Too many problems to count
Problems started from day one with this vehicle. Trim was mismatched between doors, some chrome, some black. Interior handles pulled off within days of delivery. The right wing mirror whistled from day one and took three trips to the dealer to diagnose and repair. A door speaker rattles and after three trips to the dealer, their answer is "that's the way its made". The driver seat lower upholstery started coming off within weeks of delivery and required 3 visits before the dealer finally replaced the lower seat. There have been too many recalls to count on this vehicle, all of which require a dealer visit. Most frustrating is a blank screen back up camera issue which I never experienced until AFTER the dealer installed the fix! Now I'm told there is no fix. Other recalls have included driver seat installed incorrectly, fuel line, catalytic converter, interior buttons, among others. At 37000 miles the exhaust flex pipe broke. This was of course 1k out of warranty. At~45,000 miles my engine threw a rod bearing, requiring a new engine and a month in the shop. Thankfully still under warranty, but the dealer returned the car to me with barely enough gas to get to a gas station, which is not how I left it with them. They of course expected that I return the loaner with a full tank. Since my engine replacement there have been multiple electronics issues, which only arose after the engine replacement. The driver aids (traction control, proximity sensors, lane assist, etc.) will randomly not work, the navigation will only show the bottom third of the screen (where I've been, not where I'm going). The Ford Pass application has worked intermittently throughout the life of the vehicle, now it will not work at all. The dealer diagnosed it as a bad TCU (telecom control unit) and replaced it at a reduced cost because of the suspicious timing with the engine replacement. They assured me that all of these issues are within the TCU. Unbelievably, the issues WERE NOT FIXED after replacement. The saga continues. Needless to say, I will never purchase another Ford product again. I have had multiple European and Japanese vehicles with nothing like this experience.
Verified Owner
