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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

HL
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Harry L.
Saint Augustine, FL
2018 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
THAT THEY CARE ENOUGH TO TRY MAKE BETTER RELATIONSHIPS.
ROGER THANKS FOR CALLING .
Recommended
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
Great customer service and professionalism. Did exactly what they said they were going to do in a timely manner. Easy to schedule. They confirm your appointment. And overall great experience
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/07/2019 06:03 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SM
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Sally M.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai, a true winner!
Good car, great service, great mileage and very sporty!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/06/2019 05:37 AM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We agree,the new Elantra is a winner. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent Great Service!
Consistent great service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/06/2019 05:51 AM

We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JW
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Joel W.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
5 stats
Very good service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/06/2019 05:36 AM

We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DN
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Don N.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
waiting area old
service fine,facility outdated,go across the rd. to honda. i'm sure you know.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/05/2019 09:44 AM


 Thank you for sharing your service experience with us.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
HL
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Harry L.
Saint Augustine, FL
2018 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
THAT THEY CARE ENOUGH TO TRY MAKE BETTER RELATIONSHIPS.
ROGER THANKS FOR CALLING .
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2019
Service Type: Repair
Category: Service
Needs to be honest
Same as above
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/06/2019 05:51 AM


 Thank you for taking the time to share your honest feedback with us. We pride ourselves on exceeding our guest's expectations and sincerely appreciate your remarks. We are always looking to improve our guest's experiences and do have new chairs on order. Roger, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
JS
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John S.
Palm Coast, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great place to be
ALWAYS TIMELY-EFFICIENT AND FRIENDLY
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/04/2019 01:02 PM


 We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
GK
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Gary K.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent as usual
Very courteous and highly professional
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/04/2019 05:39 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are blessed to have such wonderful guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CM
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Constance M.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Five Star Customer Service!
I purchased my vehicle from this dealership in 2017, and I have been driving an hour’s distance back to this dealership in order to have it routinely serviced; because, each staff member (service advisor, cashier, mechanic, and car detail crew) has been so helpful, service-oriented, and worked hard to ensure your time there is as pleasant as possible. In fact, Advisor Roger is the epitome of five star service! He probably will not like me pointing him out, as they all do work together as a team, but truly he makes us feel like family and we so appreciate him.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/04/2019 05:38 AM


 We greatly appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. Roger thanks you for the kind words and is a valuable member of our service team. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KN
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Kabria N.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
In and out. Fast and excellent service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/04/2019 05:36 AM


 We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
GP
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Gary P.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The best service I’ve ever had
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2019 02:40 PM


 We thank you for sharing your kind words with us and continued loyalty to Hyundai of St Augustine. We are truly blessed to have such wonderful guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
LD
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Linda D.
East Palatka, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Confident with Service
Since buying my 2011 Sonata at Hyundai of St. Augustine, I've always used their service department. I continue to receive excellent service along with honest information with professionalism exhibited by all employees. (Roger Young exemplifies these characteristics especially.) Thank you, Hyundai, for making a necessary chore less stressful. Keep up the good work.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2019 01:40 PM


 We greatly appreciate you taking the time to share your service experiences with us and the 5 star rating. Roger is a key member of our service team and thanks you for your kind words.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
KK
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Kathryn K.
East Palatka, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Knowledgeable Dealership
I am a satisfied customer of Hyundai of St Augustine since I moved here 4 years ago. Sean Michael was so nice to work with as a salesman and Roger has been so helpful and genuinely concerned as my service tech.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/28/2019 11:43 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RP
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Richard P.
Palm Coast, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good coffee
Much faster with service than last time I was here.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/28/2019 11:39 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
BD
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Bob D.
Ponte Vedra Beach, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Another positive experience
I took our car for an oil change a few days ago. I live about 25 miles away, but I don’t think of going some place closer. The folks in the service department take care of things in a friendly and timely manner. Roger oversaw the service and we got to talk a little bit. He’s a good good guy!

Bob
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/27/2019 12:05 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept
It was a pleasant surprise when the service department only provided the services that we needed for my Santa Fe.

Nice job!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/27/2019 05:42 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Friendly service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/26/2019 02:05 PM


 We thank you for sharing your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MH
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Michael H.
Xenia, OH
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and very pleasant
5 star
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2019 11:35 AM


 We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
LA
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Linda A.
Palm Coast, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service
In my opinion Hyundai of St Augustine has the best service. My car is almost 9 years old and continues to run like it did on day 1. I wouldn’t consider taking my car to any other dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2019 05:38 AM


 Thank you for sharing your service experience with us continued loyalty to Hyundai of St Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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