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Puente Hills Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,082 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
214
Total ReScores
4.9
ReScore Average
80
Net Promoter Score ®

Business Details

About

Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you. Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(626) 581-5300

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
17621 Gale Avenue City Of Industry, CA 91748
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,082 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews


RT
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Rosalina T.
Rowland Heights, CA
This review violates the SureCritic Review Policy.

AV
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Arthur V.
Anaheim, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2021
Service 31/2 hour oil change
I bought an auto from Puente hills Hyundai months later they will email you a flyer $34 oil change , make an appointment drive up show the service attendant the flyer he say sign in I sign sit down 3 people behind me sign this woman behind barley signs in and is helped just as I sit down then two more people are helped as I make eye contact with the service attendant who took my keys told me to sign in this is the second time I brought my auto in for oil change well I must be all set sign in sheet your name your vehicle and your phone number ? Plus let’s not forget they took my keys 21/2 hours later I ask when is my auto done ? The attendant ask did you sign in yes I look at the sign in sheet and my name is crossed out ! No one called my name or called my phone number just crossed out my name ! The attendant who took my keys watch me sit down made eye contact decided to help the woman that came behind me moved my auto scratch off my name on the sign in sheet and screwed me ! This is how I was treated at Puente Hills Hyundai service Department? Now on the flip side I flip out I was surprised security or the service manager didn’t have me arrested as all eyes were focus on me , service manager screens my info VIN # one hour and I will take care of today’s oil change for you ? 31/2 hour oil change you decide if this kind of service is rite for yourself , I’m here so let’s get it done but I won’t be back EVER
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/08/2021 08:45 AM

  Dear customer,  I apologize about the inconvenience.  I also understand the frustration but I have to say that yelling and screaming is not going to help the situation at any occasion. 
  Obviously there was miscommunication but right next to the sign in sheet there is message board saying wait to be called.....
  Anyway, whether you come back here or not is entire up to you.  We may have experienced poor service from us but you made a lot of other customers uncomfortable....
  Thank you for taking your own VALUABLE time and fill out the review.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

LG
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Ling G.
Temple City, CA
This review violates the SureCritic Review Policy.
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Tahseen K.
Calgary, AB
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Rowland Hghts, CA
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Patrick M.
Whittier, CA
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Joe J.
Los Angeles, CA
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Yemin H.
El Monte, CA
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Alexandra G.
West Covina, CA
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