Service Department's Reviews

4.7

(2,653 Reviews)

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Recent Reviews

Lisa N.

Marion Station, MD

05/27/2024

Category: Service

Terrible

Brought my 2022 Santa Cruz in 3 times before being told I need a new transmission on a car that’s 2 years old. Was reving and transmission light came on. They replaced oil pump at first visit. Picked up my car after almost two weeks and got one mile away and light came on again. After second fix, worked for 40 miles and then light came on again along with reving of engine. No help with getting a loaner. Told I was on waiting list. Never again will I purchase anything from Pohanka. As soon as my truck is fixed, I’m trading it in on a Toyota at any other dealership.

Delmar S.

Selbyville, DE

07/18/2022

Category: Service

Let the Buyer Beware - $2,000 later and Huyundai did NOT find the problem

The “check engine” light on my 2016 Tucson was on and the vehicle was running rough. The mileage was 115,000. I took it to the Pohanka Hyundai dealer in Salisbury, MD on April 26.

I was informed that there was a “misfire on coils 2 and 4.“ The service department recommended replacing the spark plugs. The bill for the plug assembly and the coil assembly was $635.00.

After driving the Tucson for approximately 1,000 miles, the check engine light appeared again. The same symptoms that prompted me to take the car in for service the first time appeared again. According to Hyundai, they “found a misfire on cylinder 2, 3, 4 . Confirmed misfire follows when moving coil 3. Cleared codes and confirmed CEL was off.” This time the bill was $335.00.

After driving 500 miles the check engine light was on again. This time Hyundai “performed compression test and engine passed. Installed new spark plug.” I was not charged for this service, although I spent several hours at the dealership waiting.

Barely 300 miles later, the light appeared again. I took the car in for service yet again. This time it was “misfire on cylinder 2, 3, 4. Called ‘techline” and advised tech to perform another compression test. Compression test passed. Recommend to replace all injectors. Installed new injector, cleared codes.” The bill this time was $1,187.00. I should have listened to my instincts and walked away from this vehicle. Instead I foolishly authorized Hyundai to make the “repairs.”

It seemed that each time I took the Tucson in for service, the problem was worse after driving the car for a while.

Less than two weeks later the check engine light appeared again. After spending over $2,100 and taking the Tucson in FOUR times, Hyundai had not fixed the problem.

This time the light was on and Tucson was overheating. I was not comfortable driving it and I was not going to go back to the Hyundai dealership and spend more money.

At the end of the day, it was my decision to continue to spend money on repairs. The dealer was not proactive in helping to repair the vehicle. The technicians did not (could not?) diagnose the problem. I would not recommend buying a Tuscon or any other Hyundai for that matter.

Donald J.

Parsonsburg, MD

2012 Hyundai Genesis

04/06/2022

Service Type: Maintenance

Verified Customer

Category: Service

Thanks to Carly my experience was made better with the unexpected issues.. I would do it again if Carly could be my advisor.. Thanks

I would take my car back again even though they kept my car longer than expected. Carly had rental waiting for me and made me priority for me to be satisfied.. Thanks Carly I would bring my car back again. You made me change my mind. I’m difficult to please. I can’t complain one bad thing about you..

Ashok P.

Lewes, DE

2013 Hyundai Santa Fe Sport

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Front desk person Garrett is great guy, always gives honest advice and very
co operative . Waiting time is as it scheduled.

Samantha J S. from Pohanka Hyundai of Salisbury responded on 04/03/2022 03:16 AM

Thank you for your feedback! We value your business!

Jeffrey D.

Millsboro, DE

2019 Hyundai Tucson

ReScore Review™

03/30/2022

Verified Customer

Category: Service

Pohanka came through after minor miscue

Service was done as requested, on time (probably finished a bit early) and at a reasonable price. Had an issue afterwards with my display, they furnished me a link to a video that walked me through a resolution. That's the way to resolve things. Thanks Pohanka

Original Review

03/30/2022

Service Type: Repair

Category: Service

Not quite done

I had my 2019 Tucson in for service. On my way home I noticed the display only shows the speedometer. After getting home I went to the user settings on the Instrument Cluster Help Menu and the "Head-up Display" is no longer there. I contacted Pohanka and they said I might have to turn it back on under convenience but if that didn't work, I can stop by and they can take a look at it. After trying that I told them there is no such option. I explained that I live 45 mins away and would prefer to get the answer to fix it via e-mail or on the phone if possible. They haven't responded. They did something to disable it I think it's incumbent on them to help resolve it to my convenience.

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/30/2022 11:21 AM

We have sent you a video of that feature on your vehicle. I have called you also and left a message. We value your business. Thank you for your feedback!

Peter C.

Bridgeville, DE

2021 Hyundai Sonata Hev

03/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

It was a great experience!

The service department had all the work done in the time expected. They let me know exactly what they were intending to do. I had some operational questions about the vehicle, Devin came out and gave me a full explanation. I left there knowing what I needed to know.
Harry was our sales rep, he came over to visit while I waited. I explained I intended to be back at the end of the year because my next interest is the Santa Cruz. The last experience we had with Harry we will definitely be back Pohanka for our next purchase.

Thank you to our Hyundai team!

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/29/2022 05:18 AM

We value your business! Thank you for your feedback!

Verified Customer

Belvidere, NJ

2016 Hyundai Elantra Gt

03/24/2022

Service Type: Repair

Verified Customer

Category: Service

Review

Great and quick service on a recall on my Hyundai that I didn’t even buy at Pohanka

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/24/2022 07:16 AM

Thank you for your feedback! We value your business!

Sharon B.

Hebron, MD

2018 Hyundai Tucson

03/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Everyone was professional, service was quick and easy!

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/23/2022 04:22 AM

Thank you for your feedback! We value your business!

Verified Customer

Ocean View, DE

2016 Hyundai Tucson

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

excellent service

Service dept. you don't need an appointment. Staff is friendly and explains thoroughly what service is needed.

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/22/2022 10:44 AM

Thank you for your feedback! We value your business!

William H.

Laurel, DE

2013 Hyundai Elantra Coupe

03/17/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service

I can not say enough about the people and the service they go out of there way to make sure everything is great.

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/17/2022 12:34 PM

Thank you for your feedback! We value your business!

Pedro A.

Rehoboth Beach, DE

2011 Hyundai Sonata

03/14/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service

The team was really friendly and quick

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/14/2022 04:54 AM

Thank you for your feedback! We value your business!

Philip V.

Ocean City, MD

2020 Hyundai Santa Fe

03/13/2022

Service Type: Maintenance

Verified Customer

Category: Service

Easy In and Out

Like the fact that for an oil change and tire rotation I can just show up without an appointment. I was greeted promptly by the service advisor. I waited in lounge area and before I knew it , my service was completed. I have been here three times and the staff is always polite and professional.

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/14/2022 04:54 AM

Thank you for your positive feedback! We value your business!

Christena L.

Salisbury, MD

2021 Hyundai Sonata

03/11/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very welcoming and attentive

Garrett answered all of my questions and went above and beyond! He took good care of my car and I’ll definitely be back to see him when I need more work done.

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/12/2022 03:41 AM

Thank you for your positive review! We value your business!

Toccara C.

Salisbury, MD

2017 Hyundai Sonata

03/11/2022

Service Type: Repair

Verified Customer

Category: Service

Great service!

Pohanka Hyundai always has great service and staff are awesome!

Robin L.

Ocean City, MD

2016 Hyundai Tucson

ReScore Review™

03/21/2022

Verified Customer

Category: Service

Professional Service

Always professional. Great Service

Original Review

03/09/2022

Service Type: Maintenance

Category: Service

Doesn’t honor what they put in print

I took my car for a lot of service. I had coupons for the service that were to be performed . I drove 35 miles to bring the car to the dealership. I showed them all my coupons prior to service. But at check out I was told I could only use up to $75.00 in coupons at one time. I had $98.00 worth of coupons. I was told it was their policy. Well that policy just SUCKS!! If you offer the coupon and I have the service done for the coupon, you should have honored it or at least told me prior to doing the work. Signed Angry Senior Citizen

Samantha J S. from Pohanka Hyundai of Salisbury responded on 03/09/2022 06:09 AM

We value your business! Thank you for your feedback! I will email you today about this!

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