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The Motor Works Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(423 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

About

The Motor Works was founded in 1974 by Rick Banasik. For many years Rick was the technician, parts man, and service and office managers. Since moving to our new facility in 1986, Rick has given up a few of those responsibilities but is still actively involved in the daily operations, helping with estimates, customer service, and The Motor Works was founded in 1974 by Rick Banasik. For many years Rick was the technician, parts man, and service and office managers. Since moving to our new facility in 1986, Rick has given up a few of those responsibilities but is still actively involved in the daily operations, helping with estimates, customer service, and technology issues.

Thanks for looking at our website. I hope you'll find the information you're looking for. If there's something you can't find here, send me an email and you might see that info in the near future. We've been in business a long time and learned a lot along the way. And perhaps the most important thing we've learned is that our customers are looking for a trusted provider who will keep their vehicle safe and reliable, at a reasonable price, while making the whole process fair, straightforward and convenient.

The Motor Works is locallly owned and operated and has but one location. This is important because it allows me to be involved in every aspect of the business. Owner involvement is key to customer satisfaction. But auto repair requires a team of dedicated people, and that we have. You want to do business with people who will respect you and your time, will properly repair your vehicle at a fair price, and who will take the hassle out of the process. We can do that! We've been in business for over forty years and have learned not only how to fix cars, but also how to take car of our customers. We'll co-ordinate with your busy schedule and provide a free loaner car if you need one. And we'll help prioritize and offer you repair options until you're confident that you've made a smart, informed decision about needed repairs or service. Only then we will start working on your car so that we can get it back to you in a timely manner.

And in closing let me say that we're large enough to provide all the services and technology you need yet small enough to remember that you make payday possible. And know that when you deal with us we will never sacrifice the trust of our customers for a short-term gain.
...more

Categories
European Auto Repair, Transmission Repair, Tires
Contact
(336) 759-9714

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
4021 Brownsboro Rd Winston Salem, NC 27106-3427
The Motor Works Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(423 Reviews)

Verified Customer
Lewisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
The service is always superior.
The owners and employees are top quality! They are experienced, knowledgeable, and honest, always
taking the time to explain options if repairs or upgrades are needed. Have been trusting them for 14 years.
Not Recommended
Chris L. from The Motor Works Inc responded on 08/31/2020 05:28 AM

Thank You!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

MM
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Mary M.
Winston Salem, NC
Mercedes-Benz E320
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Mary M
They take care of my car. And very honest people,who are not out just to make a dollar. They really get your car up and running without no problems.
Recommended
Chris L. from The Motor Works Inc responded on 08/31/2020 05:32 AM

Thank You Mrs Mark!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Chris L. from The Motor Works Inc responded on 08/31/2020 05:33 AM

Thank You Mrs. M!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

GM
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Gene M.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
verified customerVerified Customer
Service Well Above And Beyond!
Started with replacing the tires (it was time; it was needed) then encountered a few difficulties due to age of the vehicle and bad previous mechanics. (I'm the third owner of this beast!) They actually stepped away during part of the repair to determine the _proper_ torque values [from Subaru!] for mounting a particular steel bolt into an aluminum component: the previous mechanic just guessed and had over-torqued it like mad; the result almost caused a failure of the entire component! (Before you get excited, they *could* have just guessed, like the previous mechanic did.)

Treated me incredibly well, even coming out to the foyer twice to inform me of "surprises" they had encountered, and showing me where unexpected events had taken place. Even when they weren't pleasant surprises. No mysteries there, no surprises, and no worries, either.

Truly a five-star experience. I will most assuredly return.
Recommended
Chris L. from The Motor Works Inc responded on 08/31/2020 05:34 AM

Thank You Mr. M!
As Always, Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

JW
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Judi W.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
verified customerVerified Customer
Personal attention for me and my car
The Motor Works has taken excellent care of my Volvo’s since 1974.
Recommended
Chris L. from The Motor Works Inc responded on 08/31/2020 05:28 AM

Thank You Mrs W!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

CB
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Christine B.
Lewisville, NC
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2020
verified customerVerified Customer
Great customer service!
Their work and customer service is fantastic. Chris always walks through the planned service before they begin. They also ensure my car is as clean when I left it as it was when I picked it up, which is important to me.
Recommended
Chris L. from The Motor Works Inc responded on 08/10/2020 07:52 AM

Thank You Mrs. B!
Happy Motoring!

Chris Loman
The Motor Works,
A Haley European Motors Company
336-759-9714
www.tmwauto.com

AP
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Alan P.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2020
verified customerVerified Customer
Excellent drop-off and pick-up experience
Excellent drop-off and pick-up experience using the drop-off box. Paid over the phone. Wonderful people!
Recommended
Chris L. from The Motor Works Inc responded on 08/10/2020 08:48 AM

Thank You Mr. P!
Happy Motoring

Chris Loman
The Motor Works
A Haley European Motors Company
336-759-9714
www.tmwauto.com

KL
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Karen L.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
verified customerVerified Customer
Awesome Experience
My first time bring my car here and I am pleased. Great customer service and follow up.
Recommended
Chris L. from The Motor Works Inc responded on 08/10/2020 08:47 AM

Thank You Mrs. L!
Happy Motoring!

Chris Loman
The Motor Works
A Haley European Motors Company
336-759-9714
www.tmwauto.com


SS
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Shelby S.
Advance, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
verified customerVerified Customer
Very personal and pleasant. Keep me informed on the status. Would highly recommend them
Very satisfied with the work and communication about the car. Very helpful and explains what they r doing.
Recommended
Chris L. from The Motor Works Inc responded on 08/10/2020 07:54 AM

Thank You Mrs. S!
Happy Motoring!
 

Chris Loman
The Motor Works,
A Haley European Motors Company
336-759-9714
www.tmwauto.com


RB
gravatar
Rhonda B.
Winston Salem, NC
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
verified customerVerified Customer
The staff!!!
The detailed explanation and attention to detail provided by Chris, was excellent and informative. I appreciate that he provided information that I could clearly understand. It's a family owned business that extends to the customer. I appreciate that I'm treated like a person.
Recommended
Chris L. from The Motor Works Inc responded on 08/10/2020 07:53 AM

Thank You Mrs. B!
Happy Motoring!

Chris Loman
The Motor Works,
A Haley European Motors Company
336-759-9714
www.tmwauto.com

TG
gravatar
Tammy G.
Pfafftown, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2020
verified customerVerified Customer
Customer left to roast in hot sun
I have always appreciated your service and recommended you to others. Chris did a great job yesterday in a difficult situation. He is not at fault. The policies of your company are at fault.

I arrived on time yesterday under a heat advisory alert for a simple 2pm appointment that I had made last week. I called to make the appointment and was told to make the appointment online. Annoying but did it. At no point was I told what to expect when I arrived for my appointment!

When I got there, a young man was standing outside using his phone. I assumed he just need privacy for a call. As I approached the doors he told me all the doors were locked and I could not go inside. Owner said there was no waiting area (not true) and customers had to stand outside. I questioned that but yes true. Then I called the number on the door and it went straight to voice mail. 5 minutes later there are 3 customers waiting outside in the heat so I called again. Straight to voice mail.

Finally Chris came out. He confirmed the policy. I asked if I could wait in the garage in a corner someplace. I had my mask. I am 60 years old, breast cancer 2 years ago and diabetic. I was told no by owner's orders because 2 employees have preexisting condition. It was 95 degrees yesterday. No chairs to sit on. No water offered. Just left to roast in the heat. I was shocked!

Thankfully Chris worked in my inspection and I canceled the other request. I should have immediately turned around and gone to Firestone or other.

At the absolute minimum I should have been emailed or called and TOLD that I would have to stand in the sun!!!

Just ridiculous and dangerous!!!!!

The only reason I am giving this 2 stars instead of 1 is because Chris did the best that he could under a bad situation made ridiculous by policies above his head.
Not Recommended

PN
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Pam N.
Rural Hall, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
verified customerVerified Customer
They serviced my car and I had it back in a couple of days
The vibration is still there a little bit but far better than before it was serviced. Hopefully driving it more will help the vibration stop.
Recommended
Chris L. from The Motor Works Inc responded on 07/21/2020 06:43 AM

Thank You Mrs. N!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

CP
gravatar
Chris P.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
verified customerVerified Customer
Great People to Work With
The owner, Chris, has a good set of talented people working for him. His work is on time and reasonably priced. I've had The Motor Works team work on several vintage Porsche 911s and have always been very pleased with the shop.
Recommended
Chris L. from The Motor Works Inc responded on 07/09/2020 01:52 PM

Thank You Mr. P
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

HJ
gravatar
Hollis J.
Thomasville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
verified customerVerified Customer
Customer service
Great service excellent staff and attention to detail.
Recommended
Chris L. from The Motor Works Inc responded on 06/15/2020 05:12 AM

Thank You Mr. J!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

DW
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Doug W.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
verified customerVerified Customer
Excellent mechanics who are compulsive about doing repairs correctly.
Over the years I have had many contacts with The Motor Works and they have consistently lived up to my expectations. The staff is friendly and inspire confidence. The owner, Rick Banasik is a car guy and has assembled a good team both on and off the track.
Recommended
Chris L. from The Motor Works Inc responded on 06/11/2020 06:18 AM

Thank You Mr. W!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com

KD
gravatar
Katina D.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customerVerified Customer
Very Prompt and knowledgeable
The service manager was very knowledgeable and prompt. I would definitely recommend them to my family and friends
Recommended
Chris L. from The Motor Works Inc responded on 06/10/2020 06:42 AM

Thank You Ms. D!
Happy Motoring!

Chris Loman
The Motor Work, Inc
336-759-9714
www.tmwauto.com
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