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RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

JW
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Jack W.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/13/2018 01:52 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KA
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Kathryn A.
Saint Augustine, FL
2010 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Driver's Seat Soiled by Tech's Dirty Pants
Minimum protocol of using a paper seat protector were not used when my vehicle was serviced.
Stains from a tech's pants are now in several spots on the driver's seat, which is cloth.
Not sure if the spots are grease or what but Hyundai did not seem the least bit concerned
that this had occurred. No apologies. Just a "we'll clean it at your next service". Unacceptable, Hyundai!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/13/2018 06:57 AM


 Thank you for brining this to our attention. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you allowing us the opportunity to correct this for you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
HG
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Harvey G.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Did good job as I expect
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/12/2018 07:41 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
CM
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Cindy M.
Keystone Heights, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
Hyundai of St. Augustine has the best service department! Roger is always willing to answers all my questions about my vehicle, he is very knowledgeable, courteous, and always has a smile on his face. I could take my vehicle to a closer dealership but choose St. Augustine Hyundai instead!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/11/2018 05:39 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
WC
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Wavalouise C.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Dtagg
Enjoyable service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/11/2018 05:39 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
LA
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Linda A.
Palm Coast, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service Department
Always friendly, polite and honest.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/09/2018 02:51 PM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MZ
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Maureen Z.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly & efficient
That makes it a pleasure to have my Tucson serviced there
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/09/2018 05:29 AM


 Thank you for the 5 star rating and sharing your service experience with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KP
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Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good People
Love all of you! Great service and nice atmosphere.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/05/2018 01:39 PM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JT
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Jennie T.
Saint Augustine, FL
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It was an enjoyable experience, as always.
An enjoyable experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/05/2018 01:39 PM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service, But Was Backed Up
I always find my service visits excellent. However, I had an 8:40 appointment, and the cars were backed up several deep. I think my car was prioritized since I did have an appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/03/2018 01:49 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Scheduled reservations always take priority but we always do our best to accommodate everyone.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
AB
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Amy B.
Saint Augustine, FL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Diagnosis
They were quick to diagnose my car trouble and fix it within 45 minutes!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 02:02 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Detailing
They said the detailing would make my car showroom ready. I didn't believe them. When i picked up the car it looked just as great as the day i bought it. Im a beliver and will bring it to for detailing. Worth every penny!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 11:33 AM


 Thank you for sharing your experience with us and the 5 star rating. Our detail department really "shines".

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CV
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Camilo V.
Jacksonville, FL
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The dealership is a nice place and offer good amenities.
The people are very professional, friendly, and knowledgeable.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 07:22 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
ER
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Elizabeth R.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great people, good service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 05:56 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 05:53 AM


 Thank you for taking the time to share your service experience with us and please let the receptionist know if the tv is too loud and would our pleasure to adjust the volume for you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SH
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Steve H.
Saint Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication with the service dept is challenging at times
We paid over $600 for 60,000 maintenance and next day drove out of town for vacation and dash lights started coming on and I called and talked with a lady. I asked her to transfer me to Roger and she said he was with another customer and she gave him my message. Roger never called me. I finally called him back and we agreed to let me bring the car back in. We were a little panicking wondering if our car was going to breakdown while out of town
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2018 03:17 PM


 We greatly appreciate you taking the time to share your service experience with us. Our apologies for Roger not being available and we are happy to see we were able to rectify your problems quickly.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2003 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great service, only took a couple hours to complete. They understood the problem and got my check engine light fixed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2018 01:13 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JP
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Jeffrey P.
Saint Augustine, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
JP's Special Order Part
Once again, prompt, courteous, and professional service. My broken part was ordered and replaced quickly and hassle free.
Thanks team!
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/30/2018 06:02 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
VK
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Vicky K.
Pomona Park, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a Smile
Recently had my Tucson in for routine check and service. Check-in staff, technicians, and office people were as always friendly and professional. Hyundai of St Augustine is not only friendly - but efficient!
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/30/2018 06:02 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
JH
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James H.
Saint Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service Team ??
The team is always ready to take good care of me.
It takes little time to drop off & pick up.
Timely & efficient & a happy crew.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/28/2018 01:08 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
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