154 Reviews)
Write a Review
Recent Reviews
LB
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Lawrence B.
Troy, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2021
Lost keys
My 2011 Chevy Cruze was picked up on 3/21/2021 from an auto accident seen, keys were given to the tow truck driver and now they are missing? How in the sweet lord do you lose a set of keys so that the owner os said vehicle can gain access to the trunk... I lost a pair of jumper cables and a coat that was given to me by a dear friend of mine... that coat is I’ll replaceable.... as it used to belong to my friends husband.
Not a happy camper here
Plus I was asked to call an hour before going to lot meeting for 10am then became 10:35 am..... how do you make customers wait for you? Not very good business if you ask me
Not Recommended
SB
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Scott B.
Ontario, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2016
Honest! Trustworthy! Hard to come by these days!!!
Have been going there for a few years now and have always had great honest service! I had them do service and the part went bad within the year warranty and they replaced the part for free, not even knowing the part was bad. That's how you stay in business and get repeated loyal costumers!!!
Recommended
SP
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STEVE P.
Sodus Point, NY
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2015
verified customerVerified Customer
Emergency Repair Service
They were awesome, my car had several tail lights out. I brought the car there, thinking that it was an electrical problem. It was just that several bulbs had gone out on the car. The got me right in and right out. They were wonderful
Recommended
SL
Stephen L.
Ontario, NY
Ford Five Hundred
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2015
verified customerVerified Customer
Category: Service
Stephen said this business was very informative and professional.
Recommended
TL
TJ L.
New York
Pontiac Grand Am
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2015
verified customerVerified Customer
Category: Service
TJ said this business is pretty good and they have good customer service.
Recommended
DM
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DANIEL P M.
Webster, NY
Toyota RAV4
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2015
verified customerVerified Customer
I have been a loyal customer for 30 yrs. They are upfront and honest with you and I like that
This time I went for my synthetic oil change and as I was paying for that service they said my windshield washer fluid was low and added some to top it off, charging $2.99/gal. I was not appreciative of that because I did not ask for that (I have a lot of it at home to fill my own) and when professionals think they're doing YOU a favor and charge you, it is NOT a favor. Water is cheap I realize, and if you'd like to reward me at that time for my service to you, then I'd say fill it as a thank you and not an extra. I actually felt violated. Just have to be aware of saying 'not anything extra please' at the next visit. I like giving to people and thought how nice it would have been if they didn't add the extra couple dollar onto my bill. Customer relations is a huge plus in my book
Recommended
Mike C. from Phils Automotive responded on 10/23/2015 07:47 AM

Thank you for your time, we appreciate your input.  We will take this suggestion into consideration. We appreciate your years of loyalty.

EC
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ERNEST C.
Webster, NY
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2015
verified customerVerified Customer
Hitch Installation
Phil's continue to do a great job!
Recommended
JF
Jack F.
Ontario, NY
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2015
verified customerVerified Customer
Category: Service
Jack said they did a great job. He always recommends them to his friends.
Recommended
DC
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DAVE C.
Walworth, NY
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2015
verified customerVerified Customer
Phil's
As always, the team at Phil's never ceases to amaze with their GREAT customer service!!
Recommended
MS
Michael S.
New York
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2015
verified customerVerified Customer
Category: Service
Michael said all of his family uses this business. They always do what they are asked and they are prompt.
Recommended
JS
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JILL S.
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2015
verified customerVerified Customer
car maintenance
friendly professional helpful
Recommended
DL
Doris L.
Webster, NY
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2015
verified customerVerified Customer
Category: Service
Doris said this business is honest, friendly and courteous. They do a good job.
Recommended
GM
Glenn M.
New York
Cadillac DeVille
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2015
verified customerVerified Customer
Category: Service
Spoke with Scott. He said this business completed everything to his satisfaction.
Recommended
LP
Lakshman P.
Rochester, NY
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2015
verified customerVerified Customer
Category: Service
Spoke with Connie. She said they were satisfied with the service the business provides. They are very accommodating.
Recommended
TS
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TODD S.
Ontario, NY
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2015
verified customerVerified Customer
awesome customer service and work
always amazing and very friendly
Recommended
Displaying Review 1 - 15 of 154 in total
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