Business Solutions
English Español
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
CB

CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

PY
gravatar
Patricia Y.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service. Friendly , always helpful and explaining any problems .
Hyundai should fix acceleration problem on the Tuscon .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/16/2017 01:58 PM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
FL
gravatar
Frank L.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change at Hyundai
Look, I don't do reviews This country is crazy with wanting reviews.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/15/2017 01:27 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
IK
gravatar
Isobel K.
Palm Coast, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
verified customerVerified Customer
Category: Service
Check up after repairs by Calibar
Service excellent. Personal attention from dept manager
I have always received prompt courteous an efficient service
Recommended
Employees worked with
CB
CHERYL BUCK
LL
gravatar
Levit L.
Palm Coast, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Elantra Service
The service department is an outstanding The service advisors really nice
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/15/2017 05:45 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
BW
gravatar
Boyd W.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personal attention
The personnel are very attentive. Good and timely service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2017 06:44 AM

 We thank you for taking the time to share your kind words describing your service experience and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of your wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
Apopka, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Stewdo
Great Customer Service!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2017 06:41 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of your wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
gravatar
KEVIN M.
2013 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Did not rotate the tires correctly
Directional tread requires that tire tread 'face' forward. The tires are marked for this but after my most recent service two of the tires were facing backward resulting in excessive road noise.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2017 06:53 AM

Thank you for taking the time to share you last visit with us. Our deepest apologies for the uncharacteristic level of service you received. Cheryl will be following up to make this right for you. Please reach out to me personally if I may be of further assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2017 11:23 AM

 Thank you for speaking with Cheryl today. We appreciate your understanding and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MD
gravatar
Michael D.
West Grove, PA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People matter
Love the fact you are treated as a person not as a number.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/09/2017 06:00 AM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine. Please let us know how we can earn that 5th star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
PS
gravatar
Peter S.
Saint Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient and trustworthy
Ditto
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/09/2017 05:56 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just a great place
SAA
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/08/2017 06:55 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Service Satisfaction Service Center for the 4th Straight Consecutive Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
IK
gravatar
Isobel K.
Palm Coast, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
verified customerVerified Customer
Category: Service
Check up after repairs by Calibar
Service excellent. Personal attention from dept manager
I have always received prompt courteous an efficient service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2017
Service Type: Repair
Category: Service
In general my experience has been good but the idling speed requires further attention
My car was brought in by Calibar who were repairing it. I am not satisfied with the idling speed and plan to bring the car back
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/09/2017 01:34 PM

Thank you. But at the request of the body shop, we only reset the SRS module. It would be our pleasure to take a look at any other issues you are having. Please let me know if I may be of any assistance.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
TO
gravatar
TOMMY O.
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Atmosphere, people and services.
Great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2017 11:50 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
KG
gravatar
KEVIN G.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They care
Perfect
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2017 12:35 PM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RL
gravatar
Roger L.
Satsuma, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service employees
Absolutely, I've owned many vehicles and know what I need. I would buy here again just because of the service department!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/02/2017 02:21 PM

We appreciate you sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. Cheryl is a valuable member of our service team, well done Cheryl.

 Thank you to all our guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JC
gravatar
John C.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, friendly service.
Your service dept. is on time, easy to schedule, everything is explained, and the car is returned neat and clean.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/02/2017 05:43 AM

 We sincerely appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our guests for making us the #1 Hyundai Customer Service Satisfaction Dealership for the 4th Straight Quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AR
gravatar
Avelino R.
Palm Coast, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa Fe 2012 Support
Excellent job..
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2017 06:28 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KJ
gravatar
Kenneth J.
Palm Coast, FL
2016 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
read my statement
read my statement
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/28/2017 12:43 PM

Thank you for taking the time to share your service experience with us. Our apologies, it is never our intention to upset any of our guests. It would be a disservice if we didn't let you know about needing your tires rotated.   If I can make you happy by taking care of the tire rotation, it would be my pleasure.  Please feel free to contact me personally.

Sincerely,
Joe King
Service and Parts Director
904.797.7800 Ext.120
joeking@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
WM
gravatar
Warren M.
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They are very friendly and helpful.
I would recommend them to family and friends.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/27/2017 01:24 PM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Customer Satisfaction Hyundai Service Center for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JF
gravatar
James F.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Cheryl Buck always the best service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/27/2017 01:22 PM

 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Customer Satisfaction Hyundai Service Center for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
FF
gravatar
Frank F.
Palatka, FL
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car wash and refreshments
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/26/2017 02:01 PM

 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 

 Thank you to all of our wonderful guests for making us #1 Customer Satisfaction Service Dealership for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.