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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

Verified Customer
Saint Augustine, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service revue
communications
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/15/2017 07:50 AM


 We thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MA
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MICHAEL A.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My first time.
Prompt, professional, friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/14/2017 12:52 PM


 Thank you for taking the time to share your 1st service experience with us and the 5 star rating.
Happy Thanksgiving to you from all of us at Hyundai of St. Augustine

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
MN
gravatar
Martin N.
Miami, FL
2015 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
verified customerVerified Customer
Category: Service
service
service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/13/2017
Service Type: Repair
Category: Service
up until now service was great
could be better
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/15/2017 08:29 AM


 Thank you for speaking with Cheryl today. Our sincere apologies that we failed to deliver the service experience you have enjoyed in your previous visits. We take our customer service seriously and appreciate your feedback.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KZ
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Kathleen Z.
Ponte Vedra, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely, efficient, friendly, service
My service was just the way I wanted it to be. Quick, efficient, and carefree for me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/13/2017 06:48 AM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JS
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Joel S.
Saint Augustine, FL
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
dropped vehicle off at scheduled appointment time, went to lunch and car waiting to be picked up as promised when returned...great service...
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/10/2017 08:04 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
LB
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Lisa B.
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lisa
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/10/2017 06:12 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JC
gravatar
John C.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Competent and friendly service
Although I arrived at the service department unexpectedly, my car was diagnosed and serviced as soon as possible. I was very pleased with it.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2017 05:34 AM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2017
verified customerVerified Customer
Category: Service
changes
they did a good job
Recommended
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
See my comments
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 07:38 AM

 
 Thank you for speaking with Cheryl today and bringing this to our attention. Our parts manager will be updating his processes to inspect for recall parts versus appointments. Again, our apologies for any inconvenience this may have caused.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 07:06 AM

Thank you again, if Cheryl's follow up was to your satisfaction, a re-score to the original survey would be greatly appreciated.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
Satsuma, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service and friendly atmosphere
Everything I needed was finished in a timely manner and according to my needs.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 12:40 PM


 We thank you for sharing your kind words with us and a five star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
EH
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EDWARD H.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Location, Attitude
Great place to do business.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:28 AM


 Your kind words sharing your service experiences with us are greatly appreciated.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2017
verified customerVerified Customer
Category: Service
changes
they did a good job
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2017
Service Type: Repair
Category: Service
it doesn't
i had one strange trip
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 01:29 PM


Thank you for taking the time to speak with me today. Once again, my sincere apologies for any misunderstanding for the miscommunication from the technician. I personally have always enjoyed visiting with you and hope to see you again. Please contact me directly if I may be of further assistance.


Sincerely,
Joe King
Service and Parts Director
Joeking@hyundaiofstaugustine.org
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
JP
gravatar
JIMMIE P.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service people are great
Outstanding service department
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:26 AM


  We appreciate you taking the time to share your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A Good Day
Your service department staff is both friendly and professional. They do an exceptional job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:25 AM


  Thank you for the 5 star rating and taking the time to share your kind words with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Sales associate so professionally and friendly
Will alway continue go there for service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:33 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RO
gravatar
Randall O.
Saint Augustine, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent staff
Very good
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2017 01:06 PM


 We thank you for the 5 star rating and your kind words.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
gravatar
Verified Customer
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous, timely.
Good experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2017 10:27 AM

 
 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
EP
gravatar
Emily P.
St. Augustine, FL
2014 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible
Longest oil change ever!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2017 10:25 AM

Thank your for sharing your experience with us. Our sincere apologies for the uncharacteristic amount of time it took to complete your service. Cheryl will be reaching out to you.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 07:10 AM

Thank you again. If Cheryl's follow up was to your satisfaction, please re-score the original survey.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JL
gravatar
James L.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Hyundai dealer I've experienced.
I've enjoyed dealing with St. Augustine Hyundai for quite a few years, and now live in northwest Mississippi. The dealer I have to use up here makes me realize just how special St. Augustine Hyundai is, and I make it a point to have my car serviced at St. Augustine Hyundai whenever I'm back in St. Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/31/2017 12:06 PM


 Thank you for taking the time to share your kind words with us. I hope you make it a point to stop in say hello when you are in town.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
FP
gravatar
Floyd P.
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding personnel. Teamwork!
The team members realize that customer service is like the golden rule. They treat customers like their favorite family members.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/30/2017 06:12 AM


 Thank you for taking the time to share your experiences with us and your long time loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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