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Ponder Auto Repair

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(364 Reviews)
100
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Score Details

5 stars
86%
4 stars
6%
3 stars
1%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Established in 1982, our motto is "We fix anything but a broken heart" Established in 1982, our motto is "We fix anything but a broken heart"

Categories
Auto Repair, European Auto Repair, Body Shop
Contact
(423) 928-3849
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
915 W Market St Johnson City, TN 37604-5330
Get Directions
Ponder Auto Repair's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(364 Reviews)
Write a Review
Recent Reviews
JG
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Janice G.
Johnson City, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2024
10
Ponder has serviced my car for 10 years always excellent service I am thankful for them. I have no complaints they are the best! Thank you Ponders.
Ponders have been my mechanics for 10 years they do excellent work and I trust them I trust them.they know what they are doing. Thank you Ponders
RS
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Robert S.
Johnson City, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2024
10
Very friendly and efficient. Best around JC.
I have been using Ponder Auto for almost 6 years. Thanks to Brian and the staff for the great job they do everyday.
MG
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Margo D G.
Johnson City, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2024
10
My 2007 Escalade
My husband and I had taken my Escalade to another shop, they couldn’t fix it, took it to ponders and the spark plugs just needed gaping! Ii was so impressed by their knowledge and their honesty!
MW
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Mark W.
Jonesborough, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2019
Jury is out
I took my car to Ponder Auto Repair in May 14th, 2019. I went there on recommendation of a credible friend. It is Dec 30th and I still don’t have my car. Last communication with them was November 8th. We were trying to save money on the repair. I took their advice on the repair and I still don’t have my car. I’m this period of time I’ve only spoke 4 times to them. I’ve only had one voluntary call from them. They act like I’m bothering them when I call. Not many people would have been as patient as I have. I’ve lost a lot of use of the car. I need the car. If you can’t fix the car without the most expensive repair just let me know . Never had a situation like this. Last communication on November 8th they said they would call me when they could arrange a fix to the problem. Now that is almost 2 months ago
Not Recommended
JG
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Janice G.
Johnson City, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
They do great work.
Reasonable cost, very.professional ,nicest people you will meet.did a great job on my foreign car.
Recommended
RW
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Rodney W.
Erwin, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2019
Rip Offs
I wouldn't let them put air in my tires Crooks
Not Recommended
JG
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Janice G.
Johnson City, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Great customer service.
They are very. Professional, they. Did a and b service,changed my brakes and rotors changed all air filters,did all this in a timely manner,I will definitely use their service again
Recommended
AH
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Amanda H.
Johnson City, TN
Toyota Camry
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2018
verified customerVerified Customer
Great Service
Ponder has been exceptional in communicating what needs to be done, and they even managed to get my repair done faster than they anticipated. My only issue was that when they said "three year warranty," what they actually meant was "30,000 mile warranty." Well, I drive 26,000-30,000 miles in just a year so I was told that labor would be covered when I called to ask about it, but ended up paying for labor because I had driven several thousand more miles than they anticipated. This isn't necessarily a company issue, but more due to the employee I spoke with being newer to the position and not realizing what a huge difference terminology would make.
Recommended
RH
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Randy H.
Telford, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Great service
Finally an auto repair shop that is not only good - but honest as well. When I went to pick up my truck - they were able to save labor and parts compared to the original quote and saved me $750.00. Good work, great people, reasonable prices. They will do what they say they will do!
Recommended
SK
Scott K.
Jonesborough, TN
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2018
verified customerVerified Customer
Category: Service
Scott said the employees did a good job.
Recommended
TC
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Travis C.
Johnson City, TN
Honda Civic Si
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
verified customerVerified Customer
Very friendly service
They are friendly, helpful, knowledgeable, and fair.
Recommended
KB
Karen B.
Johnson City, TN
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
verified customerVerified Customer
Category: Service
Spoke with Richard. He said the business was dependable and he has known the business for many years.
Recommended
EY
Eddie Y.
Johnson City, TN
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
verified customerVerified Customer
Category: Service
Eddie said the business has a very nice, courteous and reliable staff. He highly recommends them to others.
Recommended
TM
Trudy M.
Johnson City, TN
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
verified customerVerified Customer
Category: Service
Trudy said the service was great and she loves these guys. They did everything she asked them to do and they made it wonderful for her.
Recommended
JN
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James N.
Johnson City, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2018
This is the garage your parents and grandparents warned you about when you started driving!
AVOID AT ALL COST!!

I went to Ponder to get a diagnostic ran on my 98 Toyota Corolla. In addition to taking almost a SOLID WEEK to get my car into the shop, (it hadn't been moved out of the parking place where I had left it) I had to basically call and remind them it was there.
In addition to that, they couldn't even tell me WHICH of the motor mounts needed replaced until they checked it again. My suspicion is that since I said it sounded like the motor mounts, they simply ran with it and threw together an estimate.
Then, once in the shop, I had to fight to see how much they were charging for the individual parts and for the labor. Finally, we discussed using parts I would supply myself (as they were charging an arm and a leg). I was told that it had to be ok'ed, but that there wouldn't be an additional charge.

I called to set an appointment to have the mounts replaced, with me including the parts. While on that call, they repeated that the price was the same as on my estimate (about $400 labor after taxes). I then get a call back less than 10 minutes later saying that he was mistaken, and that they DO charge for customer supplied parts and the cost would be $590 before taxes. A $200+ differences after taxes were applied.

tldr: Avoid them like the plague unless you want your time and your money wasted. I'm now out about $50 for a diagnostic that Lord knows if they even got it right.
Not Recommended
Displaying Review 1 - 15 of 364 in total
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