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Shawnee Mission Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,401 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
58
Total ReScores
4.7
ReScore Average

Business Details

About

Shawnee Mission Hyundai is conveniently located in Merriam, KS. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Shawnee Mission Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Shawnee Mission Hyundai is conveniently located in Merriam, KS. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Shawnee Mission Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(913) 642-9600

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* No Time Zone Provided
7050 West Frontage Road Merriam, KS 66203
Shawnee Mission Hyundai's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,401 Reviews)

SJ
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Sandra J.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Oil change
Love bringing my car here. Professional, caring staff.
Recommended

LG
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Lois G.
Kansas City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service personnel
I worked with Thomas and I am very pleased. He took pictures of my car's rodent damage and worked with my insurance agent.
Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 02/05/2019 11:33 AM

We greatly appreciate the feedback. Thank you for the five star review. We look forward to your next service visit. Thank you.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600


CD
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Carol D.
Lenexa, KS
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor turn around town for servicd
Used to be a great place for service but no longer true.
Not Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 02/04/2019 05:03 AM

We greatly appreciate the feedback. I do appologize for any inconvenience.  Your input is very important to us as it gives us insight on areas that we can improve on. Thank you for the review, have a great day.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600


Verified Customer
Mission Hills, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poorly trained staff - not delivering vehicule on time
Went there for a simple oil change. Staff told me 1.5 hours. Had to wait 4 hours. When I asked the employee to work on my car after 3 hours he said: “if you want you car I will have it here now. But no service was done”. When I asked the manager that this dealership had always issue with the timing he said: “yes, this place is a mess and I feel embarrassed. But I have just a little more time before retiring”. I guess this is not acceptable....
Not Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 02/03/2019 01:32 PM

We greatly appreciate the feedback. I do appologize for any inconvenience.  Your input is very important to us as it gives us insight on areas that we can improve on. Thank you for the review, have a great day.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600


Verified Customer
Shawnee Mission, KS
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
Only thing I would request an improvement on is make the shuttle service go until 6pm. Excellent driver, but it would be nice if they were available a little bit longer than 3pm.
Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 02/02/2019 05:50 AM

We greatly appreciate the feedback. I do appologize for any inconvenience.  Your input is very important to us as it gives us insight on areas that we can improve on. Thank you for the review, have a great day.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600


Verified Customer
Overland Park, KS
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Must provide explanations to customers so they can be informed of what they are paying for
Must take the time to provide explanations to customers so they know what all their money is going towards.
Not Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 01/31/2019 07:11 PM

We greatly appreciate the feedback. I do appologize for any inconvenience.  Your input is very important to us as it gives us insight on areas that we can improve upon. I will address this with my staff as this is not how we conduct business. Thank you for the review.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai
(913)642-9600


Verified Customer
Shawnee, KS
2017 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slow service
Good but slow service for a mere oil change.
Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 01/31/2019 04:46 PM

We greatly appreciate the feedback. I do appologize for any inconvenience.  Your input is very important to us as it gives us insight on areas that we can improve on. Thank you for the review, have a great day.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600


Verified Customer
Olathe, KS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fixed a problem and took the time to discover the problem was still warrantied under the 10/100,000 powertrain warranty
I like this dealership's service department, they are friendly and are straight up about what needs fixed right away, or what can wait. One problem I had with my car (driver's heated seat) seemed to be working on the day they inspected it. That was disappointing, as I'm still not certain the heater is working correctly.
Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 01/29/2019 04:53 PM

We greatly appreciate the feedback. Thank you for the review. I do apologize for any inconvenience and would like to discuss this further with you. Please call me at your earliest convenience. I would like to get the vehicle into the shop to see if we can properly address the seat heater concern, and I will also look into the email situation to see if I can get this corrected for you. Any insight or input on the service visit is important to us. I look forward to hearing from you. Thank you and have a great day.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600


SS
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Scott S.
Lenexa, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
Friendly and very clean
Not Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 01/28/2019 06:02 PM

We greatly appreciate the feedback. Thank you for the five star review. We look forward to your next service visit. Thank you.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600


Verified Customer
Kansas City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service, people were very helpful in addressing any questions.
Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 01/28/2019 06:02 PM

We greatly appreciate the feedback. Thank you for the five star review. We look forward to your next service visit. Thank you.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600 


AP
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Amy P.
Overland Park, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
This is the first time since I can remember that I only had to wait an hour for an oil change. Gabriel was AMAZING.
Recommended
ERNESTO A. from Shawnee Mission Hyundai responded on 01/28/2019 06:03 PM

We greatly appreciate the feedback. Thank you for the five star review. We look forward to your next service visit. Thank you.

Ernesto Arellano
Service Drive Manager
Shawnee Mission Hyundai.
(913)642-9600 


Verified Customer
Overland Park, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attentive to Needs
The service department staff are terrific. Adam and Gabe take time to explain the car mechanics to you, they are patient and polite, and they go above and beyond to make sure you are satisfied with your car service.
Recommended
MARK R H., Parts and Service Director from Shawnee Mission Hyundai responded on 01/26/2019 07:55 AM

Thank you for the response. Our staff appreciates it.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com

BD
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Brenea D.
Shawnee, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Always great service! The staff is excellent and really good at answering questions and explaining things.
Recommended
MARK R H., Parts and Service Director from Shawnee Mission Hyundai responded on 01/26/2019 07:54 AM

Thanks for the review.We look forward to your next visit.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com

MK
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Mary K.
Stilwell, KS
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Better than last time
I brought my Santa Fe back for a recall. My service representative and timeliness of work were much improved over my last visit. I think they are trying to make things better.
Recommended
MARK R H., Parts and Service Director from Shawnee Mission Hyundai responded on 01/25/2019 08:49 AM

Thanks for the review. Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com

Verified Customer
Lees Summit, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Another Satisfied Customer
Thank you for helping me to better understand my vehicle which I've had for 2 years.
Recommended
MARK R H., Parts and Service Director from Shawnee Mission Hyundai responded on 01/25/2019 08:50 AM

Thanks for the response.I'm happy our staff was able to help.Have a good day.

Mark Hess
Parts Director
913-642-9600
mhess@smhyundai.com
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