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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

RS
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Ronald S.
Palm Coast, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was great
OK
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/07/2020 11:51 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JG
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Janice G.
Saint Augustine, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
verified customerVerified Customer
Category: Service
Third set of tires from this dealership
Almost 40,000 miles per set of tires. Best deal seems to be at the dealership. Buy 3 by one for a dollar. Going on 8 years with this vehicle. The service department is the best.
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
JG
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Janice G.
Saint Augustine, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
verified customerVerified Customer
Category: Service
Third set of tires from this dealership
Almost 40,000 miles per set of tires. Best deal seems to be at the dealership. Buy 3 by one for a dollar. Going on 8 years with this vehicle. The service department is the best.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/04/2020
Service Type: Maintenance
Category: Service
Losing faith in Hyundai quality
Have been going to this dealership exclusively for six years. general service has been great. The car has been well maintained and always garaged. Then the starter goes out for no reason. And no reasonable explanation. Quite a few recalls but they were taken care of. Now they have to replace a tail light. Third problem we've had with the brakes light on vehicle . Small plastic shark fin piece on antenna fell off $360 plus labor. Wife was wanting to buy a new Palisade replaced his vehicle but I'm not sure. I've lost faith in Hyundai
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2020 06:28 AM

 We thank you for taking the time to share your service visit with us and our sincere apologies for the uncharacteristic level of service you received. During these unusual times, we have been working on processes to insure our guests and employees safety. Once again, I am sorry and  thank you for bringing this to our attention so we may improve our processes. We will be following up with you shortly to try and make this right. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2020 07:08 AM

Thank you for speaking with Justin today and while we strive to exceed expectations, we do occasionally slip. We greatly appreciate you letting us know so we may use this information to better our organization. I hope Justin's follow up with you showed our commitment to you and while it doesn't make up for our mistakes, we will be sending out  $50 compensation , as a  gesture of goodwill to you so we may begin to earn back your faith in us. 

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
ST
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Stanley T.
Jacksonville, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, friendly staff on time
Great experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/04/2020 06:01 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and very dependable!
They took care of my car during these crazy times. It took a couple days but luckily I had nowhere to go right now, and everything worked out great! Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/15/2020 11:45 AM

 Thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
AW
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Amanda W.
Saint Johns, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fixed my car’s issue
The service department is fabulous! I have nothing but good to say about them. Professional and smart!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/06/2020 09:07 AM

 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
PA
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Paul A.
Saint Johns, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Aug. Hyundai is the best!
Went for service during this 'crisis'... waiting area was marked for safety distancing and was very comfortable. Work was done quickly, and as always, all employees were AWESOME!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/27/2020 02:30 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. We understand the importance of keeping both you and your vehicle safe. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
TR
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Toni R.
Green Cove Springs, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CUSTOMER SERVICE
The employees at Hyundai of St Augustine always welcome me with a smile and are always willing to help with anything and everything I ask for or need. The service department has provided me with prompt and excellent service over the years.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2020 08:21 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
DB
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Donna B.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best
My sales experience when I purchased my 2017 Hyundai Santa Fe it was excellent! My main reason for purchasing this vehicle was because of the quality of service I received on my 2007 Hyundai Santa Fe. I have been dealing with Hyundai of Saint Augustine since I moved to Saint Augustine in 2012. They are absolutely the best. I would and have recommended them to anyone I know of looking for a vehicle.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/20/2020 06:14 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
SM
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Sally M.
St. Augustine, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
verified customerVerified Customer
Category: Service
Vehicle service
Clean bill of health!
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
MM
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Martin M.
Saint Augustine, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
outstanding service andl much appreciated
good job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/13/2020 12:37 PM

 We appreciate you taking the time to share your kind words regarding your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CG
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Carmen G.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, knowledgeable Service Writers.
My service experience has been great every time I have had my car serviced. The Service Writers keep me informed about the status of my service. They explain what has been done and their recommendations for future service. Cost of service is reasonable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/13/2020 11:35 AM

 We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
SM
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Sally M.
St. Augustine, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
verified customerVerified Customer
Category: Service
Vehicle service
Clean bill of health!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2020
Service Type: Repair
Category: Service
Service
Extensive wait time for oil change and tire rotation
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/12/2020 06:03 AM

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We greatly appreciate you bringing this to our attention. Justin, your consultant will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MP
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Michael P.
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Always great service and pricing. Staff very frendly and helpful
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/09/2020 12:54 PM

 We greatly appreciate you taking the time to share your service experience and kind words with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Jacksonville, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great plzce
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/09/2020 06:45 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is dedicated to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RG
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Robert G.
Palm Coast, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
Two cars serviced in less than one and a half hours
Very helpful and friendly staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/06/2020 11:44 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RM
gravatar
Richard M.
Saint Augustine, FL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service wonderful people and pretty awesome cookies
Great service wonderful people and pretty awesome warm cookies and coffee
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/05/2020 02:22 PM

 We greatly appreciate you taking the time to share your service experience and kind words with us. We are blessed to have such wonderful guests and we agree, the fresh baked cookies are awesome. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
PR
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Paula R.
Saint Augustine, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
I love Hyundai of St Augustine!
From Jermaine in Sales to the Service Department, I have been pleased with the service I have received. They are the best!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/03/2020 06:11 AM

 We appreciate you taking the time to share your experiences with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
TB
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Timothy B.
Ponte Vedra, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Appointment time was respected
Took less than an hour to service my Palisade! They were ready to take in my vehicle when I arrived. I appreciate that they respect my time!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/28/2020 02:46 PM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
PR
gravatar
Pamela R.
Palm Coast, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Best!
We are now on the 10 Hyundai that we have leased from the St. Augustine dealership and we've been more than satisfied with every one of them. Our salesman, Randy, is wonderful and the entire staff is friendly and helpful. We recommend this dealership to all our friends, and they have been pleased too
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/27/2020 07:58 AM

 We sincerely appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations. Congratulations on your New Kona.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
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