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Universal Genesis

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(17 Reviews)
67
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
67
Net Promoter Score ®

Business Details

Contact
(407) 926-7050
No Business Hours Provided

Business Hours

* No Time Zone Provided
12801 S. Orange Blossom Trail Orlando, FL 32837
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(17 Reviews)

TG
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Travis G.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Sales
Great Buying Experience
Fabio was fabulous! Very knowledgeable, patient with our needs and test driving and transparent in pricing… would definitely buy from him again!
Susanna C. from Universal Genesis responded on 12/22/2021 06:28 AM

Thank you so much for the 5 stars! We truly value you :)


MH
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Michael H.
Eustis, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
verified customerVerified Customer
Category: Sales
Very professional atmosphere and straight forward pricing.
I had a great experience at Universal Genesis. The sales person named Nicolas Gomez was very polite. He knew exactly what my wife and I were looking for, and took us exactly where to look at it. The pricing was very straight forward with no hidden fees. My wife and I drove and hour away from home to Universal Genesis because the closest dealership to us was Jenkins Genesis and we did not like the way we got treated there, they were trying to charge us a bunch or random fees and we didn’t feel that they were helping us on the original price of the car. But at Universal Genesis everything was different and exactly how we had wanted it to be since the beginning thanks to the dealership and our sales person Nicolas Gomez. Highly recommended!!!
Recommended

DM
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Daniel M.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Category: Sales
Beautiful Location and kept very presentable
If you are really looking to purchase a new vehicle you can count on Universal Hyundai / Genesis to show you a variety of vehicles that will make sure you drive home with something new.
Recommended
Lori R., Dealer Reputation Manager from Universal Genesis responded on 03/18/2021 07:48 AM

Daniel, Thank you for taking the time to share your experience with us, this was great to read! Safe journeys!

Lori Bautista 
Dealer Reputation Manager
407-926-7000 Ext1050

AA
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Anthony A.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Sales
Great buying experience
Nick and his manager Frankie were great and made my buying experience for my genesis exceptional. Nick had a lot of product knowledge and was very patient throughout the whole process.
Recommended
Lori R., Dealer Reputation Manager from Universal Genesis responded on 03/18/2021 07:47 AM

Anthony, we appreciate your experience, thank you!

Lori Bautista 
Dealer Reputation Manager
407-926-7000 Ext1050

FM
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Florence M.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
verified customerVerified Customer
Category: Sales
Great inventory and buying experience
Great inventory and buying experience.
Recommended
Lori R., Dealer Reputation Manager from Universal Genesis responded on 12/15/2020 11:10 AM

We appreciate your feedback!

Lori Bautista 
Dealer Reputation Manager
407-926-7000 Ext1050

CE
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Candice E.
Panama City Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020
verified customerVerified Customer
Category: Sales
Fantastic Experience
Loved the car and how straight forward it was to purchase.
Recommended

JR
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Jason R.
Winter Garden, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
verified customerVerified Customer
Category: Sales
Provided the service I wanted instead of forcing a standard sales pitch
I went in knowing what I wanted and was pretty much set with my numbers. I had a short window to get things done.

They were able to provide the information I needed on the car, allow me to test drive it while the paperwork was being worked on and still got me in and out in under 3 hours.
Recommended

BM
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Beth M.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2020
verified customerVerified Customer
Category: Sales
Great Car
Very easy to buy a car!
Recommended

KV
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Kenneth V.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Category: Sales
great people and great cars
Our salesman Carlos was very knowledgeable, had great people skills and willing to negotiate. A great dealership and highly recommended!
Recommended

CC
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Charles C.
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
verified customerVerified Customer
Category: Sales
No hassle buying experience
I saw online this dealership had the Genesis I was looking for in a specific exterior and interior color. I worked with Jennifer very nice lady showed me the car and I was driving home in my new Genesis shortly after. Quick and easy process
Recommended

DM
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Daniel M.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
verified customerVerified Customer
Category: Sales
Excellent experience
Friendly, and professional staff very helpful with great customer service.
Recommended

SG
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Stanton G.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
verified customerVerified Customer
Category: Sales
The sales person and the financial were very professional.
I give the company a five star.
Recommended

KP
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Keith P.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
verified customerVerified Customer
Category: Sales
Happy cusotmer
Excellent experience!
Recommended

JA
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John A.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
verified customerVerified Customer
Category: Sales
Great experience
Carlos was amazing and patient we needed two totally different cars one for our family and another for commuting to and from work
Recommended

TK
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Tanya K.
Cocoa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
verified customerVerified Customer
Category: Sales
Best service and value in Florida for a Genesis
Looked over the state of Florida at Genesis dealerships and found this one had the lowest price. They made sure the vehicle passed their standards, prior to releasing the car to us. They provided detailed instructions on how to use the features in the car. They provided cheaper financing than what we had acquired from our lender. If you’re looking for a Genesis, this is the dealership that would assure you completely that you made a good choice. You will not be disappointed.
Recommended

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