Business Solutions
English Español
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

Verified Customer
Ponte Vedra Beach, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
average
no comment
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/05/2019 09:50 AM


 Thank you for sharing your service experience with us and the 4 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CW
gravatar
Charles W.
Portsmouth, RI
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service is the best.
I gave a 5 to whether I would return for my mext service. That is not likely since I live in RI. But if I did live here, I would definitely return. The service is superb both in Newporr RI and St. Augustine Fl.And that is one reason why I will continue to buy a hyundsi.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/03/2019 10:14 AM


 Thank you for taking the time to share your service experience with us. We greatly appreciate your kind words and 5 star rating hope you visit our little town again. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent service
Prompt courteous service. Did exactly what they said they would do.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/01/2019 11:33 AM


 We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JJ
gravatar
Julie J.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always good service
Roger is very informative and the service team is very efficient.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/01/2019 05:45 AM


 Thank you for sharing your kind words with us and the 5 star rating. Roger is an asset to our service team and appreciates reading the comments. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
AS
gravatar
Anne S.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service dept
polite and efficient service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2019 12:30 PM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JP
gravatar
Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
thorough and honest....
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2019 12:27 PM

Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Green Cove Springs, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
It is evident the service department technicians do a great job; staff is courteous, surroundings are comfortable and the hand-washing of the car tops it off, I keep getting asked "did you buy a new car, it is so clean and shiny"
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2019 12:28 PM


 We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
Done quickly and professionally. Thanks Hyundai!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/29/2019 07:21 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
EL
gravatar
Eugene L.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent service
Went in for software update on engine bearings and an oil change and was pleased at the time and efficient areas of the service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/26/2019 07:56 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Ponte Vedra, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service experience.
Great customer service and service writers. Efficient appointment system. Have multiple Hyundai vehicles. This is the best service I have experienced in the Jax area.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 03:04 PM


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
MC
gravatar
Mark C.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
Once again, treated like family.
Very professional and meticulously do the required service.
Always made to feel comfortable and like your satisfaction matters.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/21/2019 04:32 AM

Thank you for your kind words and sharing your service 
experience with us.
Thank you for the 5 star rating.
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
RS
gravatar
Rick S.
Orange Park, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Always friendly and efficient - in and out quickly.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 05:36 AM

Thank you for sharing your service experience with us 
and for the 5 star rating 
Employees worked with
RY
ROGER YOUNG
BZ
gravatar
Bruno Z.
St. Augustine, FL
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
The only thing I don't like is that they never find my appointment by check in
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/18/2019 06:06 AM

Thank you for sharing your service experience with us. 
on your next visit we can spend time with you to see 
why your on line appoint is not going through.
Thank you for the 5 star rating
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change never "fast" but service is comprehensive and reliable
The service is consistent, with an oil change and inspection taking about an hour. I appreciate the complimentary wash and vacuum at the end of service, it makes the wait seem more worth it. I also appreciate the idea that you can get dropped off and picked up at local retail facilities, so you don't have to wait in the lounge. I absolutely hate the chairs in the customer waiting area, they are extremely uncomfortable. The back of the chair is to far from the front, so anyone under 6 feet tall as a minimum winds ups slouching and getting a backache.
The people who work here are always pleasant and professional. Dealership service work is always too high priced, but while my vehicle is under warranty, it's just easier to get the oil changed here, as well as tire rotation and alignment checked. I do trust the mechanics who are providing the service and wish they made a larger percentage of the hourly charge.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/18/2019 06:22 AM

Thank you for sharing your service experience with us.
We are in the process of changing out the chairs, some of them 
have already been replaced. 
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
CD
gravatar
Colleen D.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Serviced my Hyundai Santa Fe and no complaints with the service rendered.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/14/2019 11:39 AM

We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DS
gravatar
Donald S.
Hastings, FL
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Oil was change and car was washed and vacuumed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/12/2019 06:02 AM


 We appreciate you taking the time to share your service experience with us. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CM
gravatar
Cindy M.
Keystone Heights, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top notch service department
My car is always serviced at my scheduled appointment time, no waiting. Roger is always helpful and has the answers to any questions I have about my vehicle.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/12/2019 06:00 AM


 We appreciate you taking the time to share your service experiences with us and the 5 star rating. Roger is asset to our service team and always goes above and beyond. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DF
gravatar
Donald F.
Palatka, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Extremely Satisfied Two Hyundai Family
Professional and friendly.
I felt that they were genuinely concerned about me and my car, not just pushing products. Listened to what I wanted with helpful options.
Best chocolate chip cookies in
St. Augustine
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/11/2019 12:32 PM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
AG
gravatar
Andre G.
Palm Coast, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Customer Service
Ive been going there for years and the service team has always treated me like i am valued ! Big thanks to Roger and the whole service team for making a customer feel like they are not just a number or dollar sign
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/11/2019 07:41 AM


 We greatly appreciate you taking the time to share your service experience with us. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
DL
gravatar
Donna L.
Cumberland, RI
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2015 Hyundai Tucson Service
I'm from RI and have my Tucson serviced in St Augustine. Professionally greeted upon arrival. Service representative is very thorough when discussing service to be performed and cost.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/11/2019 05:43 AM


 We thank you for taking the time to share your service experience with us and hope you have a wonderful time in beautiful St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.