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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

MB
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Mary B.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and friendly service
They are always prompt and friendly in service area
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/04/2016 02:50 PM

We appreciate you sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Upset this time
Might try again
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/04/2016 01:01 PM

Our apologies for the inconvenience we caused you. We appreciate you and your feedback as this was addressed with our car care team to make sure to clean any residual oil from the crevices in the lower shields. We understand your frustration and hope our previous service history will allow us the opportunity to provide you with the confidence to continue maintaining your vehicle with us. Once again, we are sorry and can only hope you give us a second chance. Please feel free to contact me personally if I may ever by of assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
GM
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Gerard M.
Daytona Beach, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The people working for you are the best by far, they are knowledgeable & courteous,
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/04/2016 05:55 AM

Thank you for sharing your kind words and your continued loyalty to Hyundai of St. Augustine. Our customers are the BEST in the world.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
HH
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Hanley H.
Pomona Park, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
BEST SERVICE TO DATE
TOOK ME IN RIGHT AWAY AND FINISHED IN A TIMELY MANNER. EXPLAINED EVERYTHING ABOUT THE SERVICE AND GAVE ME A FREE CARWASH. ALSO , COFFEE, SNACKS AND TV WERE AVAILABLE IN THE WAITING ROOM.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2016 12:58 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JC
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John C.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous Service
Great!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2016 05:35 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
everyone was very nice
great service department
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/02/2016 06:34 AM

Thank you for your kind words sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EE
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Esther E.
Jacksonville, FL
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt courteous service.
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/02/2016 06:32 AM

We appreciate you sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
WB
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Wallace B.
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency and pleasantness.
Already stated on previous screen. Why are you asking again?
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/02/2016 06:25 AM

Thank you for taking the time to share your kind words describing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
FF
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Frank F.
Palatka, FL
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasure
Pleasure to do business with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/31/2016 02:17 PM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
LC
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LEWIS C.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Never had a problem on a call to service deptmt. always tried to fit me in as available.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/31/2016 06:31 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
AK
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ANNE K.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Cheryl let me know that the service required would take longer than anticipated, and arranged a loaner car for me with great efficiency. I truly appreciated this as my time was limited and I was able to meet my obligations without concern and on time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/31/2016 06:18 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. We value you and your time.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JL
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Joseph L.
Palm Coast, FL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient & thorough.
Excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/27/2016 05:49 AM

We thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RS
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Robert S.
Palm Coast, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satna Fe 10/19/2016
Thanks again to people at St Aug Hyundai for taking care of me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2016 07:46 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
EH
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Edwin H.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review - what else?
I'm very pleased with the visit. Everyone is friendly and courteous. Car was
in and out quickly and waiting was comfortable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2016 07:45 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.  

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
SH
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Stacey H.
Saint Johns, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service is always great and dependable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2016 07:32 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RO
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Robert O.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Plan on waiting over an hour for oil changed
We consistently have to wait an hour to two hours every time we get our oil changed. This is after scheduling appointments. We try to get the first appointment of the day, and we still have to wait. This has been going on for years. The only reason I continue is bc only Hyundai dealerships can credit a gas card to adjust for a miscalculation of miles per gallon by Hyundai when we purchased the car.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/27/2016 09:57 AM

Thank you for your candid feedback as this helps us in enhancing our processes. Looking at your previous history it shows we had to perform open recalls/campaigns as well as the oil changes and tire rotations needed. On this visit, additional time was needed to diagnose a tire pressure light on the dash. The extra time to service your vehicle is due to the additional repairs,diagnosis and recall/campaigns on top of the oil changes. Our sincere apologies for this not being explained to you. Your advisor will be reaching out to speak with you. Please feel free to contact me if I may ever be of assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@Hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Elantra
Fixed my recall quickly and cleaned my car!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2016 07:42 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
WS
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William S.
Jacksonville Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, courteous and professional
Great experience
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2016 07:41 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
EB
gravatar
Elizabeth B.
St. Augustine, FL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best serve department!
Fast, reliable service with a great and friendly staff. I love the free car wash too!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2016 12:49 PM

Thank you for your kind words and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
gravatar
Marc B.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people.
Above average facility.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2016 01:05 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
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