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JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

JR
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June R.
West Islip, NY
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
June
Everyone is very pleasant, knowledgeable and takes pride in their work. Service advisor, John Grosso, always goes above and beyond to make sure my car is safe for me to drive. Thank you so much John.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 09/13/2017 09:01 AM

June,

Atlantic Hyundai greatly appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
DM
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Denny M.
Brentwood, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything
Yes
Recommended
BRIANNA H. from Atlantic Hyundai responded on 09/14/2017 07:22 AM

Denny,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
RF
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Robert F.
Stony Brook, NY
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service at Atlantic Hyundai
Our service John Grasso was great. Very thorough and explained everything very well
Recommended
BRIANNA H. from Atlantic Hyundai responded on 09/09/2017 04:29 AM

Robert,

Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
VA
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Vincent A.
West Islip, NY
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Service was routine, but my service advisor, Mr. Grosso stated that I needed to address additional issues; I would like a record of these issues emailed to me.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/09/2017 05:03 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
SO
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Stacy O.
East Patchogue, NY
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Worry Maintenance Plan (NWMP)
I purchased the NWMP earlier in the year and only received a faction of the services for which I prepaid. My tires were not filled with nitro as promised, the vehicle was not washed and I did not get a computerized printout of factory systems. In addition, I reported that three blinker lights blew in the last 6 months; the passenger blinker was out on August 25. I asked that the circuit be checked to see if there was a problem. The technician simply replaced the bulb and charged me for it. The car is only two years old. I suspect the bulb will blow again soon. As usual, I did not feel like a valued Genesis owner (and four time Hyundai owner) after the service appointment.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 09/08/2017 04:05 AM

THANK YOU FOR THE REVIEW. YOUR INPUT IS IMPORTANT TO US

Employees worked with
JG
JOHN J GROSSO
DP
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Denisann P.
Commack, NY
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The profressionalism of the staff and how friendly they all are.
I would definitely recommend this business to anyone looking for a new car or a place to service their car.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/06/2017 07:07 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
GT
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Gerri T.
Bay Shore, NY
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wind shield replacement
wind shield could have been cleaned. Also scuff marks on the inside of the door frame.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/06/2017 07:06 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
LE
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Louis E.
Patchogue, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous attentive service Plus I love the vehicle
This is my fourth vehicle with this company 4 of the best cars I've ever driven and I've had some pretty fantastic cars... these cars are trouble-free great-looking extremely comfortable to drive spacious and reliable great dealership excellent deals courteous attentive service can't beat that... can't ask for more than that ..very happy with this entire situation
Recommended
RICHARD M. from Atlantic Hyundai responded on 09/05/2017 04:38 AM

THANK YOU SO MUCH FOR THE REVIEW. IT MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Deer Park, NY
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
returning phone call
they could be better with returning phone call but other then that they were great .
Recommended
RICHARD M. from Atlantic Hyundai responded on 09/05/2017 04:10 AM

thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
YT
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Yvette T.
Deer Park, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I can wait while my car is being serviced
I like that I can wait while my car is being serviced
Recommended
RICHARD M. from Atlantic Hyundai responded on 09/05/2017 04:09 AM

thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Deer Park, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Stellar Service !
Always a pleasure having my vehicles serviced here. This dealership is the reason I will be purchasing my third Hyundai in three years here.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/02/2017 04:09 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
RW
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Ronald W.
Central Islip, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
What a dealership experience is supposed to be !!
This is how a service department is supposed to be. Easy in and easy out. Completely hassle free.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/02/2017 04:08 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
RV
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Rosa V.
Brentwood, NY
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service was excellent as well as timing. Thanks.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/02/2017 04:08 AM

THANK YOU FOR HE REVIEW

JOHN J G. from Atlantic Hyundai responded on 09/02/2017 04:08 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
BM
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Brent M.
Ronkonkoma, NY
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Much better than last time.
Recommended
BRIANNA H. from Atlantic Hyundai responded on 08/31/2017 07:25 AM

Brent,

Thank you for the constructive criticism, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
PJ
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Paul J.
Fort Salonga, NY
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
thank you
Recommended
JOHN J G. from Atlantic Hyundai responded on 08/30/2017 04:00 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
JM
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Joseph M.
Hauppauge, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great visit
In and out in about an hour. Had a great visit
Recommended
JOHN J G. from Atlantic Hyundai responded on 08/30/2017 04:00 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
JB
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Jeffrey B.
Bellmore, NY
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
In and out quickly
Recommended
JOHN J G. from Atlantic Hyundai responded on 08/30/2017 04:00 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
OL
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Olivia L.
Brightwaters, NY
2011 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Save your time and money
I'm only giving two stars because all the work done to my car was actually covered under warranty. Other than that I wouldn't give any stars at all. Might I add part of my warranty promises me a rental car while mine is in the shop, this is the second time I was denied or not offered a rental (this time it was not a big deal since I can take the train to work). I've had issues with this dealership in the past and cringe every time I have to deal with them. The mechanic never called when he said he would and was very difficult to get in contact with. I eventually got in touch with him and he said my car would be ready in the morning and to call in the AM to confirm the time. I wasn't able to get through. When I decided to show up, he was busy chatting up some woman and barely gave me the time of day. I told him I left voicemails and only then did he say email is the best way to contact him. Made me wait half an hour for my car to be ready, I was mad because at this point it was 2pm. It wasn't like I showed up at 10am - he said it would be ready in the morning. It was "customer appreciation day" which meant a BBQ and other activities so obviously no one there was concerned with the work they had to do that day. You're also getting two stars because you at least fed me while I had to wait.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/30/2017 04:01 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
EC
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Evelyn C.
Brentwood, NY
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Yes
Recommended
BRIANNA H. from Atlantic Hyundai responded on 08/26/2017 06:35 AM

Evelyn,

Atlantic Hyundai greatly appreciates your business, please continue to work with John Grosso for all of your future service needs!

Employees worked with
JG
JOHN J GROSSO
GV
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Giuseppe V.
Brightwaters, NY
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous, commitment and convinient service. Very proud and happy to return every time. Thank you!
I would like the rep John in service dept. to be recognized for truly going above and beyond! Really, really!!! There must have been a delay in the service portal online from the day before the appointment because when I arrived on said date, the attendant informed me there was no such appointment. John was there to 'make it right' with little to no waiting, he immediately made sure that my vehicle was serviced and very quickly as well. I sure hope to buy him an ice cold beer one day. Thanks John!
Recommended
JOHN J G. from Atlantic Hyundai responded on 08/26/2017 03:51 AM

THANK YOU SO MUCH FOR THE REVIEW. IT MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
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