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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

JJ
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Jennifer J.
Amityville, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great
Recommended
RICHARD M. from Atlantic Hyundai responded on 08/05/2017 09:11 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
TG
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Timothy G.
Deer Park, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality and how you deliver customer service
My experience was good. They got my car in and out in a timely matter. But I have found a couple of scratches on my driver side that I haven't seen before
Recommended
JOHN J G. from Atlantic Hyundai responded on 08/02/2017 04:10 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Merrick, NY
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Work completed in a timely manner
Service staff pridessional
Recommended
JOHN J G. from Atlantic Hyundai responded on 08/02/2017 04:09 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
SS
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Sam S.
Lindenhurst, NY
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and timely
Staff was friendly and car was ready in time frame quoted
Recommended
JOHN J G. from Atlantic Hyundai responded on 08/02/2017 04:09 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Merrick, NY
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Still don't know exactly why my car needed to be repaired
I had to choose between yes and no when I would have said maybe, in stead of saying no. Whatever was fixed was no charge... And that's good
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/03/2017 05:36 AM

Sue, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
AF
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Alfred F.
Copiague, NY
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Customer
Another great job by the service department and John Grasso who was very professional and courteous. And he address all my issues correctly.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/02/2017 08:14 AM

Alfred, thank you for taking the time to provide feedback from your recent service visit, Please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
AH
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Annette H.
West Islip, NY
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It is a great place for service it just is overbooked and the wait time was very long. If it was not for the recall I would have gone to Jiffy Lube and be done in 20 minutes, I was there 3 hours.
Wait time was way too long - nothing else to say.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/02/2017 08:10 AM

Annette, Atlantic Hyundai would like to apologize for the excessive wait time that you experienced during your recent service visit. Please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
GG
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Gerald G.
Massapequa Park, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
2014 traded in for a 2017
I traded this 2014 Sonata in for a 2017 Sonata
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/02/2017 08:07 AM

Gerald, thank you for taking the time to provide feedback on your recent visit, Please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
AC
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Annette C.
West Islip, NY
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great
We are always pleased with this service department. John Grosso usually takes care of us.
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/31/2017 03:58 AM

THANK YOU FOR THE REVIEW. MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Lindenhurst, NY
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast
Job was completed promptly.
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/28/2017 04:06 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Sayville, NY
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice people, slow service
The people that work here are nice, but the service takes wayyyyyyy too long.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/27/2017 10:08 AM

Krista, thank you for taking the time to provide feedback on your recent service visit, We are working on improvements that will help you and all of our customer to minimize wait time, Atlantic Hyundai appreciates your patients and look forward to these improvements. Please continue to work with John Grosso for all of your service needs 

Employees worked with
JG
JOHN J GROSSO
HM
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Henry M.
Islip Terrace, NY
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very accommodating.
Heck, it was only a recall, but I was treated fairly quick and friendly. Glad I didn't have to pay the bill they gave me. Dealerships do charge quite a bit for repairs.
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/25/2017 03:57 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
MD
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Michael D.
Ronkonkoma, NY
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
no loaner cars
you should offer a loaner for anyone who has to be there for more than an half hour
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 07/25/2017 03:56 AM

THANK FOR THE REVIEW. WE DO STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI. PLEASE FEEL FREE TO CONTACT ME FOR FUTURE SERVICE NEEDS

Employees worked with
JG
JOHN J GROSSO
PP
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Patricia P.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Accommodating fast and efficient. Friendly environment. John once again was terrific spent the time to explain to me what was going to be done. I asked when car would be ready he told me 930am I was back in my car by 920am. Service and staff excellent
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/24/2017 04:15 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
ND
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Nathan D.
Wyandanch, NY
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr Nathan D
Nice people that helps, free coffee donuts, and bagels. clean waiting room.
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/24/2017 04:14 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
ST
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Shannon T.
Bay Shore, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Tim the service manager
Shannon t
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 07/22/2017 03:55 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Holbrook, NY
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything as expected
John Grosso continues to provide excellent service and always takes the time to explain what needs to be done.
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/22/2017 03:54 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
JM
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Jeanine M.
West Babylon, NY
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Open communication +
I was given a number of options
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/20/2017 10:23 AM

Jeanine, thank you for taking the time to provide feedback on your recent service visit. Please continue to work with John Grosso for all future service repairs.

Employees worked with
JG
JOHN J GROSSO
DR
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Dyane R.
Brentwood, NY
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Try a Hyundai
Good Service, They aim to please.
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/19/2017 03:56 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
EV
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Elenor V.
Palm Harbor, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The way I was treated
The way I was treated
Recommended
JOHN J G. from Atlantic Hyundai responded on 07/18/2017 04:02 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
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