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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

TH
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Terri H.
Jacksonville, FL
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Each time I take my car in for service I am greeted promptly. If anything is found during the inspection, it is presented to me for approval before work is started. The service is complete promptly. I drive from Jacksonville because I appreciate Cheryl's knowledge and courtesy.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/26/2017 06:41 AM

We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. 

Thank you to all of our wonderful guests for making us the #1 Service Customer Satisfaction Dealership for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
DP
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DENNIS P.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
very good service
yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2017 12:07 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 

Thank you to all of our wonderful guests for making us #1 in customer satisfaction for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
GM
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George M.
Ormond Beach, FL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and very friendly staff
Every time I have been here the service has been outstanding
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2017 05:40 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.
Thank you to all of our wonderful guests for making us #1 in customer satisfaction for the 4th straight quarter! 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
BJ
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Barre J.
St. Augustine, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the people that work there
yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2017 05:38 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.
 Thank you to all of our wonderful guests for making us #1 in customer satisfaction for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
WB
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Wallace B.
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Your people try to do a good job and take care of the customer
Thought I already answered this.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/21/2017 08:20 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RO
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Randall O.
Saint Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
R
R
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/20/2017 10:48 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very pleasant workers.
The service was good and everything went according to the appointment time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/19/2017 05:49 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RS
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Robert S.
Palm Coast, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
We'll done
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/14/2017 09:57 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
CR
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Carol R.
Saint Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient, Clean, done in a timely manner. Curtious to patrons while you wait.
I was very satisfied. I noticed an improved performance in my car after being serviced here.
And the coffee & treats were delicious as I waited.
Also I am grateful for the complimentry wash & sweep of my car.
My only suggestion at this time is this,
Please add sweeping the backseat floor, especially for older people like me, I have hip issues which makes this hard for me to do.
Thank you very much.
I will come back.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/14/2017 09:11 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. Please ask your service consultant at time of write up to have the rear area vacuumed and they will make sure to have it completed for you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
EJ
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Erika J.
Saint Augustine, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service in all Departments
From the sales department to the Finance Department to the service as well as all of the techs,Exceptional service. A big thanks to Paul Smathers, Jack and everyone. We would never go anywhere else.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/14/2017 05:55 AM

We appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Orange Park, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai of St. Augustine
Excellent service, as always!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/11/2017 12:35 PM

Thank you for taking the time to share your kind words and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
YK
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YOLANDA K.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service
Loved how fast the maintenance went and my car was washed!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2017 12:47 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
TM
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Theodore M.
Galena, OH
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor interest in basic customer value
Hyundai Consumer Affairs Case#: 9991618
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2017 07:25 AM

 My sincere apologies for the uncharacteristic level of service your wife received with her reservation not showing up from BlueLink. I appreciate her bringing this to my attention so that I could address this with BlueLink and have it corrected. Our foundation is built around customer service and our numerous #1 Service Dealership in the District Awards from Hyundai reflects this commitment from our service team. I would love the opportunity to gain your confidence in our service department, please feel free to contact me personally at 904-797-7800 Ext 120.

Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RF
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Rosanne F.
Palm Coast, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Rosanne
Purchased car there and would buy my next car there because of service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2017 07:08 AM

 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
VB
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Veronica B.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata
Very satisfied
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/07/2017 07:01 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EA
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Elizabeth A.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the time is taken to listen to your concerns
Love my Tuscon and the the staff is really nice!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/06/2017 01:21 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JV
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Judy V.
Saint Augustine, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
verified customerVerified Customer
Category: Service
Good customer service
I spoke to Cheryl yesterday she was fantastic!! She resolved my issue and understood my concerns.
Recommended
Employees worked with
CB
CHERYL BUCK
KC
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Kimberly C.
St. Augustine, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service above and beyond
Everyone went above and beyond to help me when my 2012 Genesis decided to stop working. They assisted me with getting my car towed to the dealership, getting it serviced and even giving me a temporary loaner car while mine was in the shop. I can't thank everyone enough.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2017 02:26 PM

 Thank you for taking the time to share your first service experience with us and welcome to our Hyundai of St. Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MM
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MORRIS M.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Going the extra mile to ensure things are done right
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2017 02:24 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JV
gravatar
Judy V.
Saint Augustine, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
verified customerVerified Customer
Category: Service
Good customer service
I spoke to Cheryl yesterday she was fantastic!! She resolved my issue and understood my concerns.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2017
Service Type: Maintenance
Category: Service
Really inspect the car
Wiper blades are important
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/05/2017 05:51 AM

 Thank you for taking the time to share your service experience with us. We appreciate you bringing this to our attention and our apologies for any inconvenience this may have caused. Cheryl will be following up with you to make sure we make this right. Thank you again for your continued loyalty.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
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