SR

STEVE RISLEY

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

MD
gravatar
Mary D.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall problem
Very quickly done.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/12/2017 02:31 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

SH
gravatar
Stacey H.
Saint Johns, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service is great except this day other was slower than normal
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/11/2017 01:07 PM

Thank you for taking the time to share your service experience with us and your patience and understanding of the additional time needed to processes your appointment.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RK
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ron k
The best
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/11/2017 05:36 AM

 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

TS
gravatar
Tony S.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional and personable.
Friendly, professional and personable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/11/2017 05:34 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

DH
gravatar
Dave H.
Elkton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional operation
Service always pleasantly performed, as requested and on time
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 02:42 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

PW
gravatar
Phyllis W.
Palm Coast, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The Staff at Hyundai are the greatest. Very welcoming and extremely professional. You feel that they are always excited to be of service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 09:44 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. The rear area is not vacuumed just to save time getting all of our guest's  vehicles done as quickly and efficiently as possible. Please request the rear to be vacuumed with your service consultant and they will make sure it is performed for you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MO
gravatar
Michelle O.
Crescent City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service Center and its great people keep me coming back ~
Although Hyundai of St Augustine is a little farther for me to drive ~ The great customer service I receive is well worth it.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 09:49 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. Our service team enjoys hearing how we are doing.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Clearwater, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly staff and excellent services
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 09:47 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

EB
gravatar
Ellen B.
East Palatka, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality customer service
Excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/09/2017 09:39 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

SO
gravatar
Sandra O.
Saint Augustine, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
verified customerVerified Customer
Category: Service
Improved Score
Received great service and follow up. Truly appreciate the corrective action and follow-up phone call.
Recommended
Employees worked with

SO
gravatar
Sandra O.
Saint Augustine, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
verified customerVerified Customer
Category: Service
Improved Score
Received great service and follow up. Truly appreciate the corrective action and follow-up phone call.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/03/2017
Service Type: Maintenance
Category: Service
A couple problems
Please contact me
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/04/2017 08:00 AM

Thank you for taking the time to speak with me today and letting me know it was the Finance Director that hasn't gotten back to you. I am glad to hear your service experience went well. Once again, my apologies for finance and I will notify them. I did make the notes in your records to show you do have the pre-paid maintenance package. Please feel free to contact me directly if I may ever be of assistance.  Thank you for your continued loyalty to Hyundai of St Augustine and Happy New year from our family to yours. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

TW
gravatar
Thomas W.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Love it
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2017 05:53 AM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Team
The job is done right the first time!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2017 05:50 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

MP
gravatar
Mahla P.
Green Cove Springs, FL
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service
First service. Great and friendly staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2017 01:43 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Our apologies but for time reasons, we only vacuum the front seating area unless it is requested by our guests at the time of service write up.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

DZ
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Another home run.
Excellence personified.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/26/2016 01:49 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

HP
gravatar
Henri P.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Rapid and first class service
Complete satisfaction
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/26/2016 05:39 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

PM
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
as always they went out of their way to be helpful and on time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/23/2016 06:32 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

TG
gravatar
Tammy G.
Ponte Vedra Beach, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slow service oil chg
1.5 hours for an oil chg.
Told cabin filter was filthy after just 9 months of use...did not replace.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/16/2016 08:30 AM

Hello Tammy,

 Thank you for taking the time to share your service experience with us. Our apologies for the length of time to service your vehicle. Danny, your service consultant will be following up with you. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/19/2016 03:04 PM

Thank you again for sharing your feedback. Danny has been trying to contact you to let you know we do value you and your time. Once again our apologies for the extra amount of time it took to complete this service. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/28/2016 07:01 AM

Thank you for speaking with Danny and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and great people
Everyone was really nice and service was completed in a quick timely manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/15/2016 08:58 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

GW
gravatar
George W.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Dealership is very well organized and staff is courteous.
I have recommended Hyundai to friends and family for years. Finally!!!! My sister bought a Santa Fe Sport and really likes the car. She is sorry she didn't listen to me sooner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2016 02:29 PM

 We thank you for taking the time to share your kind words and your continued loyalty to Hyundai of St Augustine. Congratulations to your sister. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.