CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(485 reviews)
79

TD
gravatar
THOMAS D.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2020
verified customerVerified Customer
Category: Service
Service in check engine light
Great service; gentleman forgot to give me the complimentary car wash coupon, but then again I forgot to
Ask for it!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2020 02:04 PM

Thomas, thank you for the great review! We're so sorry that you didn't get your car wash coupon! We'd love to mail it out to you. All you need to do is reply to marketing@mikewhitefordcda.com and we'll get one out to you with our compliments! Thank you for letting us know! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RF
gravatar
RICK F.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020
verified customerVerified Customer
Category: Service
Very accommodating
The folks at Mike white ford are very pleasant and accommodating, fair and responsible.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:37 PM

Rick, thank you for the fantastic review! We're so glad that you found our team to be pleasant and accommodating! We live by the "treat others the way you'd like to be treated" philosophy. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CD
gravatar
CHRISTOPHER D.
Pinehurst, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customerVerified Customer
Category: Service
fast service
very excellent service dept
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/23/2020 03:18 PM

Christopher, thank you for the excellent review! We're very proud of our service department and are so glad that you enjoyed your speedy visit with us! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


EK
gravatar
EUGENE K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
verified customerVerified Customer
Category: Service
Above and beyond
Long story, short version, bought a new travel trailer, brakes will not work. RV says it is my Ford not their trailer. Two trips to the RV dealer, still my ford is the problem. So left vehicle at Ford service and they went over it completely and to gave it a clean bill of health. Back to RV dealer, they said nope it is Ford not us. That's when I called backed to Christian Hanson my service advisor. He went way out of the way to help me out, asked me to bring both my vehicle and the trailer back to them and he would see what he could do for me. He and one of the techs went back over everything, trailer, vehicle you name it they checked it with me right there. They showed where it had to be the trailer not the vehicle for sure. So back I went to the RV dealer with knowledge that I didn't have before and two hours later, guess what it was the trailer not the the vehicle, but Christian went out of his way to ensure that they could do everything possible to solve my problem. Just don't find service like that anymore, absolutely outstanding. Thanks Christian, I really appreciated it.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2020 02:55 PM

Eugene, thank you for the 5 star review! We are so sorry that you had to go through that! That's a very frustrating situation! We're so glad that Christian and the tech were able to narrow down the issue! We'll be sure to pass along your kind words to them! We hope that the RV dealer was able to help with the trailer! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GM
gravatar
GREGORY M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Excellent service as usual.
They always treat me and my vehicles right.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2020 01:40 PM

Gregory, thank you for the excellent review! We're so glad that this was another, in a long run of successful visits! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020
verified customerVerified Customer
Category: Service
Great with all models!
Brought in my Subaru and was pleased I did. Christian got my oil change done and wipers done. Most importantly, my horn works again! Beep beep! Thank you Christian and the entire excellent service department.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2020 01:31 PM

Anonymous, thank you for the 5 star review! We really do love all makes and models and are proud to work on them. We will be sure to pass along your kind words to both Christian and the whole department. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RT
gravatar
RICHARD T.
Athol, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2020
verified customerVerified Customer
Category: Service
When it comes to the things they tell you when it comes to buying a car is you get every thing and then when it comes to getting things replaced when they fall off on the high way they could care less!
Terrible DEALERSHIP I wouldn't send any of my friends to this place !!! I have a message on my phone from there service dept. that they would split the cost on a part because apparently a BUMPER TO BUMPER warranty on a car doesn't mean S !!!!. There smooth talking salesmen are there for you when you spend MONEY but when it comes to you saying that's what you told me they say I DIDN'T SAY THAT I WOULD NEVER SAY THAT!! Typical salesman they would probably rip there own mom and dad off. Getting ready to buy a new truck probably go to another Ford dealer. Been buying fords since 1979 my forth truck. MAYBE it's time to go to another brand if ford doesn't honor a BUMPER TO BUMPER WARRANTY!!!
Not Recommended

LW
gravatar
LESTER W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
verified customerVerified Customer
Category: Service
good job Christian!
I brought my truck in for service and you guys did a excellent job. It is now working as it should!
Thank you,
Les White
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/03/2020 03:56 PM

Les, thank you for the excellent review! We're so glad that your truck is back in tip-top condition! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CE
gravatar
CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
verified customerVerified Customer
Category: Service
Warranty Repairs
The mechics identified the issue during routine work and repaired in a new appointment
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/03/2020 02:55 PM

Curtiss, thank you for the 5 star review! We're so glad that we were able to solve the issue and make sure that your Focus was back on the road as soon as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HG
gravatar
HOLLY G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
verified customerVerified Customer
Category: Service
Truck service
Always a good feeling after a service to know that my vehicle has been serviced and inspected by a trained group.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/26/2020 03:57 PM

Holly, thank you for the kind review! We truly love taking care of our amazing customers and their vehicles! Thank you for giving us the opportunity to serve you! We look forward to serving you and your F-150 again in the future!


ED
gravatar
ERIC D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
verified customerVerified Customer
Category: Service
excellent service department
once again the service department gets my truck back to me sooner than expected. Mike White ford people are all top notch!! Thank you for your excellent service!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 10:07 AM

Eric, thank you for the excellent review! We're so proud of our service department and glad that they were able to beat expectations. It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RS
gravatar
ROBERT S.
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020
verified customerVerified Customer
Category: Service
Great Service
Very Personable staff and very quick service. Quality work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 11:13 AM

Robert, thank you for the great review! We're very proud of our staff and so glad that you enjoyed their work! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


IM
gravatar
IRA M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
verified customerVerified Customer
Category: Service
Awesome customer service
your staff is wonderful. I called about srvice needed nd they got me inrighy a way.

the only problrm I have is, my husband is Ira. This is MY CAR and this is my e-mail address.
you need to update your system and address the correct the person by their correcy name.

Pamela Moore
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/05/2020 03:27 PM

Pamela, thank you for the awesome review! I'm so sorry about the email mixup. It's possible that when the vehicle was purchased originally, his name appeared first on the contract. If so, our service program isn't smart enough to be able to print two names. Either way, I apologize and will have them to do their best to rectify the issue. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JB
gravatar
JAMES B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customerVerified Customer
Category: Service
Great service
?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:41 AM

James, thank you for the 5 star review! We're so glad that you had a great service experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MS
gravatar
MICHAL S.
Spokane, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2020
verified customerVerified Customer
Category: Service
Recall, clutch issues and battery indicator
We brought the car on Sun, left the key on the lockbox and been take care of. Repairs done way before the anticipated completion date and everything communicated to us. The only issue was that the battery indicator is still on. Yet it wasn't clear from the papers if it was included in the scope.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/10/2020 12:21 PM

Michael, thank you for giving us the opportunity to speak with you and clear up the situation. We appreciate you giving us the time to make it right and look forward to serving you again in the future.


KB
gravatar
KEVAN B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
verified customerVerified Customer
Category: Service
Just a nice simple transaction, just the way I like them.
Was able to come in the same day and get things handled without any difficulty. Mr. Christian took care of things no problem.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2020 04:21 PM

Kevan, thank you for the nice review! We try to keep things simple and clear for everyone's sake! We'll make sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JM
gravatar
JOYCE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
verified customerVerified Customer
Category: Service
good work
You fixed my noise car, said it had a rock some where.
But once you put the car up on the Hoist.
Rock came out and you guys continue to look things over which is awesome
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/20/2020 04:40 PM

Joyce, thank you for the awesome review! We're so glad that we were able to fix your geological issue and make sure all was well with your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
verified customerVerified Customer
Category: Service
Fast and friendly
They got my truck in fast and took care of the problem. Very helpful!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2020 04:06 PM

Anonymous, thank you for the great review! Fast and friendly are two things that we strive for! We're so glad that we were able to take good care of your truck! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Priest River, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/14/2020
verified customerVerified Customer
Category: Service
New purchase
It is always stressful dealing with care dealers, dealing with Mike White wasn’t as stressful as others. If you could take salesmen it would be more enjoyable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/14/2020 01:07 PM

Anonymous, we're so sorry to hear that you had a stressful experience during your purchase. Although we're glad to hear that we're not as stressful as others, we'd prefer to not be stressful at all. We'd love to talk with you to see how we could have made your experience better. We're always striving to improve and need feedback in order to do so. Please call (208) 664-9211 and ask for Bill (General Sales Manager) or you can reply directly to this email with any suggestions or direct feedback about your salesperson/experience. Thank you for being open and helping us improve the process for all.


VG
gravatar
VERNON G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Outstanding
As always. The very best service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2020 03:57 PM

Vernon, thank you for the outstanding review! It is truly our pleasure to have the opportunity to serve you every time! You are always welcome! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.