Business Solutions
English Español
SureCritic / Auto Maintenance / Willowwood Service Center
business image

Willowwood Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(645 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

We are family owned and operated, our service center performs: State Inspections, Oil Changes,
Engine Diagnosis, Alignments, Tires, Brakes, Suspension, Maintenance Services, Any Automotive
Repairs No Matter How Big or How Small. We are family owned and operated, our service center performs: State Inspections, Oil Changes,
Engine Diagnosis, Alignments, Tires, Brakes, Suspension, Maintenance Services, Any Automotive
Repairs No Matter How Big or How Small.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(757) 627-9704
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5421 Tidewater Dr Norfolk, VA 23509-1438
Get Directions
Willowwood Service Center 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(645 Reviews)
Write a Review
Recent Reviews
BW
Barbara W.
Norfolk, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Great service.
Always fast and efficient!
BM
Benita M.
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
State Inspection
John”s Service Center and mechanic on duty fixed one of my trucks headlights. It was extremely out of adjustment/alignment which the Nissan dealership on Military Highway totally missed after they did the State Inspection last year. He also filled my power steering fluid. Everything was done in a timely manner and a reasonable price.
BT
Brian T.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
9
Tire service
Very quick. Great service.
LH
Lessell H.
Norfolk, VA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Great and friendly people.
Great service.
TR
gravatar
Tom R.
Norfolk, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Nice folks
Christie does a great job of keeping things moving along as the office manager
DK
Dmitriy K.
Norfolk, VA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Excellent!!!
Great service!!! Homemade atmosphere!!! Very Professional!!! I recommend it!!!
AP
gravatar
anita p.
Norfolk, VA
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Good experience
Good experience
VF
gravatar
Valerie F.
Norfolk, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Best mechanic shop in town
U guys r awesome......
MF
Margaret F.
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Inspection
Always great service very friendly
BS
Betty S.
Norfolk, VA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Came to Willowwood Service for a 2nd option on repairs put in writing by another service location.
It turned out the written repair wasn't correct. Willowwood repaired my car correctly (different repairs needed) and the repairs were 1/3 of the orginial written repair. My car is noise free and rides smoothly.
HL
gravatar
HENRY L.
Norfolk, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
verified customerVerified Customer
8
Service and cost
Service was excellent. Cost was reasonable.
DT
Darrell T.
Norfolk, VA
Nissan Murano
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Seamless process
Staff was friendly and polite, I got my car taken care of and it was quick and easy.
BJ
Brett J.
Norfolk, VA
Nissan 350Z
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Great Service
Great Service. They care about their service and your vehicle.
CP
Charlie P.
Richmond, VA
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Great service
Fast service and very nice people.
AB
Arlene B.
Norfolk, VA
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
My experience was Excellent, the person's did the serving. Was patient kind and?
My experience with.
The company was excellent. Everyone was nice and pleasant and the job was done perfectly.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.