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SureCritic / Southern States Hyundai
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Southern States Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(83 Reviews)
86
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Score Details

5 stars
84%
4 stars
10%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
23
Total ReScores™
5.0
ReScore™ Average
86
Net Promoter Score ®

Business Details

Categories
Contact
(919) 828-0901
No Business Hours Provided

Business Hours

* No Time Zone Provided
2511 Wake Forest Road Raleigh, NC 27609
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Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(83 Reviews)
Write a Review
Recent Reviews
Verified Customer
Wilmington, NC
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
9
Category: Sales
Hyundai Experience
Awesome customer service. Provided clear and adequate information concerning questions, paperwork, and vehicle details. Highly recommend!
GD
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Geary D.
Clayton, NC
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Sales
Good Experience buying new car.
My overall experience was very good at this dealership. I came prepared to buy a car and was treated with respect without any pressure to buy. My sale person, Terry, answered all my question and concerns. His time was my time. I did alot of research before going to Southern States Hyundai even though its not the closes one to me. Again, thanks and I'll be waiting to try your service department when the time comes.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2022
7
Category: Sales
Just a standard dealership.
The sales person I had was great. I came prepared to buy a new vehicle and all my questions were answered. The closing wait was too long. My closing person explained all documents. Don't know what the service personnel will go or bad.
MAURICE W. from Southern States Hyundai responded on 03/02/2022 08:29 AM

Mr Donaldson,

Thank you for your response.  We are working as a team to make things better for all customers.  Again thank you

TM
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Timothy M.
Wake Forest, NC
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
verified customerVerified Customer
10
Category: Sales
Good experience with Kay
I found the car buying experience very low key and relaxed with Kay. And the car suits all my needs.
Employees worked with
SG
SHARON GREER
RM
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Rafael M.
Winston Salem, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
verified customerVerified Customer
10
Category: Sales
Souther Hyundai Honesty becarefull with others
They are honest and transpararent, the other Hyundais in North Carolina are shady and corrupt i called 15 dealers in NC and they were increasing the price of the of the car by 3000-4000 $ dollars saying that we are selling a lot and there are no many cars this is covid market adjustment, but southern states dealer doesn’t do that, becareful with other dealers they should be punish for been corrupt
Verified Customer
Raleigh, NC
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Sales
Great experience
We have purchased many cars over the years including Southern States years ago. Our recent purchase of a Palisade was our best experience ever. Jeremy was awesome to work with and the process was quick and straightforward.
Verified Customer
Raleigh, NC
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Sales
Love it
Southern state hyundai dealership was very friendly and helpful. Unlike love my Santa Cruz
JT
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Justin T.
Raleigh, NC
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
Great place
They were very friendly. Our salesman Devin helped us and it was very great working with him. I was straight forward on what I wanted and they were straight forward with the sale. The payment I said I wanted from the beginning was the exact payment they were able to get for me. There were no games played and no time wasted. I definitely recommend Southern States Hyundai.
Verified Customer
Raleigh, NC
2022 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2022
verified customerVerified Customer
4
Category: Sales
Improvement is Key
I think there needs to be more transparency with the pricing and trade in value. I still have not received a call back for my new purchase.
PATRICK L D. from Southern States Hyundai responded on 02/21/2022 09:30 AM

SALES PROFESSIONAL HAS REACHED OUT TO CUSTOMER AND HAS REMOVED CORD FROM HER TRADED VEHICLE. WE ARE CURRENTLY WAITING FOR HER TO RESPOND. ON A SIDE NOTE. IT'S NOT THE SALES PROFESSIONAL'S RESPONSIBILTY TO REMOVE ELECTRONIC ACCESSORIES FROM VEHICLES THAT'S BEEN TRADED IN.

GW
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Gina W.
Raleigh, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customerVerified Customer
9
Category: Sales
Kay is Awesome!
Great experience!
Employees worked with
SG
SHARON GREER
MH
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Michael H.
New Hill, NC
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Sales
Great
Quick and easy process. Great customer service. Great car.
SV
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Sunayana V.
Arden, NC
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Sales
Elantra 2022 Purchase
Carlos walked me through my purchase process so smoothly. I was notified of the expected delivery time from time to time. Overall purchase of the new car was hassle free and service at Southern States is beyond expectations.
RR
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Ricky R.
Wendell, NC
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Sales
Awesome thanks
Quick easy professional people to deal with nice and friendly they treat you like your family with will definitely be back to buy from them again
CJ
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Chandran J.
Charlotte, NC
2022 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2022
verified customerVerified Customer
0
Category: Sales
Financing and documentation process is misleading and full of lies
I have already provided then with a preapproved loan approval letter from Bank of America. Instead of using my preapproved loan, they crated a new loan application so they can earn some
Commision/profit on loan. Upon asking finance managed lied and make me believe this is part of process even with a preapproved loan.
Upon refusing to sign a new loan, I pressed them to use mine. I was told either you complete the process or just walk out. Gross unprofessionalism.
PATRICK L D. from Southern States Hyundai responded on 01/06/2022 06:54 AM

Guest was informed before purchase we would still still have to submit a credit application to the bank he obtained his pre-approval from in order to obtain rate and E-contract. Guest even allowed me to submit his credit profile to another bank in order to obtain a better interest rate. Guest was kept in the loop this entire process and was grateful at the time for helping him obtain a better rate.

JF
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Jennie F.
Clayton, NC
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Sales
Excellent Customer Service
We had a wonderful sales agent in Terry! Such a nice, knowledgeable sales agent. Made us feel at ease and confident in his commitment to find us the exact car we were looking for e without the premiums and mark ups all of the other dealerships are pulling. The entire team instantly made us feel comfortable. We never once felt pressured or haggled like we have in the past at all of the other dealerships. Would recommend to all of my family and friends. This will now be our fourth Hyundai purchased from this dealership!
IS
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Irizarry S.
Raleigh, NC
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
Thank you!
Carlos was great at Southern State Hyundai. He dealt with me calling the dealership every few days to see if my car came in, and when I decided on a different car he made it easy to switch over and they’re willing to work with you too.
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