2008 Toyota Camery Hybrid
The car performs very well. The flaw is in the dealership maintenance system and Toyota National's response to that shortfall. We, the CUSTOMERS, are the people who buy the cars from Toyota. Toyota's loyalty should be to the first line, the CUSTOMER. From my experience their loyalty is to their dealers first; the individual CUSTOMER is next*. As for the dealers. My experience has been with a local dealer who has worked on my THREE Camry's over the last 5 years. On warranty work, they are very good. Once outside the warranty work it is "open season" on the customer. Specifically, I had work down on the VSC system. It took this dealer 10 hours to miss-diagnose the problem and then blame me for not authorizing several thousand dollars of "non-guaranteed to fix the problem" work. The Service department "checked the electrical system from the wheel hub (code indicated problem here) to the computer controlling the system" and could find nothing wrong. I authorized the replacement of the hub and sensor ($800). They wanted start at the $1500 computer and work towards the wheel (all the time charging me for the parts replaced, needed or not). With that work done; they proclaimed the problem fixed and to come get the car. I got in the car and started it. The VSC system warning immediately came on. As a result of this, when Toyota National sent me a performance survey, I gave the dealership a marginal (not terrible) review, alluding the quality of their facility funrnishing being more important than their CUSTOMERS. I took the car to a local mechanic who diagnosed the problem in an hour (actually less but he went though all of the wheel VSC system connections) and replaced the faulty ELECTRICAL CABLE... a $45 part, bought from the above dealer !
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