Great car not so great service at scheduling serviice
Review of Genesis GV80 (Purchased October 2022 from Mirak Genesis, Arlington, MA)
I purchased my Genesis GV80 from Mirak Genesis in Arlington, MA, in October 2022, and it has been a remarkable experience overall. The car itself is exceptional in many ways. The design is sleek and modern, turning heads wherever I go. The interior is luxurious, with high-quality materials and attention to detail that make every drive feel like a first-class experience. The technology features are top-notch, providing an intuitive and connected experience that enhances both convenience and safety.
Performance-wise, the GV80 exceeds expectations. It handles beautifully on the road, offering a smooth and powerful ride. The engine is responsive, and the driving experience is nothing short of exhilarating, whether on the highway or navigating city streets. The advanced safety features also give me peace of mind, knowing that I'm well-protected on every journey.
However, one area where my experience has been less than ideal is the service aspect. Scheduling maintenance or any required service has proven to be quite challenging. Despite the excellent customer service during the purchase process, it seems that the service department struggles to keep up with the demand. This has led to longer wait times and some inconvenience, which is a notable drawback for such an otherwise outstanding vehicle.
In conclusion, the Genesis GV80 is an extraordinary vehicle that offers luxury, performance, and advanced technology. While the service scheduling experience could be improved, the car's overall quality makes it a fantastic choice for anyone in the market for a luxury SUV.