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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

LW
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Lanthony W.
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Last visit
Service was excellent and I was out in a reasonable time.
Thank YOU Guys.....!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2019 06:06 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
NC
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Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto repair
The service tech was extremely considerate, explained in detail what what he was going to do and it was done in a timely fashion.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2019 02:57 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MM
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Marion M.
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service department & service personel very accommidating & pleasant . also patient to explain .
Appointment on time , work done in reasonable time & price fair . My only complaint is the waiting room . I felt that I was in a ghetto train station . the chairs extremely uncomfortable . The ladies room was a mess ! I really feel that something has to be done to bring the dealership up to par with the product !! For this reason , I may look around for a different dealership next time . Marion Manley
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2019 02:22 PM


 Thank you for sharing your service experience with us and we appreciate your candid feedback and will look into having this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
EK
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Elisa K.
Palm Coast, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service
I am very happy with my Hyundai and glad I chose this dealership. I've had no problems with the car and am thoroughly enjoying it.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/03/2019 05:51 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
WZ
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Ward Z.
Welaka, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
verified customerVerified Customer
Category: Service
Roger tried
Roger was a very cooperative person and really tried to help take care of my concerns. They have actually changed policy on one of my concerns, but overall, I do not consider their technicians to be competent to continue to provide service to my vehicle.
Unresolved issues that remain include a very confusing safety/maintenance checklist that is poorly designed and confusing unless each item is reviewed and discussed. Of great concern was the confession that because I had a new car, some items were not really checked. Not sure what was skipped, but everything had a tick in the box as if it had been checked.
I have always maintained my own vehicles and I still believe that anyone who works on my car must do the job as well as I do and has the same respect for my car as I do. I just do not feel that way with the group here. As this is my personal feeling, I would still say that Roger really tries and if you are unfamiliar with maintenance, then this is a place that you can go for honest repair service.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/29/2019
Service Type: Maintenance
Category: Service
Not the best place to go
Not sure if I will return. A lot of nice talk, but unfortunately, no action to perform. Too far to return for average/below average service.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2019 09:47 AM


 Thank you for sharing your service experience with us. Our sincere apologies for the detail department equipment failure and not being able to complete your complimentary wash and the seat not being returned to the original position. We will meet with our detail manager and while we have no control of the equipment malfunction, they should of offered to vacuum your vehicle. This survey is based on how well Roger, your service consultant performed. We are committed to exceeding your expectations and again our apologies for the unusual circumstances with your visit. Roger will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2019 09:14 AM

Thank you for speaking with Roger today and allowing us to complete your vehicle wash.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SM
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Susan M.
St. Augustine, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No extra sales
They did the work I asked them to do (oil change & rotation) and did not try & sell me a front wheel alignment or new wiper blades. Thank you for honest service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2019 07:17 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RR
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Regina R.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Service department is helpful fixes the problem and is very friendly and efficient I only wish new car sales was like them
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 11:23 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
NL
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Nina L.
St. Augustine, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as usual.
Roger always takes great care of us!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:48 AM


 Thank you for sharing your service experience with us and the 5 star rating. Roger is committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Quick service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:50 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RG
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Robert G.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Went in for oil Change and repairs to my driver side window and driver side rear passenger door lock both did not work. I was able to get the window fixed but unfortunately they did not have the part for the locks I would do have to go back. Service advisor was great, waiting area is disappointing to say the least. how to keeppeople waiting for a couple hours if not more with no foods donuts or anything like that is very shocking. No sodas or anything either which I have found that other dealers of this scale. It was a good experience not great considering they didn't have the part despite my service advisor telling me that this is a common issue for this model you would think they would have them in stock.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2019 11:53 AM


 Thank you for taking the time to share your service experience with us and we appreciate your feedback.  



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
TM
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Thomas M.
Jacksonville, FL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff - great service on vehicle
We drive from Jacksonville to St Augustine to have our car serviced because we love how we are treated and have never had a problem since we purchased the car there! Your staff goes above and beyond with us so we make the trip with pleasure!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2019 06:24 AM


 We greatly appreciate you taking the time to share your service experiences with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JB
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Johan B.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
hyundai of st. augustine
fine place
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2019 10:02 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DK
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Debra K.
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is outstanding
Always going above and beyond !
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/22/2019 11:50 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
BB
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Bobbie B.
Ponte Vedra Beach, FL
2013 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff
Friendly staff that always seem to want to help.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/16/2019 09:25 AM


 Thank you for sharing your service experience with us. Please let us know how we can earn a 5 star rating on your visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KB
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Kenny B.
Saint Augustine, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure
The entire Service Department at Hyundai of St. Augustine is great. Roger has been quite accommodating during all my service visits. The guys that clean my Azera before delivering it back to me after the service do a great job. Kylie is always very friendly and efficient as my service visit concludes. I can highly recommend Hyundai of St. Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/15/2019 11:29 AM


 We thank you for taking the time to share your kind words with us and for trusting us to service your Azera. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
NB
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Nancy B.
St. Augustine, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Great service, my car really shined
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/10/2019 09:59 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
GL
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Gary L.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service people
Service manager was very informative. Service crew did their work faster than expected
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/06/2019 11:51 AM

Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
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Kenneth M.
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
Ok
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/06/2019 06:07 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JA
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James A.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Took twice as long as expected.
Took to long and no update was given until just before it was ready.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2019 11:35 AM

 Thank you for sharing your service experience with us. Our apologies for the amount of time we needed to complete your engine update and service. Without an appointment we always do our best to get you taken care off, it just may take a little longer as we are working it in between our scheduled appointments.  



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
JD
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Jimmy D.
Ponte Vedra, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Everyone was knowledgeable and courteous
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/02/2019 03:02 PM


 Thank you for taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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