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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

Verified Customer
Ponte Vedra, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Service
Great Service
The Service was great, all items needed was done in a timely fashion.
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
Verified Customer
Ponte Vedra, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Service
Great Service
The Service was great, all items needed was done in a timely fashion.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2021
Service Type: Maintenance
Category: Service
Could.have been better
They have a problem with making appointments. It failed once when called the dealer and made appointment, arrived and told I did not have an appointment. The second time I made appointment on line received a date and time, it was confirmed. Then got another notice this time the time was different. When called to dealership they had not record of my appointment. Called the supervisor for service department and he got me an appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/20/2021 08:57 AM

 Thank you for taking the time to share your service experience with us and for bringing this to our attention. Our sincere apologies for any inconvenience this may have caused and we have reached out to our reservation company for answers. Justin, your service consultant will be following up with you as we are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
TG
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Thomas G.
Saint Augustine, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai of St. Augustine = Exceptional Dealership
Nearing 70 y/o so I have done business with many car dealerships in numerous different cities and Hyundai of St. Augustine is by far the best car dealership I have ever encountered. Starting with New Car Sales, they are not pushy and listen to what your objectives are in purchasing a new car and their prices are very competitive with other dealerships and they don't load new cars up with dealer add-ons like paint and/or fabric protection, pin strips and things like that.

The finance people are very professional and do not aggressively push extended warranty or service packages.

The service department is great and everyone from the Service Manager, Service Advisors and Service Technicians are very professional and helpful and are very clear as to what service and/or repairs are going to cost and their service prices are very competitive with independent auto repair shops.

No dealership is perfect but after many new cars this is the best one I have done business with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2021 06:49 AM

 We greatly appreciate you taking the time to share your experiences with us and your kind words. Our dealership teams are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service aDepartment
Good Service Advisor Timely return of car
after car servicing and car wash.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/02/2021 01:48 PM

Thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KP
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Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
The service manager,Joe King, was exceptionally helpful in resolving the problem with my car.
Many thanks!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2021 12:54 PM

 We greatly appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MR
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Michelle R.
Saint Augustine, FL
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good but curious of free service not performing work till you have to pay
Not sure why they didn’t address the new noise while under complimentary service! Makes you feel as though they’re waiting till you have to pay
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/14/2021 10:10 AM

 Thank you for taking the time to share your service experience with us. Justin, your service consultant will be following up with you shortly. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JB
gravatar
James B.
Ponte Vedra, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Why we like Hyundai of St.Augustine
We are very pleased with service department,
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2021 06:23 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our Service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
the service was good as always
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/02/2021 08:37 AM

We greatly appreciate you taking the time to share your service experience and speaking with Justin. We utilize your candid feedback to help us continually improve our processes. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JT
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Jose T.
Palm Coast, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
quick and friendly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2021 11:58 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
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Kerry M.
St. Augustine, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good personable service
Took care of all problems and concerns
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2021 06:18 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SN
gravatar
Stanley N.
Palm Coast, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
First visit
As a first time purchaser of a Hyundai product I was very impressed with the service dept.
I was told a time service would be completed and it was completed well before that time which surprised me. The shuttle service was great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2021 12:50 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SW
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Sherry W.
St. Augustine, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/26/2021 12:41 PM

 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
GP
gravatar
Gary P.
St. Augustine, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service and personal
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/22/2021 12:16 PM

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Easy to schedule appointment time, clear and concise recommendation for required service, and service completed within estimated wait time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/16/2021 05:51 AM

 We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
gravatar
Michael B.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent car & service
The Elantra is a comfortable, economical and well designed car.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/07/2021 07:02 AM

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CM
gravatar
Chris M.
Saint Augustine, FL
2014 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Category: Service
Wonderful customer service.
I truly believe that Hyundai of Saint Augustine really does care about their customers and providing the best service. The have had my business since I moved to Saint Augustine 5 years ago and will continue to have my service for a very long time.
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
CM
gravatar
Chris M.
Saint Augustine, FL
2014 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Category: Service
Wonderful customer service.
I truly believe that Hyundai of Saint Augustine really does care about their customers and providing the best service. The have had my business since I moved to Saint Augustine 5 years ago and will continue to have my service for a very long time.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2021
Service Type: Maintenance
Category: Service
Normally great service.
Great staff, nice and clean waiting area. First time I had an issue with their service. The checklist of services provided said that my tires were checked and were adjusted to the right pressure. Well they weren’t and it wasn’t, tire pressure was 18 psi and turns out I had 2 nails in it.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2021 06:14 AM

 Thank you for taking the time to share your service experience with us and for speaking with Justin today. Our sincere apologies for any inconvenience this may have caused and we greatly appreciate you bringing this to our attention. Justin and our service team are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
GM
gravatar
George M.
Ormond Beach, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Your service is always great and so are your employees.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/29/2021 05:41 AM

 We sincerely appreciate you taking the time to share your service experiences with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
RS
gravatar
Ronald S.
Palm Coast, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
YOU ARE THE BEST
HAVE HAD NO PROBLEM WITH HYUNDAI OR ST. AUGUSTINE SINCE I FIRST WENT TO THEM
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/26/2021 05:40 AM

 We sincerely appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service appointment Repair
Service Department professional and timely. The dept was replacing ABS modules for the ABS brakes.

I waited less time then I thought I would and I was pleased . Would definitely recomend Hyundai Service Dept and Sales. I purchased two new Tucson Limiteds from them.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/24/2021 07:40 AM

 We sincerely appreciate you taking the time to share your service experience and kind words with us. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
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