business image

Wile Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(884 Reviews)
63
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
42
Total ReScores
4.8
ReScore Average
63
Net Promoter Score ®

Business Details

About

Wile Hyundai has a state of the art Hyundai service department and professional staff to help service your vehicle. Wile Hyundai has a state of the art Hyundai service department and professional staff to help service your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(860) 228-7006

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
21 Route 66 East Columbia, CT 06237
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(884 Reviews)

GM
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George M.
Mansfield Center, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
10
Category: Service
Customer Service/Xavier
Xavier is a great mechanic! He had been working on my car several years and does a Top Notch job! Don't let him ever leave!

GM
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George M.
Mansfield Center, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
10
Category: Service
Customer Service Gary
I just want to tell you about a great customer service person, his name is Gary. I made an appointment about a week before Halloween. I said oh, that's Halloween. Gary said we will try and have some candy for you. I laughed! I never gave it another thought. On Halloween I went to the counter and Gary was working. He said here is some candy as promised. I didn't really expected this! Thanks! Gary is so good, kind and patient!

LH
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Lisa H.
Mansfield Center, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2024
10
Category: Service
Pressure free experience
If you’re shopping for a car and want an easy, friendly experience, you can find it here. Ultimately, we did not purchase a car, however our sales man was patient and informative. Go see George Sfakios - great experience.

GS
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Greg S.
Norwich, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2023
0
Category: Service
Poor follow through, unreasonable actions
I brought my Hyundai from the dealership we bought it from (who has done all appropriate servicing) for a replacement safety belt receiver. After going through my vehicle, told me things that needed to be repaired (which was not true) told me I needed a new receiver, which I asked them for in the beginning. I was told it would take 1 week, but it is now 3 weeks and I haven't heard anything from them. I brought it to another Hyundai dealer and the problem has been resolved. I love my Hyundai, but won't ever go here again. Found a more responsible dealership.

JB
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Joshua B.
Jewett City, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
10
Category: Service
Excellent!
We have been with Wile for several years now. They're always there when we need them, which is often! They've been servicing our company's fleet vehicles and we couldn't be happier!

AT
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Wile is always prompt, courteous and professional. Their service team is top notch and there's never too long of a wait!
We are proud to be part of the Wile Hyundai family and use their service department for many of our fleet vehicle's maintenance. They're always there when we need us (even at a moment's notice if there's an emergency!) and do great work!

Verified Customer
Haddam, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Routine maintenance
Routine maintenance performed in a timely manner

FE
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Felixberto E.
Coventry, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very nice service!
The oil change, filters service was on time and efficient!

Verified Customer
Willington, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Great Service…poor checked out!
The service was good, but the cashier was lazy, when questioned about the bill. Was over charged, and could have been avoided, if she had actually confirmed that a coupon had not been applied.
BRENT R M. from Wile Hyundai responded on 03/12/2022 08:10 AM

Thank you for taking the time to leave feedback on your recent visit. I am sorry to hear that the entire experience was not up to standard. We most certainly will be addressing your concerns to ensure a positive experience from start to finish. I am glad to hear your advisor (Jim) did a great job but there were other issues preventing him from achieving a passing score (5). Thank you again for leaving feedback and look forward to your next visit. 


EG
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Ethel G.
Mansfield Center, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Happy
Very happy my Tucson passed recall test.

SW
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Shurn W.
North Windham, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
H
Thank you Danny gates

AP
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Anna P.
Andover, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Overall a good experience
Overall a very good experience!

Verified Customer
Columbia, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Reliable service
Work appears to be thorough and well done. Explanations are clear and personnel are polite and responsive.

IL
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Ida L.
Windham, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service and staff
Great staff! Professional and friendly

EG
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Ethel G.
Mansfield Center, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Take back
Dear Hyundai,
I'd like to change my rating for my last visit to Wile Hyundai to read 5 stars. I was totally satisfied with the service I received and looking back I should have given the 5 star rating. Usually, I don't even fill out these surveys since I don't approve of their overall design. Perhaps that's why I gave a 4 star rating - the survey needs to be less redundant and not based on a pass/fail system.
BRENT R M. from Wile Hyundai responded on 12/09/2021 10:49 AM

Thank you so much for taking the time to speak to me. I look forward to seeing you on your next visit. 

Jim C

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