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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

SB
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customerVerified Customer
Category: Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recommended
Employees worked with
JG
JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always accommodating
From start to finish, John Grosso makes taking care of my car a breeze. He explains everything, works with you to prioritize repairs and doesn’t rush you to make a decision.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 01/02/2020 05:10 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
verified customerVerified Customer
Category: Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
verified customerVerified Customer
Category: Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/26/2019
Service Type: Maintenance
Category: Service
Takes forever and lacks communication
The amount of time it takes to complete service even when you have an appointment is ridiculous. There is a definite lack of communication as well.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/27/2019 03:20 PM

Gina, thank you for taking the time to provide feedback on your recent service visit. I look forward to hearing back from you to discuss the concerns during your recent visit. 

Employees worked with
JG
JOHN J GROSSO
AF
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Alfred F.
Copiague, NY
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I went in for a oil change and tire rotation got in and out quickly John Grasso is an excellent service manager. Service director Tim Turnbull is friendly and greets you to make sure all is good
Recommended
VICTORIA V. from Atlantic Hyundai responded on 12/16/2019 05:43 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
SB
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2020
verified customerVerified Customer
Category: Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/06/2019
Service Type: Maintenance
Category: Service
Not a happy customer!
This was the first time getting oil change there, and there was no one around to tell me where to go. And waiting an hour and a half was ridiculous! And then the fellas that bring your car to you when its finished were sleeping on their desks and I couldnt see them because the counter/desks are high, so I stood there for 5-10 minutes! And an explanation as to what was even done! Were all the fluids ok or filled? Were the tires rotated? If not when do they get rotated? Do I need oil change at 3000 or 5000? Not a good experience!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 12/06/2019 11:20 AM

Susan,
 
Thank you for taking the time to fill out our survey. We apologize about the inconvenience you experienced. We are looking into your service and will contact you 

Employees worked with
JG
JOHN J GROSSO
CG
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Cheryl G.
Holbrook, NY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another positive experience
John Grosso continues to make the process of taking care of our car a breeze. From making the appointment to prioritizing repairs and making educated decisions, John treats us like we are family!

Highly recommend John and the auto mall for all your automotive needs!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 11/20/2019 07:09 PM

Cheryl,

 Thank you so much for those kind words. Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with great customer service.

Employees worked with
JG
JOHN J GROSSO
ML
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Michael L.
North Merrick, NY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
good experience
called in to get my new windshield calibrated as required. John Grosso was the customer service rep and he was outstanding. he dealt with the insurance company to insure that all aspects of my claim were properly covered. could not ask for a better experience. Thanks John,
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 11/08/2019 05:38 AM

Michael,

 Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5-star service. 

Employees worked with
JG
JOHN J GROSSO
HR
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Helen R.
East Northport, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super efficient
Everyone very friendly, love the fact you have complimentary coffee and bagels while waiting.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 10/23/2019 04:05 AM

Helen, 
Thank you for the great feedback! Atlantic Hyundai service is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 star service 

Employees worked with
JG
JOHN J GROSSO
FG
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Francine G.
Oakdale, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Your service department is excellent!
John Grosso, my service advisor is an invaluable asset to your dealership. He takes time to make you feel you are a valued customer. Thank you.
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/09/2019 04:25 AM

Fran, what a nice review. You are so good to me. Thank you

Employees worked with
JG
JOHN J GROSSO
PS
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Pamela S.
Lindenhurst, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Always excellent service at Atlantic Hyundai. John Grasso is the best. Always helpful and gets the job done.
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/09/2019 04:26 AM

Thank you so much for such a nice review

Employees worked with
JG
JOHN J GROSSO
CS
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Cynthia S.
Islip Terrace, NY
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/05/2019 05:02 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Sayville, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
5 star service
Great customer service
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/02/2019 05:14 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
KR
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Kathy R.
Central Islip, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
They did a great job on my car and customer service was great. Only problem I had they fastened my bottom shield up perfect but front shield when I got home was not secure half hanging. Otherwise I was happy with service
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/02/2019 05:15 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
From making the appointment, to obtaining a rental car, to explaining necessary repairs and cost factors, dealing with John Grosso makes things easy. Always a good experience with John at Atlantic.
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/02/2019 05:15 AM

Thank you for the review

Employees worked with
JG
JOHN J GROSSO
DS
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Donald S.
Lindenhurst, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
took it in for inspection ,very fast
Recommended
VICTORIA V. from Atlantic Hyundai responded on 10/02/2019 05:08 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
NS
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Nicholas S.
West Islip, NY
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
John Grosso is a class act in providing incredible customer service. He always has the customer in mind and works hard to ensure that Hyundai clients have the best possible experience.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/27/2019 05:30 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
VG
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Vincent G.
Babylon, NY
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service was Top Notch
I was greeted right away. My vehicle was checked in quickly and forwarded to the service writer. The Service writer was Professional and explained everything clearly. The work needed was done quickly and professionally. I highly recommend Atlantic Hyundai Service. In particular John G and Tim T.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/18/2019 04:26 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
ED
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Edward D.
Port Washington, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
John Grosso - the best!
Hyundai Serrvice Technician John Grosso has taken care of me and my son Mark 's Hyundais for the past several years,. He is the consummate customer service technician. He's very knowledgeable of the various Hyundai products, has excellent "people skills", and treats his customers with dignity and respect. There are other Hyundai dealerships closer to my home, but I will only go to Atlantic Hyundai to both service and purchase my cars. And I have people like John Grosso to thank for that. In short, he is the best!
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/18/2019 04:26 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
MP
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M P.
Commack, NY
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Advisors, mechanics, and everyone involved in my experience.
Atlantic Hyundai was the best in every way. Everyone was knowledgeable and kind. I would highly recommend coming here.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/16/2019 05:14 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
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