AAA sent this company to tow my car. they damaged my car, the owner totally lied through his teeth to AAA to avoid responsibility, and AAA was totally worthless as well in this situation. I was out just under $500, but have been told of others whose damage was far more expensive from these untrained, unprofessional, lying criminals. DO NOT ALLOW THEM TO TOUCH YOUR VEHICLE.
Not Recommended
CM
Cam M.
Tallahassee, FL
12/12/2017
Crooks
Got in a bad accident and unfortunately my car was towed by them. When they finally opened (3 days later) I went to retrieve my belongings and somehow everything down to loose change and buisness cards were neatly bagged by the driver however my wallet was missing.
Not Recommended
TA
Tom A.
Tallahassee, FL
11/18/2017
Worst tow service I've ever dealt with
After discovering a nail in my tire upon leaving work I contacted AAA to request a tow. AAA a contacted Grant's Wrecker and Automotive Services, who told them they would respond within 90 minutes. After 90 minutes passed and they had not responded AAA contacted them again and Grant's notified them it would be an additional 90 minute response time. After waiting close to another 90 minutes I received a notification from AAA reporting the driver was less than 15 minutes away. Once those 15 minutes passed I again contacted AAA who were told by Grant's it would be an additional 45-60 minute wait. In the end I waited nearly 4 to 4 and a half hours for Grant's to respond and they never did. I'm astounded at the lack of professionalism displayed by this company and quite frankly it's among the worst experience I've had dealing with any business in any industry.
Not Recommended
KF
Kelvin F.
Tallahassee, FL
Mercedes-Benz E320
10/29/2016
Verified Customer
Category: Service
Kelvin said they have very friendly personalities.
Brittney said he got into a collision less than 100 yards from his house, and this business would not let him tow his vehicle back to his house. Instead, they insisted he have his vehicle towed to their tow yard, where he would have been charged, each day it was there. Based on his experience with this business, he would not recommend them for service.
Sada said this business had okay service and she was treated fairly.
Recommended
NB
Nikki B.
Florida
Ford Pickup
06/14/2016
Verified Customer
Category: Service
Nikki said she never received a return call about the status of her vehicle. Her boyfriend had to call to find out how long they were going to have her vehicle.
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