Sales Department 's Reviews

4.8

(27 Reviews)

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Recent Reviews

Kevin M.

Waynesboro, VA

04/03/2024

Category: Sales

Hyundai Motor issues

I have purchased two new cars from this dealership and the last one was a Sonata. I course they have a recall on the motor for this car. I engine seized up at 160.000 miles. Brought it to the dealership and they won’t replace my motor. My son even had a Sonata and the engine seized up and was replaced. They won’t replace mine because I did my oil changes myself. I will never purchase another car from this place. I also will not recommend anybody to this dealership that won’t replace a motor that has a recall on it.

Kevin M.

Waynesboro, VA

04/03/2024

Category: Sales

Hyundai Motor issues

K W.

Aiea, HI

03/15/2023

Category: Sales

Sent part poorly packaged, expected part to survive

Purchased a trim part through their website. It only allowed the cheapest shipping option so they shipped the trim part in the original Hyundai bag and slapped a tag on it. They did not contact to say that it would cost more to ship it with better protection. It would obviously not make it in original condition. Tried calling and leaving messages for a month with no call back. Finally got in touch with the parts department and they referred me to USPS for a refund but they shipped via USPS first class with no insurance. They suggested I ship it back to them for a refund and would not reimburse for the shipment of the damaged part back. Avoid the parts department, they think just because USPS accepts the shipment that it's not their responsibility to pack it to survive shipment.

Tanya B.

Staunton, VA

08/05/2022

Category: Sales

AWESOME

The sales team works hard to get you the best price they can, the service team is just amazing! Everyone is so friendly, I will never take my car anywhere else other than wright way!

Tanya B.

Staunton, VA

08/05/2022

Category: Sales

AWESOME

The sales team works hard to get you the best price they can, the service team is just amazing! Everyone is so friendly, I will never take my car anywhere else other than wright way!

Zachary W.

Waynesboro, VA

05/10/2022

Category: Sales

Terrible

I have purchased three vehicles from this dealership and was about to go get another one for my daughter they’ve always been really good to me I waste fixed all my problems but on the vehicle I purchased two months ago for my wife we didn’t notice you know you would think when you buy a new car that it would come with new tires and so the back tires are dry rotted one of the service people come out and looked at them and said yeah your tires are dry rotted we’re going to replace them wait and talk to a manager and all the sudden the tires aren’t dry rotted anymore so they refuse to replace. I took the car to Mr. tire who said the tires are so dry rotted that it is dangerous for her to drive. So I called them back and told them what Mr. Tara said and explain to them that my children and my grandchild ride in this car that we’ve only had it two months and that the tires are five years old and after getting the runaround for two weeks they just simply refuse to replace the tires. I found this to be very pathetic billions that I’ve spent $70,000 with this dealership and was about to purchase another car from them. I have been loyal to them for five years now. And being treated the way I’ve been treated over some raggedy tires is just ridiculous when you buy a $20-$30,000 vehicle you expect it to come with new tires so no I didn’t get on the ground and crawl around and inspect the tires I inspected the car but now they say it’s my fault. Their service manager is a joke I would not purchase a bicycle from these people I regret that I bought three cars from them at this point. After talking to corporate they made it seem like it was my fault that they sold me the car with tires that are five years old I just find it hard to believe that that’s how they treat their customers it makes me sick. If they happen to decide to do the right thing and give my wife two new tires on the back of the car then I’ll change my review but until then I can’t understand why you would put new tires on the front and the five year old tires on the back.

Gary C.

Churchville, VA

2022 Hyundai Tucson

02/07/2022

Verified Customer

Category: Sales

Great experience!

My family has been dealing with Wright Hyundai for 8 years, and every purchase has been a great experience. The service and attention to detail by the folks here are unparalleled. I would not purchase a vehicle at any other dealership.

RONALD J L. from Wright Way Hyundai responded on 02/08/2022 06:10 AM

Thank you Gary for the 5 star review!

Paul W.

Waynesboro, VA

2022 Hyundai Tucson

01/22/2022

Verified Customer

Category: Sales

Harold is awesome!

RONALD J L. from Wright Way Hyundai responded on 01/24/2022 05:56 AM

Thank you Paul for the 5 star review!

Laurie W.

Bedford, VA

2022 Hyundai Santa Fe

12/05/2021

Verified Customer

Category: Sales

#16 From Wrightway Hyundai

This Hyundai purchase was number 16 for me involving myself and family at Wrigh Way. So far I have had nothing but exceptional experiences with this dealership. This dealership is over 2 hours from home and we have not found another that is as accommodating as Wrightway.

RONALD J L. from Wright Way Hyundai responded on 12/06/2021 08:53 AM

Thank you Brian for the 5 star review!

Sabrina D.

Crimora, VA

2022 Hyundai Tucson

11/08/2021

Verified Customer

Category: Sales

Salesman (Jeremy) very friendly and helpful!

Go to Hyundai and ask for Jeremy!
Everyone there was friendly!

RONALD J L. from Wright Way Hyundai responded on 11/08/2021 04:58 PM

Thank you Sabrina for the 5 star review!

Waynesboro, VA

2022 Hyundai Kona

ReScore Review™

11/09/2021

Verified Customer

Category: Sales

Rob was awesome

Rob was a good salesman I had no problems with him he explained everything to me and I really enjoyed working with him that was my second car that I purchased from him Thanks again for your hard work

Original Review

11/05/2021

Category: Sales

Okay

The salesman was awesome

RONALD J L. from Wright Way Hyundai responded on 11/08/2021 04:59 PM

Thank you for your feedback! I'm sorry that you feel like you didn't have a good experience with us here at Wright Way. I would love to have the opportunity to talk to you and see if we can make it up to you.

Joseph P.

Roanoke, VA

2022 Hyundai Kona

09/14/2021

Verified Customer

Category: Sales

Great service and friendly staff

I dealt with Jeremy he was great to work with and made the whole process of trading in my car and getting into a new one so easy and comfortable no pressure

RONALD J L. from Wright Way Hyundai responded on 09/17/2021 07:43 AM

Thank you Joseph for the 5 star review!

Kelly T.

Harrisonburg, VA

2021 Hyundai Palisade

05/20/2021

Verified Customer

Category: Sales

Exceptional Service

10 years or 100,000 mile warranty. Free oil changes. A service crew that is exceptional and willing to work with your time constraints to get you in. The sales department was amazing. They found the car that I wanted at the price I needed it to be. This is my third purchase and I would recommend Wright Way Hyundai to anyone and everyone looking to purchase a new or used car.

Recommended

RONALD J L. from Wright Way Hyundai responded on 05/21/2021 08:57 AM

Thank you Kelly for the 5 star review!

Jody D.

Waynesboro, VA

2022 Hyundai Tucson Hev

05/18/2021

Verified Customer

Category: Sales

3rd Purchase~Friendly!, Feels like Family!

Simply the BEST!!

Recommended