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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / MARK BOSWELL
MB

MARK BOSWELL

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(530 reviews)
82

Reviews of MARK BOSWELL

PW
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Pamela W.
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A little disappointed
Friendly service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/14/2016 06:13 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
Verified Customer
Middleburg, FL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It took twice as much time as usual.
Please take care of problems in a better way if possible.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/15/2016 11:27 AM

Thank you for bringing your last visit to my attention. I am so sorry for the uncharacteristic level of service you experienced. I did find out about the incident in the shop regarding the foul language and this matter has been resolved. I can only hope your past service experiences with us can eliminate the level of service you recently experienced. We take a tremendous pride in providing the best customer service we can offer and unfortunately a bad apple can ruin it for everyone. I am making notes in your service file to have your next oil change service on us for any inconvenience we caused. Once again my sincere apologies and please feel free to contact me personally if I may ever be of assistance. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
BR
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Barbara R.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The Service Department at Hyundai of St Augustine is fantastic!
The employees of the service department greet you immediately when you drive up, everyone is always very friendly & helpful. If there is a problem or delay, I've always been notified immediately & the problem was explained to my satisfaction.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/11/2016 02:09 PM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
mostly great experience
great - friendly knowledgeable helpful personnel
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2016 12:20 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
BM
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BRUCE M.
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Elantra GT
Expedient and thorough service. Qualified professionals. Extremely satisfied.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2016 06:06 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
Verified Customer
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Upset this time
Might try again
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/04/2016 01:01 PM

Our apologies for the inconvenience we caused you. We appreciate you and your feedback as this was addressed with our car care team to make sure to clean any residual oil from the crevices in the lower shields. We understand your frustration and hope our previous service history will allow us the opportunity to provide you with the confidence to continue maintaining your vehicle with us. Once again, we are sorry and can only hope you give us a second chance. Please feel free to contact me personally if I may ever by of assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
AF
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Amanda F.
Palm Coast, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2016 annual check up
I can only say EXCELLENT. From start to finish you guys are fabulous.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/31/2016 06:24 AM

Thank you for sharing your kind words describing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
TB
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Thomas B.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership!
Work is done in a reasonable amount of time and the people are always pleasant to deal with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/28/2016 02:58 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
JA
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John A.
St. Augustine, FL
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the vehicles--people--and service
my wife and I love our 2009 sonata limited with v-6 which is not available anymore
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/28/2016 05:59 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
JL
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Joseph L.
Palm Coast, FL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient & thorough.
Excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/27/2016 05:49 AM

We thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RS
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Robert S.
Palm Coast, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satna Fe 10/19/2016
Thanks again to people at St Aug Hyundai for taking care of me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2016 07:46 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JJ
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Joseph J.
Saint Augustine, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change & blue tooth hook up f
Great service. Give everyone a 500.00
Bonus.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/21/2016 01:33 PM

We greatly appreciate your kind words sharing your service experience with us and for your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
DB
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David B.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealer
Service and friendly employees
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2016 07:20 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
PC
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Phyllis C.
Ponte Vedra Beach, FL
2013 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Untrustworthy
After purchasing a vehicle from the used car department in July, Tuscan 2013, less than 26,000 miles, I have had to replace battery and front brake pads.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/12/2016 12:58 PM

I am sorry to hear you were needing a battery and brake pads on your 2013 Tucson. Please contact me so I may discuss this with  our used car manager to provide assistance with your repairs.

Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
JoeKing@Hyundaiofstaugustine.org
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
ME
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Morgan E.
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely and efficient service.
Service is done promptly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2016 07:27 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
SF
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Stephen F.
St. Augustine, FL
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
review
yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/04/2016 01:05 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
DW
gravatar
David W.
Hastings, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Elantra service
Nice people
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/03/2016 06:03 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Verified Customer
Ponte Vedra, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, friendly, quality service
Quick, friendly, quality service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/30/2016 06:01 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
KL
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Kay L.
Saint Augustine, FL
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
verified customerVerified Customer
Category: Service
Tire Balance
Brought my car in for tire balance. Danny did an excellent job making my visit great. Austin worked on my car, both Danny and Austin worked hard to make sure everything was perfect. I appreciate the time and effort. I drive a long way for work and reliability is key to my happiness and security. I feel I got that today. Thank you!
Recommended
Employees worked with
MB
MARK BOSWELL
KL
gravatar
Kay L.
Saint Augustine, FL
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
verified customerVerified Customer
Category: Service
Tire Balance
Brought my car in for tire balance. Danny did an excellent job making my visit great. Austin worked on my car, both Danny and Austin worked hard to make sure everything was perfect. I appreciate the time and effort. I drive a long way for work and reliability is key to my happiness and security. I feel I got that today. Thank you!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2016
Service Type: Maintenance
Category: Service
Ok service
Had a nail in tire. Hyundai took car off rack, came in and asked if I wanted the tire replaced. Then had to wait for the lift to be open, when they could have left the car on the rack and changed the tire. I was 50 feet away.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/23/2016 02:00 PM

Our apologies for any inconvenience we may have caused you. We appreciate you allowing us to correct this for you and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
MB
MARK BOSWELL
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