Verified CustomerGeorge, thank you for the great review. We're so glad that you had a friendly experience and got to meet some of our helpful staff members. It sounds like this isn't the first good experience that you've had with us, and we're very happy to hear that. Thank you for choosing Mike White Ford and we look forward to serving you and your F350 again in the future!
Verified CustomerBrad, thank you for the great review! We always want to make sure that you are completely taken care of and it sounds like that was the case! Thank you for choosing Mike White Ford. If you need any more help, don't hesitate to reach out again!
Verified CustomerBill, thank you for the good review! We're very proud of our mechanics and so glad that your needs were taken care of. Thank you for choosing Mike White Ford. We look forward to serving you and your Explorer again in the future!
Verified CustomerKathy, thank you for giving us the opportunity to re-inspect the vehicle and try to serve you better. If you have any further concerns, please do not hesitate to contact Ed Baker (service manager) or Chelsea White (assistant service manager) at (208) 664-9211, either of them would be more than happy to assist you. We hope that you'll give us the opportunity to serve you again in the future and appreciate your openness with this review.
Verified CustomerWilliam, thank you so much for the great review! We're so glad that we were able to take care of your recall and perform the multipoint inspection for you. Making sure that our customers feel safe and confident in their vehicles is our #1 priority. Thank you for choosing Mike White Ford, and we hope that your wife continues to enjoy driving her Explorer!
Verified CustomerBrenda, thank you for the excellent review! We're so glad that you've chosen to give us the opportunity to serve you! We're also glad that your first few interactions with sales, service and reception have been pleasant ones. We look forward to serving you and your Expedition again in the future!
Verified CustomerDaniel, thank you for the excellent review! We agree - Christian is awesome and we'll make sure to let him know you said so! We're so glad that you had a great service experience and thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerCorby, I apologize that this reply took so long. I wanted to fully understand what happened and that needed several parties to be consulted.
When your vehicle first began having issues, we took it to Aspen sound, due to the added accessories. They were unable to find an issue. However, after the issue duplicated itself, instead of taking it back to Aspen, we looked at our own shop where we diagnosed a starter issue due to the aftermarket accessories and the start/stop technology.
We apologize. We should have diagnosed the vehicle at our own shop first before taking the vehicle to Aspen.
The vehicle runs perfectly, now that it has been correctly diagnosed and fixed.
We would also like to apologize for the lack of communication. Your vehicle required the involvement of several departments and sometimes the right hand and the left hand need to communicate better. This is something that we are committed to improving.
Your comment about the windows is entirely valid and is something that will be reviewed with the appropriate parties. Thank you for bringing that to our attention.
Overall, it is plain to see that your experience didn't meet your expectations or ours. We thank you for your honest feedback and will strive to continuously improve.
Verified CustomerPatrick, thank you so much for the great review. We're so glad that we were able to get you taken care of quickly and easily. Thank you so much for choosing Mike White Ford! We look forward to serving you and your Ranger again in the future.
Verified CustomerDebbie, thank you so much for the great review! We're so glad that your service experience was prompt and courteous! That's what we like to hear! Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!
Verified CustomerAnonymous, thank you for the kind review. We'd love for your next experience with us to be a true 5 star occasision. Please don't hesitate to consider Mike White Ford for any of your future needs!
Verified CustomerLarry, thank you so much for the excellent review! We're so glad to hear that you had a great experience and you can always count on a free car wash afterwards. We look forward to serving you again in the future. Thank you for choosing Mike White Ford!
Verified CustomerMollie, thank you so much for the phenomenal review. We're so glad that you had such a great experience and will pass your kind words along to both Jesse and Christian. We look forward to serving you for as long as you own your vehicle and hopefully into your next as well. Thank you for choosing Mike White Ford.
Verified CustomerBrandon, thank you so much for your review! We're very proud of our service department and are so glad to hear that your experience went very smoothly. Thank you for choosing Mike White Ford, we look forward to serving you again!
Verified CustomerCathy, thank you so much for the kind review. We are so glad that you felt updated and kept in the loop. We will make sure to pass your kind words along to Christian, who we agree is very customer service oriented. Thank you for giving us the chance to serve you and we look forward to serving you again in the future.
Verified CustomerSally, thank you for the excellent review! We're so glad that your experience kept you informed every step of the way. Always feel free to ask questions! We love to share information with customers regarding vehicles because we are passionate about them! Thank you for giving us the chance to serve you and we look forward to serving you again in the future!
Verified CustomerMarla, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving both yourself and Emmitt in the future and appreciate you choosing to do business with us!
Verified CustomerGordon, thank you for choosing Mike White Ford. I apologize that the problem was not identified on your first visit but am very glad that we were able to help you out on your second visit. Your concern on timing is valid and I will make sure that the Service Manager is aware. We strive for every experience to be a 5 star experience and it's clear that we failed in that endeavor for you. We hope that you will give us the opportunity to deliver a 5 star experience to you in the future.
Verified CustomerBrett, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!
Verified CustomerBilly, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!
