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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

SI
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Stuart I.
Ponte Vedra Beach, FL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The People
The Hyundai dealership on southside is closer to me and a more modern facility...unfortunately the people who work on the service department are rude and condescending...the staff at Hyundai of St Augustine are the total opposite and couldn't be more helpful. I will drive further because of that.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/23/2016 01:28 PM

Thank you for taking the time to share your service experience with us and we appreciate your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CT
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Carolyn T.
Saint Augustine, FL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, courteous from start to finish.
I was kept informed as to what needed to be done with my Hyundai and what my options were. Very professional. Car was so clean when I got ready to depart!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/23/2016 06:36 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JS
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Joan S.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
Very friendly and professional! I love that I'm greeted right away. Service is done as expected. I loved that they wash and vacuum my car each visit. They keep my updated with all my recalls.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/23/2016 06:35 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
FB
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Floyd B.
Bunnell, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No high pressure
Would do business again
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/23/2016 06:33 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
CP
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Chong P.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great coustomer service
Did not id the problem on the first attempt
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/22/2016 12:10 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
GM
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Glen M.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Staff
Cathy was all over my problem. She came to me as soon as she knew what was happening
Jimmy your the best, Thanks for everything.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/22/2016 07:37 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
BB
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BRIAN B.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
First impression is always great
The employees
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2016 02:05 PM

We appreciate you taking the time share your service experience with us and your continued loyalty to Hyundai of St Augustine. We agree, Cheryl is a pleasure and tremendous asset to our service team.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
SH
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Susan H.
Jacksonville, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Drove down and back and got work time quicker that bring it to a dealer in Jacksonville
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2016 02:00 PM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
They are friendly, the store is clean, and very helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/20/2016 05:25 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JU
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JOSEPH U.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Attentive service people.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/19/2016 06:25 AM

We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JB
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Jarrett B.
Ponte Vedra Beach, FL
2015 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No so good.
read my other comments.
Not Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 09/17/2016 07:10 AM

Jarrett,
My sincere apologies for the experience you had with my service department and I appreciate you providing that feedback.  While your experience is uncharacteristic of the level of service we provide, it looks like in this case we definitely missed the mark.  My service director, Joe King, will be reaching out to you when he returns to the office on Monday to learn more about your concerns so he can improve our process and guest service skills, but I wanted to reach out to you as soon as possible to let you know that as a gesture of goodwill, I will be issuing you a $50 online pre-paid Visa gift card to your email on file.  While this in no way corrects the situation, it is the least I can do to compensate you for your time and inconvenience on your visit to Hyundai of St. Augustine.  Once again, my sincere apologies and I appreciate your understanding in this matter.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/19/2016 08:59 AM

Thank you for taking the time to speak with me personally today. Once again, my sincere apologies for you not receiving the new Multi-point inspection print out. As this new electronic process was recently integrated into our service procedures, I personally must do a better job of making sure this step is correctly completed. Thank you for bringing this to my attention and if I may ever be of assistance please don't hesitate to ask.

Sincerely,
Joe King
Service and Parts Director
Joeking@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SS
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STEOHEN S.
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Gracious and Timely Service
It was a "no brainer." I arrived on time, they took my vehicle to the service bay, changed my oil and filter, and downloaded firmware required for smoother transmission gear changes. I was in and out in less than an hour.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2016 12:43 PM

We appreciate your kind words sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
DL
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DARLENE L.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The people and their commitment to Excellent service experience for all that reguire service on their Hyundai.
Absolutely would recommend this Dealership for all your needs. Great People, I've purchased two Hyundai's and would recommend Paul my sales person.
Go Gators!!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2016 05:09 AM

We appreciate your kind words and your continued loyalty to Hyundai of St Augustine. Paul in sales always goes above and beyond for his guests.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
GG
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Gregg G.
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and accurate
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2016 01:33 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DR
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Daniel R.
Palm Coast, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Car Repair
Roger was great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2016 05:31 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Great job Roger!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CL
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Carol L.
Saint Johns, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Dealership
We are extremely happy with our experience at Hyundai of St. Augustine, beginning with our purchase of our Hyundai Santa Fe, continuing on with the vehicle servicing. All of the personnel working there are very professional, courteous and will go out of their way to take care of the customer. I might also add that we are so pleased with our Santa Fe, using it as our main vehicle to travel all over the country for months at a time. It is very comfortable and carries a ton of our gear, along with our Aussiedoodle, who takes up half of the back seat. We recommend Hyundai of St. Augustine to everyone we meet and will certainly use them again to purchase our next Hyundai.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/13/2016 08:29 AM

We appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine. May you have many safe and wonderful trips in your Santa Fe.

Sincerely,
Service and Sales Teams
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
LO
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Laura O.
Ponte Vedra Beach, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality Oul Change
Excellent service and a car wash!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/13/2016 06:05 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JC
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JACK C.
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Professionally done. 5 Star performance.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2016 06:21 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
LC
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Lilli C.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Hyundai of St. Augustine provides easy scheduling of routine maintenance appointments, offers prompt efficient service and even washes my vehicle afterwards! I would recommend Hyundai of St. Augustine to anyone needing car care.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/06/2016 05:35 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine,

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JW
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John W.
Elkton, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite People
Everyone I had contact with has been very friendly and polite
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/02/2016 08:33 AM

 Thank you for your kind words and continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5 star on your next visit.

Sincerely,
Service Team
Hyundai of St Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
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