I came in to look at used vehicles, I didn’t have any intention of purchasing but I quickly found the right one! Thank you Jennifer for being so nice and finding exactly what I needed!
TS
Tyler S.
Columbus, OH
03/08/2023
10
Chevy Cruze
I came in to look at used vehicles, I didn’t have any intention of purchasing but I quickly found the right one! Thank you Jennifer for being so nice and finding exactly what I needed!
DG
David G.
Birmingham, AL
10/30/2022
0
Be Aware of Selective Buyer Practice
Bought many cars in my lifetime, but I have never experienced such unprofessionalism in dealing with Twins GMC Sales.
Tried to purchase a new truck that was advertised online. After investing much time to the process, I was told that Twins GMC "upper management" refused to sale the truck to me because I was out of state and would not be using their service dept. Also, since I qualified for the 0% financing offer that GMC Finance was offering, that they wouldn't make money there either. So basically, they said that they were reserving the sale of the truck for someone that they could make more money off of.
Needless to say that I would never try to do business with this Dealership again, but maybe you should think twice before you invest any of your time with them.
EW
Elliot W.
Westerville, OH
06/07/2021
Wish I could give negative stars
I bought a used car from Twins, which I found out two days later had a broken AC unit, even though I had been assured all systems were in good order.
I have tried for weeks to contact my sales person, a manager, or anyone at all who would at minimum listen to what I had to say. I have left a dozen messages, emails, and context requests asking for someone to call back. I have recieved only a single call so far, and that is because their finance department realized they never finalized the down payment. So unless you owe them money, this dealership from top to bottom will not contact you if you have any problems at all.
There are plenty of other dealerships in the Columbus area. I would recommend literally any of them over this one which is filled with either scumbags or incompetents
Not Recommended
WF
W F.
Ashland, KY
06/06/2021
A nice car
The nice thing is they really don't care if you buy a car or not, so there is no pressure. But therein lies the rub. They don't care.
I like the car I bought and overall it is excellent. The main issue is when we looked at the car, took it to lunch, and came back, it was in great shape. We signed everything, and they sent it to "detailing." This is where I believe the problem happened, but I can't be sure. As I drove it home, I noticed that the passenger side mirror had been broken. However, it was not broken when we drove it back from lunch. So I am guessing it got broken sometime between detailing and being returned to us. I addressed this with them, but of course, as I mention, they don't care.
Also, the manual was missing. I didn't notice this until a week after I had the car. When I wanted to read how to use a few things, it had been there when we took it to lunch.
The car is nice, so I can't complain about it, but I don't appreciate that they damaged it after I bought it. But, of course, I don't expect them to admit to anything.
My suggestion would be to take lots of pictures as you look at the car. And inspect it before you leave the lot. Although they will say as I have read from others complaints. " The customer was offered an extended service contract and refused it at the point of purchase. The reason we offer every single customer a service contract is for situations just like this." hmmmmm?
Not Recommended
CB
Christian B.
Dayton, OH
01/31/2021
The Most Honest Car Dealer
We originally went to look at the used inventory with the intention of purchasing, they were very up front about being wholesale, the cars are truly priced to sell. After realizing none of the used vehicles were the right one for us we were prepared to leave, that is when we were directed to Ty! He explained the process of leasing very well and without being forceful in his explanation, after hearing the details we looked at several 2021 models and found one that we loved that was even under our budget! We were walked through everything and they attempted to help us save money wherever we could, when I mentioned that I was military we even had additional discounts! They stayed until an hour later than close to help us, and when we were leaving, someone had a car accident right outside the dealership, they opened the doors again to help them inside before the storm came and help them with their vehicle needs as well! Extremely honest and helpful, an experience I will never forget, we will be returning for our next vehicle!
Recommended
CG
Chuck G.
Dublin, OH
05/13/2017
Best service and super friendly!
My daughter and I decided to stop by and take a look around for any cars that she may be interested in. We knew we weren't going to buy anything today and we let the twins team know that. Even if they knew they weren't going to make a sale with me at the moment, they still were happy to show me and my daughter around and answer all the questions that we had! They are a wonderful team with great respect for their customers! I would recommend them to anyone! We will be back soon!
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