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Quality Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(633 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier choice for auto repair in Richmond, VA. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(804) 353-3919

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5005 W Marshall St Richmond, VA 23230
Quality Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(633 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Roofer
Always good work and at a fair price!
Highly recommended!!

MW
Matt W.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
Category: Service
Matt said they were recommended to him by someone who knows the owner. They were easy to schedule with, they did quality work, and he has had no issues.
Recommended

JS
Josh S.
Virginia
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
Category: Service
Josh said he has been going there for years, never had any issues with them, and they have done him good.
Recommended

TM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Highlander
Bruce and Robert are great. Good, honest work. Been taking our cars there for 20+ years. 👍

SB
Susan B.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
Category: Service
Susan said that they always take care of her.
Recommended

TM
gravatar
Tom M.
Glen Allen, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
10
My car
Service gets better every time I go there.

DL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Inspection
I enjoyed service good very honesty not trying to hustle someone. Will be getting my next two cars inspected soon

AM
Alex M.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
Category: Service
Alex said awesome, very good business. Would recommend to anyone
Recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Pleasant experience
Prompt, professional and courteous service

IP
IRENE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Excellent service!!!
I always receive excellent service at Quality Motors!!!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
in the to was was able to plug the hole. Thank y’all!
Service was great. I brought my van in with nail in the tire and slow leak. After going to 3 different other places to plug the hole they said I would have to replace tire. Quality Auto Service was able to repair/plug the hole. Thank y’all!

AM
AUNDREA M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Quality and reasonable
I love taking my car to Bruce and his crew,always,great service,even got my boss taking his company vehicle’s
Bruce from Quality Auto Service responded on 03/02/2025 09:36 AM

It's fantastic to hear you enjoy bringing your car to our shop! We strive to keep things running smoothly—just like your engine. If your boss is tagging along for the ride, we must be doing something right! We genuinely appreciate your trust in us to take care of all your vehicles. Here’s to keeping those wheels turning!


SW
SUZANNE W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Always courteous and reasonable prices
One of the most important aspects of our lives is our transportation. Bruce and all the people are friendly and do a good job. They are my car people! Today was easy and good service as always
Bruce from Quality Auto Service responded on 03/02/2025 09:35 AM

We appreciate you taking the time to share your experience! It's true, good transportation is like a reliable sidekick—always there when you need it. We're glad Bruce and the team made your visit easy and enjoyable. Having "car people" you can trust is priceless, and we're honored to be part of your journey. Looking forward to keeping your ride in tip-top shape!


AJ
Andrell J.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
Category: Service
Andrell said whenever he visits this business the technicians communicate, are friendly, trustworthy, and don't price gouge.
Recommended
Bruce from Quality Auto Service responded on 03/01/2025 09:38 AM

We're glad to hear that our technicians have been hitting all the right notes for you! Effective communication and trust are key ingredients in making car care less of a headache and more of a pleasant drive. Plus, nobody likes feeling like they've been taken for a ride when it comes to pricing. We're here to keep your wheels turning smoothly and your wallet intact. Safe travels until your next visit!


BG
BETSY G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Excellent customer service .
Excellent service!
Bruce from Quality Auto Service responded on 02/28/2025 09:35 AM

We appreciate you taking the time to share your experience! Excellent service is what we aim for—though we promise we don’t use magic wands. We look forward to keeping your vehicle in great shape!

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