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Puente Hills Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,082 Reviews)
80
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Score Details

5 stars
83%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
214
Total ReScores™
4.9
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you. Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(626) 581-5300
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
17621 Gale Avenue City Of Industry, CA 91748
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5,082 Reviews)
Write a Review
Recent Reviews
EZ
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Eddie Z.
La Habra, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2023
0
Category: Service
Unsatisfactory No Sense Of Customer Service
Today has to be one of the worst experiences of my life.
I had an appointment at 8 am to drop off my 2022 Santa Fe which has a check engine light on AGAIN. Originally this check engine light was corrected the last time I brought it in. But it came back on. I decided to bring it in for that amount oil change and also a recall that I been waiting over a year for them to correct. So I drop off the car at 8 am. Noah informed me he would give me call to let me know the diagnosis of the vehicle. After speaking to him when he called me around 9:30 AM he said that they had to order the part something with the thermostat it's gonna take us a couple of days so that I would be having to leave my car here. So I tell Noah well, I will need a loaner because I have to work. I have plans today and I can't be without a car, so he reassured me that I would be getting a loaner and he would be getting back to me. At 1:30 pm I text Noah any word on the loaner? He said he was working on it. But it would have to be an electric vehicle. I said sure so me how to charge it. I tell Noah I'm gonna need a ride there. Sure he said I'll have our guy go pick you up after he gets someone else or something. He calls me and lets me know that. So 2:45 I'll start prepping the car it's charging because it's at 25%. Fine thank you. Still waiting for the guy to pick me up. I text him I can take a Lyft there by 5 if you need me too. He calls me at 3:01 no worries I'll have him swing by and get you. It's 5:00 pm no one has picked me up I called service twice and was put on hold and transferred to a voicemail. I text him at 5:00pm any word the on driver picking me up? No response. I decided to take a Lyft here I show up at 6:08 and service is closed. I asked to speak to the service Manager no one is around. Asked for his name which is Javier. So I asked who's the manager in charge then. No one knew who the manager was. They get someone from service that was still available had not left yet. She said there is. No loners that we had anyone to pick up. I am beyond beyond disappointed, dissatisfied of the unprofessional behavior from everyone. I explained to the lady who I spoke to. Today is my birthday I had plans to be some where this evening. No one was able to help me in a way shape or form. I don't even know how I can ever change my mind of coming back to this place. This is where I purchased my vehicle this is the second vehicle I have gotten here. The level of disrespect for customers who rely on a company to stand by its brand not only in cars but in customers. I don't know how or what will ever make me change my mind on my experience that I had today. I'm astonished on how the communication to paying customers who come and leave their vehicles here to be taken so lightly. I had to call a friend to pick me up because I am left here with no car stranded like a broken down car.
I am so overwhelmed because I am so upset I can not believe this happened today.
EZ
gravatar
Eddie Z.
La Habra, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2023
0
Category: Service
Disappointed and frustrated
Today has to be one of the worst experiences of my life.
I had an appointment at 8 am to drop off my 2022 Santa Fe which has a check engine light on AGAIN. Originally this check engine light was corrected the last time I brought it in. But it came back on. I decided to bring it in for that amount oil change and also a recall that I been waiting over a year for them to correct. So I drop off the car at 8 am. Noah informed me he would give me call to let me know the diagnosis of the vehicle. After speaking to him when he called me around 9:30 AM he said that they had to order the part something with the thermostat it's gonna take us a couple of days so that I would be having to leave my car here. So I tell Noah well, I will need a loaner because I have to work. I have plans today and I can't be without a car, so he reassured me that I would be getting a loaner and he would be getting back to me. At 1:30 pm I text Noah any word on the loaner? He said he was working on it. But it would have to be an electric vehicle. I said sure so me how to charge it. I tell Noah I'm gonna need a ride there. Sure he said I'll have our guy go pick you up after he gets someone else or something. He calls me and lets me know that. So 2:45 I'll start prepping the car it's charging because it's at 25%. Fine thank you. Still waiting for the guy to pick me up. I text him I can take a Lyft there by 5 if you need me too. He calls me at 3:01 no worries I'll have him swing by and get you. It's 5:00 pm no one has picked me up I called service twice and was put on hold and transferred to a voicemail. I text him at 5:00pm any word the on driver picking me up? No response. I decided to take a Lyft here I show up at 6:08 and service is closed. I asked to speak to the service Manager no one is around. Asked for his name which is Javier. So I asked who's the manager in charge then. No one knew who the manager was. They get someone from service that was still available had not left yet. She said there is. No loners that we had anyone to pick up. I am beyond beyond disappointed, dissatisfied of the unprofessional behavior from everyone. I explained to the lady who I spoke to. Today is my birthday I had plans to be some where this evening. No one was able to help me in a way shape or form. I don't even know how I can ever change my mind of coming back to this place. This is where I purchased my vehicle this is the second vehicle I have gotten here. The level of disrespect for customers who rely on a company to stand by its brand not only in cars but in customers. I don't know how or what will ever make me change my mind on my experience that I had today. I'm astonished on how the communication to paying customers who come and leave their vehicles here to be taken so lightly. I had to call a friend to pick me up because I am left here with no car stranded like a broken down car.
MF
gravatar
Mary Ann F.
Rohnert Park, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2023
0
Category: Service
Horrible
PLEASE READ!! Do not bring your car here for service. We took my son’s Hyundai in for a complete diagnostic with concerns about oil and transmission leaks which we conveyed to the service staff. They had this car for five days. We called a couple of times daily, every day, leaving messages asking for an update on what was wrong with the car, what needed to be repaired, and how much it was going to cost. Nobody ever called us back. Finally, after several days, we called and insisted on speaking to somebody and finally got a quote about how much it was going to cost which we paid. Three weeks later, the oil and transmission fluid are both leaking, exactly what we took the car to the dealership to fix. They told us it would cost us another $1600 to repair what were already our original concerns when we first left the car there. At that time, they told us there was no problem there and gave us an invoice for $51 for an oil seal, with $1600 written in ink with no explanation as to what THAT cost is all about. Totally non-transparent about what they’re charging you, do not return phone calls, refused to accept responsibility for not fixing what we paid them to fix. I spoke with the service manager, who refused to own up to their negligence, and basically just gave me some word salad excuse that made no sense at all.
We have filed a complaint with the Better Business Bureau. I urge you to stay away from this place.
Update 9/8/23
And now this car doesn’t run at all. Had to be towed back to this dealership. And now the person that I spoke to, Sean Kim, the head of the service department, is telling me that a diagnostic test was never run, and that all they did was repair the things that we asked them to repair when we brought the car in there. We brought it in for a complete diagnostic test to determine whether or not it should be repaired or just replaced out right. That was the appointment we scheduled! A complete diagnostic! We asked for no repairs at all at the time of the first appointment. We spoke to the service person, Tino, and explained that to him in no uncertain terms. When we heard back from Tino, he told us that he had run a complete diagnostic exam and that to fix the things that needed to be fixed would cost us $1800 out the door which we agreed to and paid for. Two weeks later, the car is back at the dealership and this guy, Sean Kim, is telling us that a diagnostic test was never even done. And telling us “I never would’ve told you to repair the car, it’s a total loss! I never would’ve recommended this I wasn’t here“
Taking zero responsibility for what his service person told us needed to be done to get the car roadworthy. Taking zero responsibility. The only response I got was from the owner who told us that it was not their responsibility also. So we are now out $1800 and have a car that doesn’t work at all, that was working fine before we took it there, we only had go in for a diagnostic to see what needed to be repaired, if anything, or if it needed to be replaced. We knew there was a slight oil leak when we took it in, but that is not what we asked for. I want to reiterate that: we asked for a complete diagnostic exam, and the service person, Tino, told us that he had done so. In fact, the first time I talked to Sean Kim, he told me that they had done a diagnostic test. And now he is saying they didn’t do one. So he’s lying to cover his …. And you know what they’re trying to do to remedy the situation?? You guessed it. Sell us a car!
MF
gravatar
Mary Ann F.
Rohnert Park, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2023
0
Category: Service
Beware of this shady business
PLEASE READ!! Do not bring your car here for service. We took my son’s Hyundai in for a complete diagnostic with concerns about oil and transmission leaks which we conveyed to the service staff. They had this car for five days. We called a couple of times daily, every day, leaving messages asking for an update on what was wrong with the car, what needed to be repaired, and how much it was going to cost. Nobody ever called us back. Finally, after several days, we called and insisted on speaking to somebody and finally got a quote about how much it was going to cost which we paid. Three weeks later, the oil and transmission fluid are both leaking, exactly what we took the car to the dealership to fix. They told us it would cost us another $1600 to repair what were already our original concerns when we first left the car there. At that time, they told us there was no problem there and gave us an invoice for $51 for an oil seal, with $1600 written in ink with no explanation as to what THAT cost is all about. Totally non-transparent about what they’re charging you, do not return phone calls, refused to accept responsibility for not fixing what we paid them to fix. I spoke with the service manager, who refused to own up to their negligence, and basically just gave me some word salad excuse that made no sense at all.
We have filed a complaint with the Better Business Bureau. I urge you to stay away from this place.
Update 9/8/23
And now this car doesn’t run at all. Had to be towed back to this dealership. And now the person that I spoke to, Sean Kim, the head of the service department, is telling me that a diagnostic test was never run, and that all they did was repair the things that we asked them to repair when we brought the car in there. We brought it in for a complete diagnostic test to determine whether or not it should be repaired or just replaced out right. That was the appointment we scheduled! A complete diagnostic! We asked for no repairs at all at the time of the first appointment. We spoke to the service person, Tino, and explained that to him in no uncertain terms. When we heard back from Tino, he told us that he had run a complete diagnostic exam and that to fix the things that needed to be fixed would cost us $1800 out the door which we agreed to and paid for. Two weeks later, the car is back at the dealership and this guy, Sean Kim, is telling us that a diagnostic test was never even done. And telling us “I never would’ve told you to repair the car, it’s a total loss! I never would’ve recommended this I wasn’t here“
Taking zero responsibility for what his service person told us needed to be done to get the car roadworthy. Taking zero responsibility. The only response I got was from the owner who told us that it was not their responsibility also. So we are now out $1800 and have a car that doesn’t work at all, that was working fine before we took it there, we only had go in for a diagnostic to see what needed to be repaired, if anything, or if it needed to be replaced. We knew there was a slight oil leak when we took it in, but that is not what we asked for. I want to reiterate that: we asked for a complete diagnostic exam, and the service person, Tino, told us that he had done so. In fact, the first time I talked to Sean Kim, he told me that they had done a diagnostic test. And now he is saying they didn’t do one. So he’s lying to cover his …. And you know what they’re trying to do to remedy the situation?? You guessed it. Sell us a car!
MF
gravatar
Mary Ann F.
Rohnert Park, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2023
0
Category: Service
Beware of this shady business
PLEASE READ!! Do not bring your car here for service. We took my son’s Hyundai in for a complete diagnostic with concerns about oil and transmission leaks which we conveyed to the service staff. They had this car for five days. We called a couple of times daily, every day, leaving messages asking for an update on what was wrong with the car, what needed to be repaired, and how much it was going to cost. Nobody ever called us back. Finally, after several days, we called and insisted on speaking to somebody and finally got a quote about how much it was going to cost which we paid. Three weeks later, the oil and transmission fluid are both leaking, exactly what we took the car to the dealership to fix. They told us it would cost us another $1600 to repair what were already our original concerns when we first left the car there. At that time, they told us there was no problem there and gave us an invoice for $51 for an oil seal, with $1600 written in ink with no explanation as to what THAT cost is all about. Totally non-transparent about what they’re charging you, do not return phone calls, refused to accept responsibility for not fixing what we paid them to fix. I spoke with the service manager, who refused to own up to their negligence, and basically just gave me some word salad excuse that made no sense at all.
We have filed a complaint with the Better Business Bureau. I urge you to stay away from this place.
Update 9/8/23
And now this car doesn’t run at all. Had to be towed back to this dealership. And now the person that I spoke to, Sean Kim, the head of the service department, is telling me that a diagnostic test was never run, and that all they did was repair the things that we asked them to repair when we brought the car in there. We brought it in for a complete diagnostic test to determine whether or not it should be repaired or just replaced out right. That was the appointment we scheduled! A complete diagnostic! We asked for no repairs at all at the time of the first appointment. We spoke to the service person, Tino, and explained that to him in no uncertain terms. When we heard back from Tino, he told us that he had run a complete diagnostic exam and that to fix the things that needed to be fixed would cost us $1800 out the door which we agreed to and paid for. Two weeks later, the car is back at the dealership and this guy, Sean Kim, is telling us that a diagnostic test was never even done. And telling us “I never would’ve told you to repair the car, it’s a total loss! I never would’ve recommended this I wasn’t here“
Taking zero responsibility for what his service person told us needed to be done to get the car roadworthy. Taking zero responsibility. The only response I got was from the owner who told us that it was not their responsibility also. So we are now out $1800 and have a car that doesn’t work at all, that was working fine before we took it there, we only had go in for a diagnostic to see what needed to be repaired, if anything, or if it needed to be replaced. We knew there was a slight oil leak when we took it in, but that is not what we asked for. I want to reiterate that: we asked for a complete diagnostic exam, and the service person, Tino, told us that he had done so. In fact, the first time I talked to Sean Kim, he told me that they had done a diagnostic test. And now he is saying they didn’t do one. So he’s lying to cover his …. And you know what they’re trying to do to remedy the situation?? You guessed it. Sell us a car!
YK
gravatar
Yong K.
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2023
10
Category: Service
Excellent management
Very good organization management.
JF
gravatar
Jenny F.
Baldwin Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2023
10
Category: Service
Car maintenance
Today I went in for a maintenance check and with the help of Jhordan B Borla I was able to be in and out of the dealership in a efficient time with my needs for the car done as well as satisfied. He was very professional, very helpful, and gave excellent customer service upon my arrival.
BC
gravatar
Brian C.
Buena Park, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2023
0
Category: Service
Missing Key FOB
This is for anyone who is trying to use their 3 year free maintenance program Hyundai provides for you when you purchase a vehicle. Please do yourself a favor and do not get a maintenance at Puente Hills Hyundai. They lost/stole my key fob while doing a simple maintenance check-up, and they initially blamed everything on me when I first confronted them. George Secoff, the person who was responsible for the job, told me he can check the CCTV for me and he ONLY checked the cameras pointing at me to see whether if I'm faking it or not and started blaming on my small body languages such as touching my tote bag lol. He then proceeded to tell me that he trusted all his technicians and that I should too. like what? After a week of back and forth and talking to his manager Sean Kim, Sean "ordered" a new key fob for me on NOV 25th of 2022. It's been an over a month and they are constantly ghosting me when I ask for an update on the status of my key. All they are saying is that there is no ETA and that I have to wait. Sean emailed me on DEC 6th 2022 that I should be able to get it by Christmas when I come down to SoCal for the holiday break but I haven't heard back from him other than telling me to wait. I, then, asked for a proof of order confirmation just to make sure they actually ordered it because I did not want to wait for nothing. No response from both George and Sean. I have all the written evidences. Will be leaving a bad review on both unless they are able to get a new key fob within the next month.
JE
gravatar
Jason E.
Anaheim, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2022
8
Category: Service
Chris Daniel's did an excellent job
I had a good experience with Chris Daniel's he seems down to earth and is very professional. He went above and beyond for me to helped me out and I appreciate it.
CG
gravatar
Cesar G.
Riverside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2022
10
Category: Service
Service
My review is for javer on service department, it was so professional and politely his customer service, I'll come back for sure. Thank you for everything javer it was a pleasure.
BD
gravatar
Bill D.
Walnut, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2022
0
Category: Service
Total fabrication and misrepresentation of what was sold
Sales department and finance department was very deceiving when they sold the vehicle under there 128 point inspection this inspection was never done everyone in the company new it had a faulty transmission in the 2016 Tucson but failed to reveal took it in many times still 5 years later no resolution .. was told to buy the gap insurance if anything ever happen they would cover the cost to replace vehical at purchase price a total lie basically thieves and liars good luck
SM
gravatar
Scott M.
La Habra, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2022
0
Category: Service
Horrendous Service - total nightmare!
Due to George’s total lack of professionalism, a complaint was submitted to Service Manager Sean; who insisted he “knows what goes on out there” in the service dept. Sean offered to oversee the remainder of our service as the stand in advisor but unfortunately George continue to manage our case. Each interaction with George especially following the complaint was demeaning and hostile. Really wish this could’ve been handled better as my engine seized due to a recall, was completely unexpected / and incredibly inconvenient to be without a car for a month. The lack of support and communication on behalf of Puente Hills Hyundai made a bad situation worse!

Should’ve contacted the general manager.
Employees worked with
GS
GEORGE SECOFF
ES
gravatar
Edward S.
Sherman Oaks, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
10
Category: Service
A Positive Buying Experience
This was my family's first time buying a Hyundai. We decided to go with a Kona EV, and as we drove our new vehicle home, it was clear to everyone that this was the perfect car for us and that purchasing from Puente Hills Hyundai was the right decision. Everyone at the dealership was knowledgeable, friendly, helpful and the price was fair. Our sincere thanks to the sales team for their collective effort in making sure we had a positive buying experience. We did!
HC
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Howard C.
Anaheim, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Just like every time I go to puente hills hyundai, the staff and service there is always perfect. From the first person checking in my car, to the last person dropping off my vehicle to me; it is always friendly smiles and hellos. Jae Lee in service is always very professional and his timing of when my vehicle will ve ready is always spot on.
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DT
gravatar
Diane T.
San Gabriel, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service still excellent despite major remodel
Was forced to sit in the service reception area due to their major remodel. It was rainy outside and packed inside and that was fine - there were enough chairs - but, got to see how awesome the service personnel are here. There were a few REALLY questionable customers and the service personnel were so professional and *kind* with these people. Wow. VERY impressive - all of them!
Employees worked with
GS
GEORGE SECOFF
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