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The Iron Wrench

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(185 Reviews)
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Score Details

5 stars
91%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
4.0
ReScore™ Average

Business Details

About

At The Iron Wrench, our technicians perform complete automotive repair services with the most advanced equipment available today.

We believe that our employees are what make The Iron Wrench a success.

All of our automotive technicians are committed to delivering only the highest level of automotive repairs and place heavy emphasis At The Iron Wrench, our technicians perform complete automotive repair services with the most advanced equipment available today.

We believe that our employees are what make The Iron Wrench a success.

All of our automotive technicians are committed to delivering only the highest level of automotive repairs and place heavy emphasis on customer service. Our customers come first, and our objective is to complete each job effectively and efficiently. ...more

Categories
Tires, Auto Maintenance, Oil Change
Contact
(509) 783-3120
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4819 W Clearwater Ave Kennewick, WA 99336-2120
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The Iron Wrench's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(185 Reviews)
Write a Review
Recent Reviews
CD
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Chris D.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Great Truck Repair and Upgrade
Brought my truck here for repairs/upgrades and new tires. Was impressed with the work and knowledge able management and staff. Will be bring my vehicle here for their needs.
Recommended
JB
Justin B.
Richland, WA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
verified customerVerified Customer
Category: Service
Justin said the staff are all good guys and they're willing to help him out. They did a good job.
Recommended
DM
Dustin M.
Kennewick, WA
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
verified customerVerified Customer
Category: Service
Dustin said the employee at the front desk of this business was really helpful. He had a good attitude. They did a really good job.
Recommended
Verified Customer
Benton City, WA
Ford Super Duty F-450 DRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2019
verified customerVerified Customer
Fast fix
I had a problem with a part on my truck. Part was ordered and arrived in no time. Then just an hour to make repairs.
Recommended
RV
Randy V.
Richland, WA
Nissan Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
verified customerVerified Customer
Category: Service
Randy said he liked the way the staff helped him.
Recommended
JW
John W.
Richland, WA
Ram 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
verified customerVerified Customer
Category: Service
John said the guys at the business were awesome. The staff did a great job, they're trustworthy, and gave him a good price.
Recommended
MD
Marilyn D.
Kennewick, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
verified customerVerified Customer
Category: Service
Marilyn said the staff was very accommodating.
Recommended
DA
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DANIEL A.
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
verified customerVerified Customer
Keeps you having a AHLGOOD day
Hands down the guys get you back on the road and don't harass you. Good lounge couch for naps and they have a coffee station too???
Recommended
TB
Tina B.
Washington
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2019
verified customerVerified Customer
Category: Service
Spoke with Soterio. He said the staff was honest and did a good job. The business guaranteed their work.
Recommended
JG
John G.
Pasco, WA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
verified customerVerified Customer
Category: Service
John said the staff treated him well.
Recommended
SR
Samantha R.
Kennewick, WA
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
verified customerVerified Customer
Category: Service
Samantha said they were really good with the service and with explaining it. She stated the prices are fair.
Recommended
OG
Omar G.
Washington
Chevrolet Silverado 1500
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2018
verified customerVerified Customer
Category: Service
Omar said the business had him wait for his vehicle, he wished it would of been ready earlier.
Recommended
DT
gravatar
DARIN T.
Kennewick, WA
Buick LeSabre
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Car Repair
We called in to see if they could troubleshoot the car. They would be able to get to it that afternoon. We had the car towed in, they analyzed the problem and had it fixed that afternoon. Fantastic service!
Recommended
TB
gravatar
TROY B.
Kennewick, WA
Toyota Tundra 4WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
verified customerVerified Customer
Good for busy people.
They allow early drop off and took care of business without delay.
Honest troubleshooting and no up selling drama to work through. Great company and excellent customer service.
Recommended
VR
gravatar
Vincent R.
Pasco, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Blown Head Gasket...BOHICA!
A couple of weeks ago, I contacted the Iron Wrench regarding a possible blown head gasket. Derek fielded my call, discussed all my options, was polite, respectful, professional, and gave me clear/concise options of how things could pan out, including the costs (and potential costs) of each option. I liken the discussion with him regarding my vehicle like going to a doctor for an undiagnosed issue...it could be A, B, or C, and if any those occur you have choices/costs as they relate to each option. He was forthright with the costs of each option and I understood that the option I ultimately would chose may result in higher costs depending on what the end result was. Derek's priority was the best customer service at the best price with the need of the customer being #1. I chose to have them do the work, am VERY SATISFIED with the job done, would highly recommned The Iron Wrench, and was equally pleased at the final cost...they beat every other estimate I had done! Derek...thank you and your crew for being an honest/reliable shop, hard to find these days!
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