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SureCritic / Hyundai Dealer / Watermark Hyundai of Marion
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Watermark Hyundai of Marion

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,381 Reviews)
72
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Score Details

5 stars
81%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
43
Total ReScores™
4.6
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Watermark Hyundai of Marion has a professionally managed service department open extended hours to accommodate our customers' busy schedules. Watermark Hyundai of Marion has a professionally managed service department open extended hours to accommodate our customers' busy schedules.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(618) 993-2161
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1910 West Coolidge Avenue Marion, IL 62959
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,381 Reviews)
Write a Review
Recent Reviews
LM
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Lucas M.
Coulterville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2024
0
Category: Service
Vehicle service
Don't buy a vehicle from this place. I bought a brand new 2024 Hyundai Kona last year and was told from another dealership that there was work already done to my car and that certain parts were replaced after it was built in the factory. When I asked Watermark about it, they immediately became defensive and argumentative. So never got to find out any more information about that. But now, a year later, they refuse to service my vehicle in terms of oil changes. They advertise that walk-ins are welcome, but they strictly allow appointments only, and when I call to make an appointment no one EVER picks up the phone. The process of buying the vehicle was great and smooth, but then after that you are out of luck for any additional help or service. When I showed up at the quicklane trying to get an oil change, they refused service since I didn't have an appointment (even though they never pick up the phone) and then couldn't give me the number to the warranty company so I can't keep the warranty they advertise either. Not worth the trouble at all, get your vehicles from anywhere but watermark.
SB
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Sandra B.
Carbondale, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2024
8
Category: Service
Service Department
Overall, I give them a satisfactory rating. I brought my car in right after the new year, the first week in January. I didn't get my car back until May 31st. They told me within the first couple of weeks that I was going to need a new engine and that the issue was common with these cars. They told me once they order the engine, it will take approximately 2-3 weeks to come in and then 1-2 days to install. What they did not originally tell me was that there were multiple cars waiting on engine installation and that my car wasn't going to be serviced until all the other vehicles were completed. Every time I called for status, it was always the same response, "We're still waiting for the engine to come in." I finally received a "loaner vehicle" in early March. Very thankful for the loaner so I could finally get back to some normalcy. About a month later I called for status on my car again. They told me the same thing. So, I finally did some research of my own. I called parts department to find out if my engine had even been ordered yet. He told me it had. It was ordered 18 Mar and an expedite request was called in on 20 Mar. The bad news was it was on backorder. He checked his system for manufacturers on-hand quantities for this engine. They were all zero. So that told me that the Manufacturer was going to have to build the engine and ship it out. Not knowing if it was coming from South Korea or stateside manufacturer, it could have been up to 8 months or more before I could even get my engine. Finally received my car on 31 May. My suggestion to Hyundai Corporation... if you know that these types of engines are having issues and are going to need replaced, then have engines on hand at the manufacturer or supplier so they don't have to be backordered. I guarantee you that my car and the one other car sitting in Marion Hyundai service department are not the only Santa Fe's in the United States that need new engines. Otherwise, thank you for replacing my engine and getting me up and running again. I was happy to get back to my normal life.
WC
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Wren C.
Carbondale, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2022
0
Category: Service
AVOID! UNPROFESSIONAL, CANNOT FINISH JOBS ON TIME, UNRELIABLE SCHEDULING, "FORGOT TO ORDER PARTS" THEN "ACCIDENTALLY ORDERED WRONG PART"
To sunmarize:

This is literally the worst mechanic experience I have ever had in my life. This business didn't schedule us correctly the first time and so we had to wait another 2 full months on their wait-list because that's how far out they book recall repairs, they took 2 full days just to INSPECT something (not fixing anything), they ordered the wrong part and didn't realize until after we brought our car back in and A FULL DAY had passed, and then they had the audacity to charge us $100 to reset a check engine light.

Details:

When we first went to schedule our recall here they were scheduling a whole two months out, which would have been fine if not for everything else. Once we finally brought the car in, they told us they didn't know what happened, but they didn't even have us on the schedule, so we would have to reschedule and wait another 2 months. Okay, mistakes happen. Two months pass after rescheduling, we finally bring the car in again and drop the keys off the day before in their key drop box (I let them know we would be doing this the day before). We called the next day later in the day to ask when they would be finished and they said not until tomorrow. So we wait another day. Tomorrow rolls around and they call us just an hour before closing to tell us that all they were able to do was "inspect it to make sure of the part it needs," so in other words, it took them 2 full days just to "inspect the car to figure out the part it needs" despite the part being listed in the recall. They then tell us that they would have to order in the part. A week rolls around. They tell us the part has come in, so we bring the car back in. Another 2 days of waiting for them to get to our car because they "didn't have enough time to get to it" in one day. They called us up on the second day to tell us that they "accidentally ordered the wrong part," and that they would have to order it in again and it would take a few more days. We pick up our car, get a call a few days later and come back in to drop off our car. They then had the audacity to call us that day to ask "if we would mind if they got to the car tomorrow" since they were busy that day despite us having the car dropped off before they had even opened just as we did before. Although I usually am very patient, this situation was so unreal and unprofessional that I couldn't believe this place was an actual dealership. We told them no, we needed the car finished today, and they finished it and had the gall to charge us $100 to reset the car's check engine light after all that they put us through--all of the time they wasted for us, the gas money we spent driving back and forth over and over.
Verified Customer
Murphysboro, IL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Everyone goes up and exceptional to help me with my needs
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 04/05/2022 05:31 AM

THANK YOU WE APPRECIATE YOUR BUSINESS HAVE A GREAT WEEK

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
Verified Customer
Cape Girardeau, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Great
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 04/05/2022 05:29 AM

THANK YOU FOR YOUR SURVEY WE APPRECIATE YOUR BUSINESS HAVE A GREAT WEEK

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
BS
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Beth S.
Herrin, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service!
They are always so nice and helpful and let me know when something is due or needs done.
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/29/2022 03:22 PM

THANK YOU FOR YOUR 5 STAR SURVEY WE APPRECIATE YOUR BUSINESS HAVE A GREAT WEEK

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
Verified Customer
Marion, IL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Excellent same-day service.
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/28/2022 04:04 PM

WE APPRECIATE YOUR BUSINESS AND THANK YOU FOR FILLING OUT OUR ONLINE SURVEY ,HAVE A GREAT WEEK

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
RF
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Robert F.
Harrisburg, IL
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service
The staff is friendly, and polite. The shop has plenty of seating for waiting, the complimentary service that Hyundai gives is fantastic.
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/28/2022 05:43 AM

THANK YOU WE APPRECIATE YOUR BUSINESS HAVE A GREAT WEEK

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
Verified Customer
Carterville, IL
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service and staff helpful
Good service
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/25/2022 03:35 PM

THANK YOU WE APPRECIATE  YOUR BUSINESS HAVE A GREAT WEEKEND

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
Verified Customer
Goreville, IL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good Service
Good Service
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/18/2022 02:14 PM

THANK YOU WE APPRECIATE YOUR BUSINESS HAVE A GREAT WEEKEND

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/18/2022 02:17 PM

THANK YOU FOR CHOOSEING WATERMARK HYUNDAI QUICK LANE FOR YOUR SERVICE NEEDS WE APPRECIATE YOUR BUSINESS HAVE A GREAT WEEKEND

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
BM
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Branden M.
Marion, IL
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great
Great service and helpful staff.
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/17/2022 04:26 PM

THANK YOU FOR YOUR SURVEY WE APPRECIATE YOUR BUSINESS  HAVE A GREAT EVENING

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
Verified Customer
Murphysboro, IL
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
It is a very good place to work on my car as I always keep coming back there
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/11/2022 04:05 PM

SORRY TO HEAR THAT YOUR SERVICE VISIT TOOK LONGER THAN IT SHOULD HAVE WE DO APPRECIATE YOUR COMMENTS  THANK YOU FOR YOUR BUSINESS AND HAVE GREAT WEEKEND

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
WH
gravatar
William H.
Marion, IL
2021 Hyundai Sonata Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
Called and emailed
I really appreciate how quickly the Service Manager reached out by not only phone but by email too. This is the attention to detail I’ve come to expect and love about Watermark.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2022
Service Type: Maintenance
5
Category: Service
Usually better
Usually amazed at the service and quality. Car was returned with oily hand prints on hood and doors and never reset my mileage counter and only offered to tell me how to donut myself when I called.
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/07/2022 02:06 PM

HI THANK YOU FOR BRINGING THIS MATTER TO OUR ATTENION  IM SORRY HEAR THAT WE LEFT HAND PRINTS ON YOUR CAR AND DID NOT RESET THE OIL LIFE  AND ASK YOU TO GOGGLE ON HOW TO RESET THE OIL MINDER (I APOLOGIZE  THIS SHOULD HAVE NEVER HAPPENED ) I LEFT A MESSAGE  ON YOUR VOICE MAIL  IF YOU WOULD PLEASE CALL ME BACK LETTING KNOW WHERE CAR IS LOCATED AND I WILL SEND SOMEONE OVER TO CORRECT THESE CONCERNS THANK YOU WE ADO APPRECIATE YOUR BUSINESS   618-993-2161 EXT 11148

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
DB
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Debra B.
Carterville, IL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Purchasing my 2022 Hyundai Tucson was a very pleasant experience.
Everyone I have encountered at Watermark Hyundai of Marion has been very professional and friendly all the way from the Sales Department to the Service Department and purchasing my Tucson in May 2022 was a very pleasant experience.
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 03/04/2022 05:25 AM

THANK YOU FOR CHOOSEING WATERMARK HYUNDAI  QUICK LANE FOR YOUR SERVICE NEEDS WE APPRECIATE YOUR BUSINESS HAVE A GREAT WEEKEND

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
MS
gravatar
Mary S.
Benton, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
exceptional service in every situation
i cannot say enough good things about this dealership and their staff. bought my vehicle with them in 2017 and have always been treated like family as issues arise (which are few).
TOMMY L b., SERVICE MANGER from Watermark Hyundai of Marion responded on 02/28/2022 05:19 PM

THANK YOU FOR YOUR BUSINESS  WE APPRECIATE YOUR 5 STAR SURVEY  HAVE GREAT WEEK

TOMMY BAKER
SERVICE MANAGER 
WATERMARK HYUNDAI OF MARION
618-993-2161 EXT 165
tommybaker1986@gmail.com
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