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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

DC
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Donna C.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you Cheryl
Cheryl went out of her way to help me with a warranty item. I use my car for work and have to commute a long distance.
Though it is only a 2015 model, with my drive commute, I have 67K miles and Cheryl was able to
get the warranty to cover a module that was only covered up to 60K. Thank you Cheryl, this is my
3rd car to purchase from your dealership in the past 5 years, and I will be back to buy the 4th here as well.
Donna Clawson
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/21/2018 02:03 PM

 We greatly appreciate you taking the time to share your service experiences with us and Cheryl loves reading how she is doing.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
BJ
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Barre J.
St. Augustine, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
verified customerVerified Customer
Category: Service
Every buddy is wonderful I would recommend this dealership to all my friends
Every person I have known in St Augustine Hyundai is above the average dealer that I have dealt with in my years
Recommended
Employees worked with
CB
CHERYL BUCK
BJ
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Barre J.
St. Augustine, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
verified customerVerified Customer
Category: Service
Every buddy is wonderful I would recommend this dealership to all my friends
Every person I have known in St Augustine Hyundai is above the average dealer that I have dealt with in my years
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2018
Service Type: Maintenance
Category: Service
Every buddy is wonderful I would recommend this dealership to all my friends
Best people I have ever work with
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2018 12:56 PM

 We greatly appreciate you sharing your kind words with us. We always enjoy your visits with us.  Did you really mean to rate us a 1 Star??

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/20/2018 07:38 AM

Nice seeing you today. We are happy to hear you are happy with us and it was jus a simple error of not choosing 5 stars.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
PM
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Patrick M.
Palm Coast, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient location and easy scheduling
Prompt service and friendly staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2018 11:18 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RP
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Rose P.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
got my Tucson back in no time.
money well spent.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 08/11/2018 10:18 AM

Thank you for taking the time to do the survey and for the 5 star rating. 
Employees worked with
CB
CHERYL BUCK
RB
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Ronald B.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
The service people are friendly and helpful.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/06/2018 05:30 AM


 We appreciate you sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MP
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Michael P.
St. Augustine, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2018
Service Type: Maintenance
Category: Service
Expired Oil Changes
After speaking with the service manager, Joe, we were able to resolve the problem to our satisfaction and will continue to do business with Hyundai of St. Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/03/2018 07:59 AM


 Thank you for taking the time to speak with today. Once again my apologies for the lack of communication at the time of your purchase. As we discussed, our service team is commited to providing you with an excellent service experience and will be taking care of your remaining oil changes. I am very happy to hear that your service experiences have been great and rest assured we will continue to do so. Thank you again and please don't hesitate to contact me directly if I may ever be of assistance.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
GC
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Gisela C.
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everyone at Hyundai is so professional and friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 02:37 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
AB
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Alfred B.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
clean
would go back as they do correct problems if one is made in a timely manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 12:47 PM

Thank you for sharing your experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
PL
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Peter L.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Place was busy but they took time to be helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 06:42 AM


 Thank you for sharing your experience with us. Busy or not, our mission is to assist everyone to the best of our abilities. We sincerely appreciate the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
PR
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Pamela R.
Palm Coast, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Stars
As usual, the service was fast and efficient!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/31/2018 12:24 PM


 We thank you for sharing your kind words with us and the 5 stars.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MC
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Melissa C.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I’ve always had amazing service at this location. In fact, probably the best I’ve ever had out of any other location. You will have me as a customer for life.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/31/2018 07:28 AM


 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
LC
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Laura C.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I have bought 2 vehilcles from them and have all my services done at St Augustine Hyundai
They always greet me with a smile and are always helpful and not pushy when it comes to service and selling
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/30/2018 05:56 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE PEOPLE ARE GREAT
ALWAYS GREAT
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/30/2018 05:55 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JV
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Joseph V.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service every time I bring my car in for
service. Pleasant sitting lounge. Knowlegeable
Service Advisors.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2018 09:54 AM


 Thank you for taking the time to share your service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JS
gravatar
Joan S.
St. Augustine, FL
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Good service, too expensive
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2018 09:57 AM


 Thank you for sharing your service visit with us. Check out our website as we are constantly are adding discount coupons and specials.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
x
Excellent customer service and stand behind the products they sell !
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/25/2018 12:59 PM


 Thank you for sharing your service experience with us and your kind words.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
CH
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Charles H.
Saint Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All friendly employees.
Good customer service and quick service. All is explained when car is complete on report and great CAR wash.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2018 01:32 PM

Thank you for sharing your service experience with us  and the 5 star rating.

Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service.
After the initial service evaluation, more work needed to be done than originally anticipated. They arranged to give me a loaner car at no charge until the repairs were completed. That was a very pleasant and unexpected surprise.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2018 06:43 AM

Thank you for sharing your service experience with us.

Employees worked with
CB
CHERYL BUCK
JK
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Jeff K.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2015 Hyundai Sonata
I like the service philosophy St Augustine Hyundai has. I have been going there for a while because the overall service is great. This time there was one slight problem. They didn't set the service reminder to what it says on the windshield. Not a big deal and I have not figured how to reset it myself.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2018 01:05 PM

Thank you for sharing your service experience with us and that we were able walk you through resetting the maintenance with you.

Employees worked with
CB
CHERYL BUCK
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