TO

TUNDE O'CONNOR

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

DR
gravatar
Donald R.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
What more can I say.... the service has been great throughout the life of all my eight Hyundaies.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2018 07:01 AM


 We appreciate you sharing your service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JE
gravatar
John E.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I have always been satisfied with the service I receive there
I have always been satisfied with the service I receive there. Up front about any added charges, with a complete record of the vehicle history, you stay up to date on any service recommendations. Friendly people, Friendly service. Thanks
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2018 06:59 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GG
gravatar
Gloria G.
Green Cove Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service critique
The efficient, friendly and prompt service. Also would like to let everyone know what a pleasant experience we have had working with salesman Randy Selph. He is an asset to your dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/26/2018 06:36 AM


 Thank you for taking the time to share your sales and service experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership
Recently brought my new car in for its first oil change service. I was helped immediately and right on time with the appointment . No waiting . I sat in the lounge during this time & before I knew it a member of the staff came over to review how everything tested and tell me my car was ready to go, oil change & complimentary wash had been done . Very pleasant experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/25/2018 10:28 AM

Thank you for taking the time to share your service experience with us and congratulations on your new Elantra.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

CS
gravatar
Claudia S.
Ponte Vedra Beach, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely and excellent service
My oil change and service was completed in an hour! Thank you!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/25/2018 09:52 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

PR
gravatar
Pamela R.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a joy to do business with them
Fast, reliable and inexpensive. Everyone is always very friendly too.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2018 11:26 AM


 We appreciate you taking the time to share your kind words with us and are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Saint Simons Island, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional
Outstanding service on my CPO Genesis.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2018 10:02 AM


 Thank you for sharing your service experience with us and congratulations on the purchase of your Genesis.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Saint Augustine, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not happy
Took the Tucson in because it was jerking when cold now it is going back because it is worse.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/24/2018 10:11 AM


 Thank you for sharing your service experience with us. Our apologies for the issues you are having. Tunde, your service consultant will be reaching out to you to assist in getting this corrected.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RK
gravatar
Russell K.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and efficient
Everyone I come in contact with that is a part of this dealership has always been friendly and receptive to my needs as well as informative about the needs of my vehicles.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/23/2018 01:15 PM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MM
gravatar
Morris M.
Ponte Vedra Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceeding Expectations
From the very arrival everyone greets you with a smile and wants to ensure you are satisfied with the service. All work is explained in detail.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/23/2018 11:33 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PG
gravatar
Patrick G.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Team
Service team is very curtious and friendly. They keep you informed on the progress of your vehicle. Very nice waiting area with refreshments
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/19/2018 07:45 AM


 We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Ponte Vedra Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice dealership and sales people
See Alan for your next car!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/19/2018 06:49 AM


 Thank you for sharing your experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Been coming here for years....
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/17/2018 07:10 AM


 Thank you for taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RW
gravatar
Robert W.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appreciate the friendly and professional treatment from the service department and the car wash with each serviceI
I TRUST THE EVALUATION OF SERVICE REQUIREMENTS FOR MY CAR, FRIENDLY SERVICE AND THE CAR WASH.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/13/2018 01:51 PM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RF
gravatar
Robert F.
Saint Johns, FL
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2016 genesis coupe
The staff was very helpful I told them I had a problem with my windows clunking when closing. They ordered the parts and will replace the a part under warranty which was great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/13/2018 08:47 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Genesis of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

EL
gravatar
Edwin L.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Service visit following purchase
This was my first service since my late December purchase of a 2017 Tucson. Service was prompt and cordial and professional. i would recommend the vehicle and the service to all my friends and relatuves
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/09/2018 02:50 PM


 Thank you for taking the time to share your experience with us and congratulations on your new Tucson.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JT
gravatar
Jocelyn T.
Jacksonville, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine Maintenance
The service department did a wonderful job by providing me a vehicle while my 90,000 maintenance was done on my vehicle. The staff was very friendly and professional. I have been going to this service department since 2013 and they always do a great job!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/09/2018 05:29 AM


 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

FD
gravatar
Frederick D.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people that work there
people are very friendly and take care of you in the time you are given
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 02:00 PM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

CS
gravatar
Carol S.
Hastings, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The best place to take your car and take care of you the very best
Great job
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 05:52 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SH
gravatar
Steven H.
Flagler Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice people to deal with
they service the car on timely basis. then they washed it too. its a shame there so far away from me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 05:55 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.