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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

CG
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Carolyn G.
Saint Johns, FL
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service advisor Cheryl Buck.
You have my review on the previous page with the exception, for the first time in years that I've been coming to Hyundai St. Augustine, upon getting into my car, I found the driver seat dirty and the center console fabric dirty as well.
Recommend??? 60/40
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2018 05:21 AM


 Thank you for sharing your service experience with us. We appreciate you bringing seat and console to our attention so we may address this with our technician and detail dept. Our sincere apologies for any inconvenience this has caused.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RS
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Robin S.
Ponte Vedra Beach, FL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Questionable Service
See previous comments on poor service for oil change
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2018 09:51 AM


 Thank you for sharing your service experience with us. Our sincere apologies on the uncharacteristic level of service you received. Cheryl, your service consultant will be following up with you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JN
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Jan N.
St. Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful
Cheryl is fantastic helping one through the service process. I always look forward to working with her
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2018 01:43 PM


 Thank you for taking the time to share your experience with us and Cheryl enjoys reading the praise.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
LG
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Lawrence G.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT PEOPLE AND GREAT SERVICE
Always get prompt, courteous service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2018 01:33 PM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JC
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Joseph C.
Palm Coast, FL
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
verified customerVerified Customer
Category: Service
Previous service issue
Thank you for your concerns Cheryl. Always a pleasure doing business with you. Sincerely Joseph Cifelli
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2018
Service Type: Maintenance
Category: Service
Hyundai vehicles are the best.
Never let your guard down. Always strive for the best.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/08/2018 01:55 PM


 Thank you for taking the time to share your service experience with us. Our apologies for the uncharacteristic level of service you received. Cheryl, your service consultant will be following up with you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RL
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Roger L.
Satsuma, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest, reliable service
Cheryl Buck and every mechanic that has ever serviced my Tucson are great!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/08/2018 06:15 AM


 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine. Our service team enjoys reading the praise.

We did it again!! Thank you for making us the #1 Hyundai Customer Satisfaction Service Center for the 1st quarter of 2018.




Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
WG
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William G.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quality service, friendly and personable service agents.
Service Agent Sheryl is excellent as always. Service was prompt and fast.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2018 03:07 PM


 We appreciate you taking the time to share your kind words with us and continued loyalty. We agree, Cheryl always goes above and beyond.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MS
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Micheal S.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous, professional; reasonable pricing; best service around
Quoted 1 1/2 hrs for 15,000 mile service; out in 70 minutes.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2018 12:01 PM


 We appreciate you taking the time to share your Genesis service experience with us and your continued loyalty to Genesis of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
GC
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Gail C.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept
The service personnel are friendly and go to great lengths to price excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/01/2018 12:00 PM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Saint Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service!
Staff is knowledgeable, professional and friendly. They provide detailed explanations in easy-to-understand terms and keep you informed throughout the service process.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/01/2018 11:59 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AL
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Anna L.
Jacksonville, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service.
Sales person was very helpful and worked hard to get me a good deal. Service is quick and staff is friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2018 05:35 AM


 We thank you for sharing your sales and service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RB
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Robert B.
Jacksonville, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
ALWAYS TOP DRAWER SERVICE
PROMPT,PROFESSIONAL IN EVERYWAY.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2018 05:35 AM


 We appreciate you sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RK
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Richard K.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional
Excellent service all the way around.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2018 12:15 PM


 Thank you for taking the time share your experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
DS
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Diana S.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
:)
another happy face
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2018 05:36 AM


 Thank you for the kind words and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JO
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James O.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service, good value
good service, good value
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2018 05:35 AM


 We thank you for sharing your service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
LT
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Letichi T.
Palatka, FL
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
My service experience
Thanks Hyundai for being so considerate!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2018 05:34 AM


 Thank you for sharing your service experience with us. Our apologies on the amount of time needed to diagnose your transmission concerns.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
VS
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Victoria S.
Saint Augustine, FL
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
verified customerVerified Customer
Category: Service
Latest Service
The service manager contacted me directly regarding the issues I had with a dirty front seat and the price of a map upgrade. She personally took care of the seat issue and also explained that the cost of a maps upgrade is beyond the local dealers control (i.e. a corporate decision). I certainly appreciate the quick response to my concerns and the amends - resolution. That's what I call responsive and great customer service. Thanks!
Recommended
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
VS
gravatar
Victoria S.
Saint Augustine, FL
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
verified customerVerified Customer
Category: Service
Latest Service
The service manager contacted me directly regarding the issues I had with a dirty front seat and the price of a map upgrade. She personally took care of the seat issue and also explained that the cost of a maps upgrade is beyond the local dealers control (i.e. a corporate decision). I certainly appreciate the quick response to my concerns and the amends - resolution. That's what I call responsive and great customer service. Thanks!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2018
Service Type: Maintenance
Category: Service
service and maps
they marked on sheet car was washed and front vacuumed, it was not. dark circle on seat, like a can was placed there..wasn’t happy.
the cost of updating maps is ridiculous, pay $34,000.00 for a vehicle and they don’t update maps not even once. only two issues, everything else is always good and acceptable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2018 11:34 AM


 Thank you for taking the time to share your experience with us and speak with Cheryl today. Our sincere apologies for the inconvenience we may have caused. We appreciate you allowing us the opportunity to make this right for you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
PJ
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Peter J.
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional work done on time in a friendly manner!
See Title!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2018 12:43 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JC
gravatar
James C.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St Augustine hyandai service review
Cordial and friendly and fairly quick service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/21/2018 09:08 AM


 We greatly appreciate you taking the time to share your experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
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