I own a 2018 Hyundai Tucson and have been taking it to Elgin Hyundai for service ever since I bought
it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Part of the reason is because of the warranty, the reasonable price and the good service I have received over the last 24 years. My most recent experience is no exception. Starting in January of 2023, I was experiencing some issues with my powertrain… issues that are covered under warranty. During the time I first noticed the issues, I worked with one of the service representatives from Elgin Hyundai named Jorge Quevedo. No customer likes experiencing issues with their cars, much less a warranty issue near the expiration date of the warranty. However, over the last 20 months, Jorge assisted me through the process of rectifying the issue from beginning to end. The process was sometimes frustrating because rules are rules and protocols are protocols. However, Jorge was patient, honest with me and saw me through the entire period - even during my communications with Hyundai corporate office to get the work completed. I have never once felt alone, mal-informed, or rushed and it is because of service reps like Jorge that keep people like me loyal customers to brands that value good customer service, honesty and follow through. Kudos to Jorge, kudos to Hyundai for honoring their warranty, and thank you all for a pleasant customer experience for the last 24 years. My next new car will most definitely be - you guessed it - a Hyundai because of experiences like this.
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I recently had by 2015 Sonata in for its scheduled maintenance and was very pleased with my overall
experience especially my interaction with Jay. I was however frustrated when it came time to pay my bill. I attempted to use my debit card but it was rejected Both when I inserted it into your machine and when your cashier attempted the process. As a result my only option was to use my credit card, which cost me an extra $45. I was frustrated because I had earlier that same day successfully used my debit card and ,after retrieving my car, I had another occasion the same day to successfully use my debit card. My conclusion is that the problem was with your machine not my debit card.
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Very pleasant atmosphere. Service advisor Philip Parker was very helpful and very friendly. Was p
erformed multi- point inspection with oil change. Was pleasure having served in such a nice place
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As usual I took my car for its oil change and Athena helped me with registering and what my car neede
d. She is a wonderful woman very respectful and helpful. She gets things done and is an asset to your company.
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OVERALL MY EXPERIENCE WAS SATISFACTORY; NO MAJOR CONCERNS.
SHANNON IS AN EXCELLENT AMBASSADOR OF THE COMPANY AND SHOULD BE REWARDED FOR HIS LOYALTY.
HE TOOK
THE TIME FROM HIS BUSY SCHEDULE TO FULLY EXPLAIN REPAIR ITEMS NEEDED & WHY, WHAT I COULD DO TO IMPROVE CAR PERFORMANCE, AND HOW TO COMPLY WITH THE NEW HYUNDAI MAINTENANCE MILEAGE LIMITS.
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