GV80
Genesis Consumer Affairs
(833) 462-8723 x65099
Genesis Motor America,
NationalCA@genesismotorsusa.com via dkim.mimecast.org
To Whom it may concern: Feb. 3rd, 2023.
cc: Better Business Bureau
This letter is a response to Claim #19884696.
This is the whole story, please read and respond, as soon as possible. On 6/21/22, our Genesis 80 was picked up to be hauled for repair to Broadway Auto in Green Bay, WI from our home in Boyne City, MI. We had no other mode of transportation and were told to get a rental car and we would be reimbursed for the cost. The only vehicle available to us was a truck, not a comfortable ride, but we had Dr. Appointments and grocery shopping to do. We made multiple calls to Geneva at Genesis and kept in touch with emails which we have saved. The phone calls all began with a notification that this was a recorded phone line and the representative we spoke to for the whole experience re-assured us to the end, we would get paid back for the money we spent for rental car fees. We have copies of the rental fees, and they were provided to you.
But the car was returned to us, unrepaired, on 7/3/22, we took it for a drive, and it was “worse”, not only was the light to “repair engine” still on but it was idling rough. Due to the holiday, we called on 7/5/22, Elkhart, a Genesis Dealer in Holland MI and your representative, Geneva, who was our contact person, for advice. We could not drive the Genesis, so we continued to rent a vehicle, so the car sat in our garage, undrivable, from 7/3/22 until 7/20/22, when it was picked up. We called several times per week for updates as they were “waiting for parts.” The Genesis was returned to us on 8/30/22, finally repaired. The reason there is no rental invoice after 8/4/22 is because we purchased a vehicle so we could be more comfortable at our older age and now we are asking to be re-imbursed what we paid and not the total number of days we were without our Genesis, which would be 57 days. We are only asking for the exact amount we paid out, of $3806.58. As you are aware we were only offered $1600.00, which we felt we could not accept. (2 separate invoices were sent to you on for 2872.93 and one for 933.65 as we tried to get a more comfortable drive and switched cars.)
We would really like to resolve this situation and not have to take it to our attorney.
Sincerely,
Dana and Collette Kolasinski, ckolasi@gmail.com 602-402-3365
Verified Owner
