business image

TK Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(151 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Categories
Contact
(336) 843-4164

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
307 Biesecker Rd Lexington, NC 27295
TK Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(151 Reviews)

JM
gravatar
Jamie M.
Linwood, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2020
Come to your own conclusion (My story below)
I took my 2016 Ford Escape in because it is under warranty, and I didn't tell them this, but I am also a mechanic, mostly on older vehicles, but still mechanically inclined and also ASE certified, here's the issue, I dropped it off once and they kept it for a week to diagnose it, ended having to go get it because I needed my vehicle, and they hadn't even spoke with the warranty company and kept on with the lies, They said they had to contact the warranty company but never did, fast forward a couple of weeks, They said they were ready whenever I was to drop it off, we dropped it off and they had it for 13 days, 13, and said the problem was the fuel pump, I could have changed out anywhere between 3 and 5 engines in that time, we were without a vehicle for 13 days because of a fuel pump change, then they had the exhaust cut off to get to it, Now I have tried and tried to be understanding and patient, if i hadn't, I would have snatched my car from there on day 3, Now while I am actually typing this review, I got a call back from TK about this exact issue, Talked to Johnny, Now I will tell you this, He is polite, he did apologize, The thing is, I just got off the phone with the warranty company and they jumped all over me because they said they never authorized any repairs, Johnny says they just fix them if they are under like 6 or 700 bucks and then they send in the claim, Silver Rock says that is not true, they said they heard from them once, then never heard from them again, so they closed the claim, So now all together, They had it for 3 weeks, left me and my family with no vehicle, I was promised it back Friday, then it led to Saturday, then I was promised it would be finished Monday, Then Finally Tuesday at closing, I was able to pick it up, and when I picked it up, my engine light was on for something totally different, my back seats were never bolted back in, the covers were laying in the back floor board, and I had to search for the bolts I found laying underneath the seats, They also told me they would do a free oil change for me to make it up to me, The thing they don't know though was I am the last one that did the oil change and it was only a month ago or so, so I am going to pause this just to go see if the oil filter is the same one i put on, I'll BRB, Just as I thought, The oil was never changed, Unless they use the exact same oil filter I did, and I don't think it's likely, So anyways, When I had spoke with him a few minutes ago, he told me i could bring the car by Monday morning and DROP IT OFF, and he would fix the seats, lol Ummm yeah, that ain't happening, I am taking it to the Ford Dealership, My deductible will be a couple hundred bucks, but it's very well worth the piece of mind and good mechanic. The reason I chose TK Auto service to begin with, was because when i researched them, they had a ton of good reviews, Now I really believe a lot of those reviews are fake, because my experience was horrible, I quit working on vehicles for a long time because i just got burned out, but i think from now on, i will just take care of my own. Good luck if your looking for a good decent repair shop, but do yourself a favor, and look elsewhere. avoid the frustration and headache
Not Recommended

AW
gravatar
Alvin w.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Amazing service .........super friendly and knowledgable.
Simply amazing , super friendly guys. They fixed the issue on my Infiniti Limited Edition like it was nothing. So knowledgeable. #FAMILY#
Recommended

MS
gravatar
MARK S.
GREENSBORE, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
verified customerVerified Customer
Great shop
Great guys who really love cars and will make sure yours is running in tip top shape without all of the unnecessary things that other shops try to charge you for.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 07/24/2017 05:03 AM

Mark,

We are please to know that you are satisfied with our work and thank you for the kind words. We're here if you ever need any future  services. 

Have a a blessed day! 

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

JY
John Y.
North Carolina
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2017
verified customerVerified Customer
Category: Service
John said this business did great work on his vehicle. They did what needed to be done, they were quick, and friendly. It was a great overall experience.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 07/24/2017 02:52 PM

Thank you John, 
if there's anything else we can do please let us know. 

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

AD
Al D.
Lexington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customerVerified Customer
Category: Service
Al said he was satisfied with the service at this business.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 06/28/2017 05:47 AM

Thanks Al! Look forward to seeing you again. 

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

CN
Chinda N.
Lexington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2017
verified customerVerified Customer
Category: Service
Chinda said this business is fast and good.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 06/26/2017 01:21 PM

Thanks for your support Chenda.

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

RH
gravatar
RENALDO H.
Axton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
verified customerVerified Customer
True car guys with a passion for great service
Great knowledgeable and professional staff. They share a love of cars and making sure things are done right
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 06/21/2017 05:21 AM

Renaldo,

Always a pleasure seeing you, thanks for trusting in us to service your vehicle. 

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

JP
Jett P.
Lexington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
verified customerVerified Customer
Category: Service
Jett said they did a good job.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 06/21/2017 12:37 PM

Your welcome Jet. 

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

TT
Tevin T.
Lexington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
verified customerVerified Customer
Category: Service
Tevin said the employees did a pretty good job. They cared for him.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 06/18/2017 08:05 AM

Thanks for stopping in Tevin

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

JB
Janet B.
Lexington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
verified customerVerified Customer
Category: Service
Janet said she has already recommended the business because they were very professional. They charged a fair price and they got the service done in a timely manner.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 06/16/2017 07:15 AM

Janet, 

thank you much for trusting in us to service your vehicle. Take care and look forward to have you back. 

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

SL
Sam L.
Lexington, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2017
verified customerVerified Customer
Category: Service
Sam said they were pretty quick but there were too many vehicles. He said they may need a bigger place.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 06/04/2017 04:33 PM

We're working on our new shop Sam. Thanks for stopping by

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

RR
Ratanak R.
Lexington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2017
verified customerVerified Customer
Category: Service
Ratanak said they did a good job.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 05/25/2017 11:57 AM

Thank you for stopping by and allowing us to service your vehicle.

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

JF
gravatar
JASON F.
Lexington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2017
verified customerVerified Customer
Great customer service
I came in without an appointment and they were able to squeeze me in with no hesitation....Thanks
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 05/22/2017 09:09 AM

Jason,

If theres anything else we can do to help you out please let us know.

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

TT
Thim T.
High Point, NC
BMW 530i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
verified customerVerified Customer
Category: Service
Thim said they had great customer service.
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 05/22/2017 09:07 AM

Thanks for stoping in and allowing us to service your vehcile.

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

KB
gravatar
KELVIN B.
Lexington, NC
MINI Cooper
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
verified customerVerified Customer
Always satisfied
Fair prices, fast, friendly, knowledgeable
Recommended
ALLEN AND JOHNNY K., OWNER from TK Auto Service responded on 05/22/2017 09:06 AM

Thanks Kelvin.

TK Auto Service LLC
307-Biesecker rd.
Lexington, NC 27295
336-843-4164

Displaying Review 1 - 15 of 151 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(747 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,342 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,390 Reviews)
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,228 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.