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Service 1st Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(648 Reviews)
33
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Score Details

5 stars
86%
4 stars
10%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
33
Net Promoter Score ®

Business Details

About

Welcome to Service 1st Auto Care where our mission is to save you time, money and headaches. In addition to tires, Service 1st Auto Care also performs a wide range of auto repair services, specializing in foreign car repair for makes such as Honda, Toyota, Acura, and Lexus. We've got a body shop that focuses on repairing your Welcome to Service 1st Auto Care where our mission is to save you time, money and headaches. In addition to tires, Service 1st Auto Care also performs a wide range of auto repair services, specializing in foreign car repair for makes such as Honda, Toyota, Acura, and Lexus. We've got a body shop that focuses on repairing your collision-damaged vehicle as quickly and efficiently as possible. We stock top quality tires featuring name brands such as BFGoodrich®, Bridgestone, Dunlop, and many others. ...more

Categories
Auto Repair, Car Maintenance, Tires
Contact
(770) 484-4905
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2258 Lithonia Industrial Blvd Lithonia, GA 30058
Get Directions
Service 1st Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(648 Reviews)
Write a Review
Recent Reviews
TG
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Terry G.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
10
Excellent Service
I was pleasantly surprised and overjoyed with the customer experience by Service1stAuto. The staff is very professional, knowledgeable and experienced. They found an issue that no other technician could find, in over 5 years and replaced the part in minutes. Thank You for a job well done.
TM
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Teetee M.
Daytona Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2024
10
Quality all around service
Tamara is outstanding! Facility well kept for an auto shop. Bathroom clean. Assortment of FREE snacks and coffee, Had vehicle inspected for long trip. Called Friday morn and they took me even tho they were to close at noon! Prices were reasonable and suggestions services not forced. Recommend this spot if you are in Lithonia.
KC
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King C.
Lithonia, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2021
0
They damaged my car
My vehicle has been there for a month and a half. Still not fixed and while it was there they damaged my driver door by hitting it with another car. They keep telling me it'll be ready by Saturday but when i go up there nothing is done to my car.
YB
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Yolanda B.
Lithonia, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2020
Left hoses loose which cost me more than expected
I have been going to get my car service for 1.5 yrs. Normally they do a good job, but this time the mechanic left some plugs loose. Check engine light came on the SAME day I got service. I called & the rep (lady) said to tighten my gas cap. I told her I haven't put in gas in my car. I didn't bring my car back because they had my husband car for 2 weeks which they could not figure out the issue. He had to go and get his car from their shop. Because they didn't know what was the issue with my husband's car, I decided to take my car to an old mechanic company who then told me that Service 1st Auto Care left SEVERAL hoses loose. After the repairs which cost me $575, I spoke with Kevin who then told me it was their fault for leaving the hoses loose & my fault for taking it another mechanic. The reason why I didnt take my car back because I didn't trust this company after they left several hoses loose & they didn't fix my husband car after being at their auto for 2 WEEKS. He did said that he would "pray about giving me some funds back". I called and left messages, but NO word from Service 1st Auto Care. All I wanted them to do is do the right thing since they caused this expensive issue. Good luck to anyone who continues to go to them for car repairs.
Not Recommended
Verified Customer
Duluth, GA
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020
verified customerVerified Customer
Their integrity the staff
I believe we all should support small business. The staff at Service Fist is the best . Thank you Tamara and Kevin for always taking good care if my vehicle
Recommended
Verified Customer
Decatur, GA
Acura TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
verified customerVerified Customer
100k Maintenance
Excellent job on performing 100k maintenance. My car drives like a new car. The staff is knowledgeable and friendly.
Recommended
MS
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Marcia S.
Decatur, GA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
verified customerVerified Customer
Always available
Fast Fast EXCELLENT service ? ? ?
Recommended
Verified Customer
Ellenwood, GA
Acura TSX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2020
verified customerVerified Customer
Very slow service
My car has been at the shop almost a month now i don’t know when I’m going to get it back you call and get no answer I’ve called 2 days and no answer I’ve never been serviced so slow and to top it ive already paid the cost
Not Recommended
LA
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Lloyd A.
Snellville, GA
Acura TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
verified customerVerified Customer
Service was great today and I enjoy the atmosphere as well as the shop employees
Great experience they fixed my car when I have problem get me in and out
Recommended
Verified Customer
Loganville, GA
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
Excellent Work
Fast an true to there word
Recommended
SJ
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stacy J.
Stone Mountain, GA
Acura ILX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
A1
Fast and great customer service
Recommended
CS
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Cynthia R. S.
Snellville, GA
Lexus GS 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
The very best in customer care!
I’ve been a customer of Service 1st for over 15 years, and they are simply the best! What separates them is their individualized customer care. They are fair and HONEST! I’ve never been disappointed, and have recommended several of my friends and family who are now very happy customers!
Recommended
KH
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Kimberly H.
Lithonia, GA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Loyal customer for years
I always come here. They have always been fast repairing my 2008 Honda and they don't over charge or try to do unnecessary repairs to get more money. In these times we need honest services that we can trust.
Recommended
SS
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Shaun S.
Stone Mountain, GA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Satisfactory
I'll never take my car elsewhere.. & there prices are better than most places
Recommended
CM
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Carol M.
Stone Mountain, GA
Lexus RX 330
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020
verified customerVerified Customer
Major service
Pleased with the work done.
Recommended
Displaying Review 1 - 15 of 648 in total
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